The team that looks after your property, the tools we pay for on your behalf, everything we do at no charge, what the 19 % commission covers, and what is billed separately — with the prices, in pictures.
French VAT at 20 % is already included in each amount shown. Nothing is added on top. Every rate quoted here also appears in our price list and in your management mandate, and on your monthly statement.
Online guide, always up to date · also as a PDF
Chamonix-Mont-Blanc · Argentière · Les Houches · Servoz · Vallorcine · Passy · Sallanches · Combloux · Saint-Gervais-les-Bains · Megève
Part 1 — What we do
Section 03
One point of contact, one single rate, and everything else on our side. Here are the four things we do in your place, from day one to the end of every month.
Professional photography, listing copy, distribution across eleven channels and on our own direct booking site, and a price recalculated every day against real demand.
Guest replies seven days a week, arrivals and departures, cleaning by our in-house teams, hotel-quality linen replaced for every stay, an inspection after every departure, and two maintenance men out on properties every day.
Rent collected under a financial guarantee, tourist tax collected and declared to the town hall, the guest card issued to travellers, and claims and disputes handled with the platforms.
An owner portal kept up to date at all times, a detailed management statement every month, and a named person you can call — not a call centre.
All of that is included in the 19 %, and none of it will ever appear on your statement.
named point of contact, not a call centre
distribution channels, plus our own direct site
guest support, from enquiry to departure
working hours to come back to you
Section 04
There are 18 of us in the Mont-Blanc valley. Not a platform with a support number: people who live here, who go into your property, and whom you can call.
| Who | What it changes for your property |
|---|---|
| An in-house cleaning team | Our cleaners are our own, trained to our standards and familiar with your property. That is what makes it possible to hold both quality and timings in peak season, and to know exactly who went into your property and when. |
| Two maintenance men Out on properties every day | A seal, a light bulb, a piece of furniture to tighten, a shutter that sticks: dealt with the same day, with no labour charge. You pay only for parts. |
| A revenue manager | Software alone does not set a price. One of our team, formerly with PriceLabs, steers your rates and your occupancy week by week: he knows what the tool says, and more importantly when not to follow it. |
| Guest relations, seven days a week | From the first question before booking through to departure, with an emergency contact during stays. A well-looked-after guest leaves a better review, and a better review fills your calendar. |
| Two offices open all year Les Houches and Sallanches | Seven days a week, 9 am to 5 pm. We do not close in the shoulder season — that is precisely when the next season and the quieter months are prepared. |
| A named point of contact | You do not explain your file to someone new every time you call. One person follows your property, knows its history, and replies within 24 working hours. |
The difference comes down to one sentence: we do not subcontract the cleaning, the day-to-day maintenance or the guest relationship. It is heavier for us to carry, and it is the only way to answer for what happens in your property.
Section 05
Running a property properly today takes four or five professional systems, each with its own monthly subscription, per property. We pay for them, you use them.
| The tool | What it does for your property | Cost to you |
|---|---|---|
| Avantio Channel manager and owner portal | One listing, eleven channels, zero double bookings. Avantio synchronises your calendar, your rates and your listing in real time. It is also your owner portal: bookings, income, invoices, statements, and the ability to block your own dates without going through us. | €0 |
| PriceLabs Dynamic pricing | Your price recalculated every day, against your real competition. PriceLabs continuously compares your property with genuinely comparable homes in the area and adjusts the rate to demand, season and booking lead time. And the tool is steered by a former PriceLabs employee, on our team. | €0 |
| Breezeway Operations and maintenance | We know who went in, for how long, and what was reported. Every clean is logged: which person, at what time, and how long it took. The teams flag anything broken, worn or needing repair. We pass on what matters — the rest, we handle. | €0 |
| Enso Connect Digital guidebook | A professional guidebook, specific to your property. Arrival, access code, wi-fi, how the equipment works, house rules, local recommendations: all of it on the guest's phone. That is what makes self check-in genuinely comfortable, and what brings the number of questions down. | €0 |
| Stripe Payments and security deposits | A card authorisation on every booking, whatever the channel — not only on those covered by a platform guarantee programme. Stripe also handles secure online payment for our direct bookings. | €0 |
These subscriptions cost real money, every month, and per property. They are entirely at our expense, they appear nowhere on your management statement, and there is no cheaper "without the software" package: these tools are the difference between handling arrivals and increasing your income.
