Cleaning & laundry · Mont-Blanc valley
Every check-out triggers a full turnover: hotel-standard cleaning by our own in-house teams, fresh linen delivered by our two partner laundries, and a quality check before the next arrival. And you never receive an invoice — the cleaning fee is paid by the guest.
Paid by the guest
100% in-house teams
Hotel linen included
Available only for properties we manage
Built into our property management · No lock-in
in cleaning costs for you
Cleaning fee
At Care Concierge, the guest does — exactly as in a hotel. The cleaning fee is charged to them at the time of booking. You never receive a cleaning invoice, and that fee is not part of the base on which our 19% commission is calculated.
payable by the owner
No monthly retainer, no per-turnover invoice, no deduction from your payouts. Cleaning is a line you will never see.
That is the real question. A badly calibrated cleaning fee drives away short stays and pushes a listing down the rankings.
Our revenue manager therefore treats the cleaning fee as one component of the property’s overall pricing position, not as an isolated line item. The aim is twofold: cover the service in full, and stay competitive against comparable listings across the valley.
It is a daily judgement call, not a figure set once for the season.
Our teams
Our housekeeping staff are employed by Care Concierge. We call on an outside contractor only in exceptional circumstances — an unforeseen peak, a last-minute absence — and never as a way of operating.
This is the most concrete difference between a local property manager and a platform that hands jobs to whoever happens to be free.
The same faces
Each property is looked after by the same people, season after season. They know the access, the entry code, the temperamental boiler and where the spare bed linen is kept. Nothing to explain again at every turnover.
Responsiveness
A detail overlooked, an item to replace, something a guest left behind: the person who knows the property returns. No ticket, no middleman, no waiting on a contractor.
Supervision
One covering the Chamonix valley, the other Saint-Gervais, Sallanches, Megève and the neighbouring communes. They are the ones who sign off that a property is ready — never the person who has just cleaned it.
Eighteen housekeeping staff and two area managers, all employed by Care Concierge, cover the valley from Argentière to Praz-sur-Arly. No turnover is declared complete without a manager’s inspection.
Laundry
No linen is washed inside your property. No machine running during the turnover, no sheets hung up in the bathroom, no towels drying on a radiator in the hope that they will be ready for the arrival.
We work with two partner laundries, not one. That is deliberate: if one is at capacity or out of action, the other takes over. There is no single point of failure between your guests and clean bed linen.
the stock our property count requires
Our laundry contract covers close to double the number of linen sets we actually need. That is what keeps a Saturday of back-to-back check-outs, or a school-holiday week, from ever catching us short: the clean linen is already there before we need it.
Single, double, king size: we hold stock in every format, so we never depend on what a property happens to own. A spare sofa bed occupied at the last minute does not hold up an arrival.
The set is complete at every turnover — not just the sheets:
How it works
What it changes for you
The turnover
We do not work through a fixed schedule in order. Our teams follow actual check-outs: a guest who left the previous evening means one turnover gained; a property still occupied is skipped and picked up later in the day.
One bag of clean linen prepared and labelled per property, before the teams set off on their rounds. Nothing is decided on site.
Our guest-guide app flags check-outs in real time. The teams can see on their phones which properties are already empty and which are still occupied.
An early departure, a shortened stay, a guest gone at six in the morning: every property freed up early moves the round forward. The schedule reorganises itself around these actual check-outs.
A reasonable late check-out request is accepted whenever the round allows it. The team sees it immediately, skips the property and comes back. No guest is woken up to keep a schedule.
An independent check against a checklist. A property is only declared ready at this stage — never by the person who has just cleaned it.
Our check-in time. No arrivals before 5 pm, unless an early check-in has been paid for — or the property is already cleaned and inspected, in which case we do not keep anyone waiting.
Between 10 am and 5 pm, everything has to be done, checked and put back in place. A studio takes forty-five minutes to an hour; a large chalet can take three or four. In that case we do not send one person for longer — we send two or three teams at the same time.
It is this seven-hour window, not the size of the property, that defines what we do. A deep clean, a declutter or a restoration job does not fit inside it: those are different trades, and we do not practise them.
What we cover
Better said now than after a wasted phone call. Our cleaning service is not sold separately: it exists solely for the properties whose rental management we handle.
We do not work on a property we do not manage, not even occasionally, not even in low season.
No offices, no shops, no communal areas of a building, no post-construction cleans.
We do short-term rental turnovers. Deep cleaning, decluttering and restoration after damage belong to a different trade.
We do not take on cleaning for other property managers, agencies or platforms.
Our eighteen staff are sized for the properties we are responsible for, and nothing more. In high season each of them runs five to eight turnovers in a day — that is ninety to a hundred and forty turnovers a day across the valley. A Saturday of check-outs leaves no slack: every person has their round, their access and their timings, set the evening before.
Taking on outside work would mean borrowing time from the owners who have already entrusted us with their property. That is precisely what we refuse to do — and it is what lets us hold the standard when everyone else is stretched.
Looking for a property manager for your own place? That is exactly what we do, and cleaning is part of it at no extra charge.
Join the team
Our teams are employed, trained in-house and supervised by area managers. We are always looking for meticulous people to strengthen the Chamonix, Les Houches, Saint-Gervais, Sallanches and Megève areas — seasonally and year-round.
The role
Cleaning between stays, setting out hotel linen, restocking and reporting anything amiss. Rounds organised in advance, not one-off jobs.
What we look for
An eye for detail, punctuality and reliability. Hotel experience is a plus, not a requirement. A driving licence is valued for rounds between communes.
What we offer
An employment contract, schedules shared in advance, equipment and products provided, in-house training and a manager you can reach. No disguised self-employment.
Frequently asked questions
The guest. The cleaning fee is charged to them at the time of booking, just as in a hotel. The owner never receives a cleaning invoice, and the fee is not part of the base on which our 19% commission is calculated — that applies only to the gross accommodation amount.
Nothing. No monthly retainer, no per-turnover invoice, no deduction from your payouts. The amount charged to the guest is set by our revenue manager according to the property and its pricing position, so that it covers the service without hurting the occupancy rate.
Yes, in full, and in every size: single, double and king size. The complete set covers the flat sheet, duvet cover, pillowcases, bath sheets, hand towels, bath mat and kitchen towels.
Linen is processed weekly by our two partner laundries and delivered clean — never washed inside the property. Our contracted stock is close to double the number of sets required, which keeps us from running short in peak season. The cost is included in our 19% commission.
Yes, and we recommend it. Your personal linen stays stored and locked away in a space reserved for you. Guests use only the hotel linen we supply — so there is nothing left for you to rebuy or replace because of rental wear.
No. Our cleaning service is not sold separately: it exists solely for the properties whose rental management we handle. We do not do one-off cleans, commercial cleaning, restoration work, or subcontracting for other companies.
Our teams are sized for the owners who have entrusted us with their property, and that is what lets us hold our timings in peak season.
The constraint is always the same: check-out is at 10 am, check-in at 5 pm, and everything has to be done and inspected inside that seven-