Of the five tools above, only one is open to you at all times. You reach it whenever you want, without going through us.
Who is arriving, when, through which channel, and for how many nights.
Amounts collected, costs, fees and invoices, booking by booking.
The detailed monthly document, viewable and downloadable at any time.
You block your own dates yourself, without telling us first.
Section 06
You receive no separate invoice for any of these. They cost real money, and Care Concierge carries all of it. What is billed separately is in section 13, with the prices.
Marketing
Operations
Tools & reporting
Administration
No monthly subscription. No set-up or listing fee. No administration fee. No photography fee. No channel manager fee and no software licence. No labour charged on small repairs. No mark-up on outside contractors' invoices. No change in the rate according to season or occupancy. And no minimum commitment period.
Section 07
These are the services an owner discovers along the way. None of them will appear on your statement.
Eight items that a pay-per-job model would send you one by one, line by line, on your monthly statement. Here, they are all at zero — and they stay there however often you need them.
| Service | What that means in practice | Cost to you |
|---|---|---|
| A professional photographer | Your photographs are taken by Zoé, a professional photographer. 10 to 20 shots, retaken after signature and updated as the property changes. | €0 |
| Small repairs | Our two maintenance men work with no labour charge. You pay only for parts. | €0 labour |
| Your deliveries | We take in parcels and deliveries for the property at our offices, and bring them up to it. | €0 |
| The building manager | We handle requests from the building manager where needed: building works, access, shared-area incidents. | €0 |
| Tradesmen's appointments | We arrange the appointments and let them in. You do not need to be in the valley. | €0 |
| The shoulder-season list | At the end of every season, the list of what needs replacing, refreshing or deep cleaning — built from what the teams reported all year. | €0 |
| Online campaigns | Google campaigns to go after monthly and shoulder-season stays, on the properties where it makes sense. | €0 |
| Platform claims | Claims, disputes, refunds, contested reviews: we write them and we chase them. | €0 |
Eight services, one line on your statement
Because a single rate on the gross aligns our interests with yours: the only way for us to earn more is for you to earn more. A model that charges for every visit encourages more visits. Ours encourages filling your calendar and keeping your property in good order — and that is why we take no mark-up on outside contractors.
Section 08
Our cleaning teams are in-house, our linen stock is in the valley and our two offices are in Les Houches and Sallanches. Here is what really happens, stay after stay.
We do not do a physical welcome as standard. Every property has a full digital guidebook and self check-in — key box or smart lock — so the guest can get in at any hour without depending on us. We do come out when a guest specifically asks, and that is not charged to you. For arrivals after 6 pm the handover is done by phone, with a visit the following day if wanted. If there is no key box, we fit one: €30 including VAT, once.
The end-of-stay clean is carried out by our own teams and billed directly to the guest: it does not come out of your income. Every job is logged in Breezeway: we know which person went in and how long the clean took. Linen is included in the 19 % — bed linen, towels, bath mats and tea towels, replaced for every stay, with no package fee and no per-item billing.
The team carries out a visual inspection after every departure and reports anything broken, missing or worn in the app. What matters is passed on to you; the rest feeds the shoulder-season list. What we do not do is a formal inventory after every booking: the pace of turnovers does not allow it, and we would rather tell you so. Valuables of your own should therefore not be left within reach of guests.
Our two maintenance men are out on properties every day. Their work is not charged to you as labour: you pay only for parts. When the job needs a trade — plumber, electrician, heating engineer, gardener — we arrange the visit, let them in, and pass on the invoice at cost, with no mark-up whatsoever.
A repair to commission: who decides?
We can act immediately and tell you straight afterwards. The property stays usable on a Sunday in February.
We ask for your written approval before committing to the work. No surprises on your statement.
Section 09
Two weeks at Christmas and three in August — anyone can fill those. The difference is made in November, in April and in June.
Where a letting year is won
Eleven channels, not one
Actual split of the 1,020 bookings taken across the valley in August 2026
| Booking.com | 47.2 % |
| Airbnb | 44.3 % |
| Direct booking | 3.3 % |
| Vrbo and Abritel | 1.9 % |
| HomeToGo, Holidu and others | 3.3 % |
An owner acting alone usually lists on one platform, two at best. If Airbnb changes its algorithm or downgrades a listing, your calendar does not stop — and close to half your bookings come from elsewhere.
Source: PriceLabs, August 2026.
On properties where it makes sense, we run Google campaigns aimed at finding monthly and shoulder-season stays. It depends on the property and the season, and there is no supplement. It is not right everywhere: we will tell you so plainly rather than bill you for a campaign that would achieve nothing.
We are open all year, which is rare in this valley. That has let us build relationships with companies housing their teams out of season. Those stays come from no platform at all: they come from the telephone and from relationships kept up over several years. They fill weeks that would otherwise stay empty.
PriceLabs recalculates your rate daily against genuinely comparable properties, and our revenue manager — formerly with PriceLabs — makes the call. Dropping a price three weeks before a quiet date earns more than holding the rate and losing the night.
Every booking taken away from a platform earns you €95 to €111 more on a €1,000 booking — and our fee does not move by a cent. That is why we invest in our own booking engine, in search and in direct marketing: that gain goes entirely into your pocket. The arithmetic is in section 12.
Part 2 — What it costs
Section 10
Our fee is 19 % of the gross booking amount, VAT included — the accommodation price paid by the guest, before platform fees. Cleaning and tourist tax do not enter into that calculation.
The 20 % VAT is contained in that rate. You will never receive an invoice with VAT added on top.
The calculation starts from the price the guest paid, not from what is left after the platform's commission.
The end-of-stay clean is paid by the guest. It does not come out of your income and does not enter our fee.
Where the €1,000 of a booking made on Airbnb goes
Split of the gross accommodation amount
The price paid by the guest. This is the basis of our fee.
After the platform's commission. This is not the basis of the calculation.
What you receive, between the 15th and the 20th of the following month.
What the guest pays, and what our fee is calculated on
Paid by the guest, outside our fee: they do not come out of your income Proportions for illustration.
The end-of-stay clean is paid on top by the guest: it does not appear in this €1,000 and does not reduce your amount. The same goes for the tourist tax, which we collect from the guest and pay over to the commune on your behalf. Both come out of the guest's pocket, not yours.
Contractual reference: property management mandate, Part A, article A.4 "Remuneration". Commissions vary from one platform to another: the detail is in section 12.
Section 11
Take five nights at €200 booked on Airbnb. Here is exactly what happens, in order.
Accommodation price
The total amount paid by the guest for the accommodation — this is the gross amount.
Platform commission
Airbnb, Booking.com and the others take their commission before paying us. Here, 15 %.
Amount paid to us
What reaches our account. Our fee is not calculated on this amount.
Our fee — 19 % including VAT
19 % of €1,000, the gross amount from step 1. 20 % VAT included.
What is paid over to you
Paid between the 15th and the 20th of the month following the guest's departure.
This is the question we are asked most often, and it is a fair one. 19 % of €850 would be €161.50. But our fee is calculated on the gross amount — the €1,000 from step 1 — and not on what is left after the platform. That is how it is written in your mandate, at article A.4.
Because every channel takes a different rate. If we calculated on the net, our real rate would change with every booking and you could never check it at a glance. On the gross it is always 19 % — whatever the channel, whatever the season.
The trap in the headline rate
A rate quoted before VAT and a rate quoted including VAT cannot be compared directly
Scale: the proportion of the gross amount actually taken, VAT included in both cases.
The headline rate first: 17 % before VAT works out at 20.4 % including VAT. Then the basis of the calculation: the gross amount paid by the guest, or what is left after the platform. And finally what is included — linen, consumables, photography, software subscriptions, pricing, the tourist tax return, repairs. A lower rate paired with a monthly subscription, a linen package and labour billed by the hour often costs more.
Section 12
Our fee is identical in both cases below. What changes your amount is the cost of the channel the booking comes through.
What you receive on a booking equivalent to €1,000
Net amount paid over to the owner, once every cost has been deducted
The real gain is €95 to €111 on this example, close to ten points of gross income — and our fee does not move.
| On a booking equivalent to €1,000 | Via Airbnb | Direct |
|---|---|---|
| Paid by the guest Our direct rate is deliberately more attractive — 3 to 5 % lower depending on the property — to encourage the guest to book with us. The example uses 3 %. | €1,000.00 | €970.00 |
| Platform commission | − €150.00 | — |
| Stripe payment processing 1.5 % + €0.25 for a European card, up to 3.15 % + €0.25 outside the euro zone | — | − €14.80 to €30.81 |
| Care Concierge, 19 % incl. VAT | − €190.00 | − €184.30 |
| What you receive | €660.00 | €755 to €771 |
A direct booking is not free — it is simply cheaper. It carries two costs of its own: the more attractive direct rate we display (3 to 5 % depending on the property) and the Stripe processing fee, deducted from the amount collected. In total, roughly 5 to 8 % against about 15 % on a platform.
| Booking channel | Platform commission | Stripe fee | Our fee |
|---|---|---|---|
| Airbnb | ≈ 15 % | — | 19 % incl. VAT |
| Booking.com | 15 – 17 % | — | 19 % incl. VAT |
| Vrbo, Abritel, HomeAway, Expedia | 17 – 18 % | 1.5 – 3.15 % | 19 % incl. VAT |
| HomeToGo, Holidu, Marriott Bonvoy, Google Vacations, HVN | variable | — | 19 % incl. VAT |
| Direct booking, through our site | 3 – 5 % direct rate | 1.5 – 3.15 % | 19 % incl. VAT |
Observed orders of magnitude, given as a guide: the rates depend on the visibility strategy chosen for your property and can change. We adjust the rate displayed on each channel to offset these differences, so that your income stays comparable. Our fee never moves.
Run the numbers for your property
The same rules as above, applied to your figures. Our fee stays 19 % of the gross amount, VAT included, on every line; the channel is what makes the difference.
Indicative orders of magnitude, taken from the table above: Airbnb 15 %, Booking.com 15 to 17 %, Stripe fees from 1.5 % + €0.25 (European card) to 3.15 % + €0.25 (outside the euro zone). Cleaning and tourist tax are paid by the guest and are not part of this calculation. This is not an estimate of your income.
Get an estimate for your property →Section 13
None of these items appears without having been announced. Each one is in your management mandate, with its rate, and shows on your monthly statement. All amounts include VAT.
| Item | Who pays | Rate |
|---|---|---|
| End-of-stay cleaningBilled to the guest with the booking. Does not enter the calculation of our fee. | The guest | by property |
| Tourist taxCollected from the guest, then declared and paid over to the commune on your behalf through FARITAS. | The guest | commune scale |
| Tourist tax filing serviceData collection, calculation, online filing on impots.gouv.fr, payment over and record keeping. | You | €90 / yearper property |
| Fitting a key boxOnly where none exists. Once, deducted from your first payment. | You | €30 |
| Your own stays — linenTowels, bath mats and tea towels included. You may bring your own linen: see section 14. | You | €37 / double bed €23 / single bed |
| Your own stays — cleaningRequired after a stay by the owner, their family or their friends. | You | €37 / hour |
| Parts and suppliesParts for a repair, small broken equipment, replacement crockery or glassware. Our team's labour remains free. | You | at cost |
| Outside contractorsPlumber, electrician, heating engineer, gardener. Written approval required above €200. Invoice payable within 20 days. | You | at costno mark-up |
| Initial preparationBringing the property up to standard before it first goes on the market, if needed. | You | by quotation |
| Stripe payment processingDeducted from the amount collected, on direct bookings and those from Vrbo, Abritel, HomeAway and Expedia. | You | 1.5 to 3.15 % |
| Platform commissionsAirbnb, Booking.com and the others. Taken before the funds reach us. | You | see section 12 |
| Handling a cancellation or a relocationOnly where the cancellation is attributable to you — property withdrawn, unavailable, or an unreported fault. | You | €40 / hourminimum €40 |
| Optional servicesExtra cleaning, laundry beyond the standard package — only if you ask for them. | You | on request |
No monthly subscription. No set-up or listing fee. No administration fee. No photography fee. No channel manager fee and no software licence. No labour charged on small repairs. No mark-up on outside contractors' invoices. No change in the rate according to season or occupancy. And no minimum commitment period.
Part 3 — Day to day
Section 14
Your property stays yours. You block your own periods whenever you like, from the Avantio owner portal. The only limit is not to cut across a booking that is already confirmed.
From the portal, at any time, without telling us first. Block as early as you can: once a booking is confirmed it can no longer be cancelled without cost. Allow a short synchronisation delay between the portal and the platforms — we cannot be held responsible for a double booking that occurs during that delay.
Family and friends fall under the same conditions as you. That is the rule that matters: the rate applied depends on who occupies the property, not on who made the booking.
We make up the beds and provide bed linen, towels, bath mats and tea towels.
€37 / double bed · €23 / single bedWe do not make up the beds and do not wash your personal linen.
€0After a stay by the owner, their family or their friends, the clean is carried out by our teams and billed at €37 an hour including VAT. This is not an administrative formality: the next guest arrives in a property that has to be at the usual standard, and it is your online rating that depends on it. This rate is not the same as the one applied to guests.
Every night you keep for yourself is a night that is not let. That is not a criticism — your property exists to be used — but it is worth putting on the table at the estimate stage. School holidays and the end-of-year festive weeks are the most sought-after periods: we can show you what each blocked week represents, with the figures.
Section 15
A clear process, including about its limits. We would rather tell you in advance what we cannot guarantee than discover it together after the event.
Damage during a stay, step by step
A card authorisation through Stripe, from €250 to €2,000 depending on the property, whatever the channel.
Visual inspection; any breakage or missing item logged in Breezeway.
It covers the damage recorded at the inspection before anything else.
A claim with Airbnb or Booking.com, which we follow through for you.
Outcome not guaranteedWhat we do
What we do not do
Because the Airbnb and Booking.com guarantee programmes decide the outcome of a claim on their own, and their policies change. A deposit taken by us through Stripe, on every booking and whatever the channel, depends on nobody else.
That said: Care Concierge does not take financial responsibility for damage caused by guests. We use every means available to us, without being able to guarantee the result. Small items — glasses, crockery — are replaced and recharged to the owner, usually in the shoulder season.
You must take out home insurance with a specific extension for short-term letting — a standard policy does not cover this activity. And the property must have a wi-fi connection: without one, we cannot put the listing online.
Section 16
Two subjects many owners discover after the fact, and which take up a considerable amount of time when handled alone. We take care of both in full.
Tourist tax, from collection to payment over
We handle these four steps on your behalf, through FARITAS — the service run by the French tax authority under the pilot scheme set out in article 129 of the 2024 Finance Act
Charged once a year and per property, and shown on your management statement.
€90 incl. VATper year, per property
We issue it to guests, and it is included in the 19 % — with no extra administrative charge. In the valley communes that offer one, it is given to the guest once the tourist tax has been paid and gives access to transport on the terms each commune sets. It is one of the first things a guest asks about on arrival: handling it properly avoids a poor review for a reason that has nothing to do with your property.
It is limited to the filing and payment steps, based on the information you give us. Any penalty arising from inaccurate, incomplete or late information remains at your expense. On request, we will provide a detailed summary of the periods and amounts declared. Note: stays from the 91st consecutive night onwards fall under a different regime and are not subject to tourist tax.
Tourist tax collected, filed and paid over by us
A different regime, no tourist tax
Section 17
of the following month
Your funds are paid over between the 15th and the 20th of the month after the guest departs
per month
A detailed management statement covering every booking, every cost and every fee
owner portal
Bookings, income, invoices and calendar available at any time, without asking us
The cycle of a booking, end to end
Example of a guest staying in August and leaving at the end of the month
How the money travels, from the guest to you
We collect the whole of the gross rent, the charges and the security deposits on your behalf, into an account covered by our financial guarantee. Our fees are taken from the funds collected, and the balance is then paid over to you.
The platforms pay us with a delay after the guest arrives, and that delay is not within our control. We cannot lawfully pay over anything that has not actually been collected: that is a rule of regulated property management, not an internal preference, and it cannot be varied by side agreement. It is also what protects your money.
We do not take over your existing Airbnb, Booking.com or Abritel accounts, and we do not act as co-hosts. We create and run new dedicated accounts for your property, and guest payments are collected by Care Concierge through our system. This is not administrative convenience: Avantio, PriceLabs, Breezeway and Enso Connect only work properly with a single master account. It lets us centralise access, keep accurate accounts, and avoid coming back to you every time access to sensitive data is needed.
Part 4 — The framework
Section 18
Your rent passes through our account. French law regulates this activity strictly — and not every provider in the valley is subject to the same regime.
The legal framework
The mandate
The mandate over time
Rates reviewed once a year and announced three months in advance. No minimum commitment beyond the notice period.
Bookings already confirmed at the date of your notice must be honoured or cancelled. Cancellation or relocation costs applied by the platforms are then at your expense — they can reach 70 % of the booking value on a last-minute cancellation. The time we spend on this is billed at €40 an hour including VAT, with a minimum of €40 per booking. Avoiding it is simple: give notice early, outside periods that are already booked.
Ask for their professional licence number and their financial guarantee certificate. A company that collects your rent without a professional licence is not authorised to manage property. It is a question to put to everyone, including us — and our numbers are set out above precisely so that you can check them.
Section 19
From signed mandate to first booking, allow up to two weeks. Faster if the required documents reach us quickly — that is almost always what determines the go-live date.
You sign the mandate and complete the property questionnaire: equipment, sleeping arrangements, access, house rules, quirks. That document is what feeds the listing and the digital guidebook.
We create the dedicated accounts, the listing and your owner portal access, and book the photographer's visit. A key box is fitted if there is none.
Distribution across the eleven channels and our direct booking site, calendar synchronised, pricing switched on. From that point the property is on the market.
What we ask of you
What we bring
Before anything else: your regulatory position
We check your regulatory position before anything else. In Chamonix, each owner is limited to a single furnished tourist rental and a change-of-use authorisation is required. The rules differ from one commune to the next. If your property is not eligible, we will tell you before you sign.
Your questions
Section 20 · Your questions · 1 of 3
Of the gross booking amount: the accommodation price paid by the guest. Not the amount left after the platform's commission, and not the amount after cleaning or tourist tax.
VAT included. The 20 % VAT is already contained in the 19 %. Nothing is added on top.
No. It is billed directly to the guest with their booking. It does not reduce your amount and does not enter the calculation of our fee.
Neither, for guest stays: bed linen, towels, bath mats and tea towels are included in the 19 % and replaced for every stay. A per-bed rate applies only when you or your family and friends use the property: €37 per double bed, €23 per single bed.
We do. Avantio, PriceLabs, Breezeway, Enso Connect and Stripe carry a real monthly cost per property, entirely at our expense. They appear nowhere on your statement, and there is no cheaper "without the software" package.
Zoé, a professional photographer. Between 10 and 20 shots, taken after signature and updated as the property changes. It is at our expense and is never recharged. If you already have good professional photographs, we will use those too.
No. No monthly subscription, no set-up fee, no software licence, no channel manager fee, no photography fee, and no change in the rate according to season.
Because every channel takes a different rate. If we calculated on the net, our real rate would change with every booking and you could never check it at a glance. On the gross it is always 19 % — whatever the channel, whatever the season.
No platform commission is taken, but the direct channel carries two costs of its own: the more attractive direct rate we display (3 to 5 % depending on the property) and the Stripe processing fee. On the €1,000 example with a 3 % discount, you receive between €755 and €771 instead of €660. Our fee stays the same.
Section 21 · Your questions · 2 of 3
Access is self check-in by default: a key box or smart lock, plus a full digital guidebook specific to your property. We do come out when a guest specifically asks, and that is not charged to you. For arrivals after 6 pm the handover is done by phone, with a visit the following day if wanted.
Our two maintenance men work with no labour charge: you pay only for parts. When a trade is needed — plumber, electrician, heating engineer — the contractor bills you at cost and we take no mark-up. Above €200 including VAT, we ask for your written approval before committing to the work.
Through Breezeway. Every clean is logged: which person went in, at what time, and how long they stayed. The teams flag anything broken, worn or needing repair. We pass on what matters and handle the rest; all of it feeds the shoulder-season list.
No, and we would rather say so plainly. The team carries out a visual inspection after every departure and immediately reports any breakage or missing item, but the pace of turnovers does not allow a formal inventory. Valuables of your own should not be left within reach of guests.
Yes, at our Les Houches or Sallanches offices. Furniture, parcels, online orders: we take them in and bring them up to the property. It is included.
We do, where needed: building works, access to shared areas, communal incidents, requests for information. You remain the decision-maker on anything that binds you, but you do not have to handle the routine exchanges from abroad.
The security deposit is used first — between €250 and €2,000 depending on the property, held as a card authorisation taken through Stripe on every booking. For the balance, we open a claim with the platform. We use every means available, but we cannot guarantee the outcome of a claim, and Care Concierge does not take financial responsibility for that damage.
Our offices stay open all year. We work with companies housing their teams out of season, and we run online campaigns to go after monthly stays on the properties where it makes sense. It is also when we draw up the list of what needs attention before the next season.
Section 22 · Your questions · 3 of 3
Between the 15th and the 20th of the month following the guest's departure, once the sums have actually been collected. The platforms release funds with a delay that is not within our control.
Yes, at any time from the Avantio owner portal, provided you do not cut across a booking that is already confirmed. The cleaning is then billed at €37 an hour including VAT; linen is charged per bed, unless you bring your own and tell us before the stay.
Both. Tourist tax is collected from the guest, declared and paid over to the town hall through FARITAS: the filing service is charged at €90 including VAT per year, per property. The guest card is issued to travellers by us, included in the 19 %.
Yes. A standard home insurance policy does not cover short-term letting: a specific extension is required. The property must also have a wi-fi connection and a smoke alarm, and you must be compliant with your commune's requirements — town hall registration, a valid energy performance certificate, and pool safety if there is one.
The mandate runs for 12 months with 30 days' notice, and you have a 14-day right of withdrawal after signature. There is no minimum commitment beyond that.
Bookings already confirmed must be honoured or cancelled, and the cancellation costs applied by the platforms fall to you — up to 70 % of the booking value at the last minute. The time we spend on this is billed at €40 an hour including VAT, minimum €40 per booking. Give notice early: that is the only way to avoid those costs.
No, and we do not act as co-hosts. We create and run new dedicated accounts for your property. Our tools only work properly with a single master account: that is what allows accurate bookkeeping and avoids coming back to you every time access to sensitive data is needed.
In your management mandate, at article A.4 for the fee and in the body of Part A for each rate; on your monthly management statement; and at careconcierge.fr/en/prices. For anything specific, call us: no question is too detailed — it is your property and your income.
In summary
Section 23 · In short
| 1 | 19 % including VAT. Nothing is added on top. |
| 2 | Calculated on the gross amount — the accommodation price paid by the guest, before platform fees. |
| 3 | The cleaning is paid by the guest, the tourist tax goes to the commune, and linen is included. |
| 4 | 18 people in the valley, including two maintenance men out on properties every day and a revenue manager who came from PriceLabs. |
| 5 | The software is at our expense — Avantio, PriceLabs, Breezeway, Enso Connect, Stripe — along with the photographer, the labour on small repairs, your deliveries and the building manager. |
| 6 | Everything billed on top is in section 13, with its price, in your mandate and on your monthly statement. |
| 7 | No minimum commitment period. 12 months, 30 days' notice, 14-day right of withdrawal. |
Our team is local, based in the valley, and replies within 24 working hours. No question is too detailed — it is your property and your income.
Telephone
Free estimate
Les Houches office
275 avenue des Alpages, 74310 Les Houches
Open 7 days, 9 am – 5 pm · appointment advised
Sallanches office
33 quai de Warens, 74700 Sallanches
Open 7 days, 9 am – 5 pm · appointment advised
Our prices
This guide describes how our short-term rental management works and the rates in force at the date of publication. The amounts used as examples are illustrations intended to keep the arithmetic readable: they are neither an estimate of your income nor a commitment. Rates are reviewed annually, with three months' prior notice. Where the wording differs, the terms of your signed management mandate prevail. This document is not tax advice: for any question concerning your own situation, please consult your accountant. Occupancy data: PriceLabs, August 2026.
Every property is different: the location, the capacity, the condition, your own periods of use. The only way to get a figure that applies to you is to talk it through. The estimate is free and commits you to nothing.
Keep this guide to hand
The amounts used in this guide — a €1,000 booking, a 15 % platform commission — are illustrations chosen to make the arithmetic readable. They are neither an estimate of your income nor a commitment. September 2026 edition; the rates that apply are those in your management mandate. See also who we are and our articles.
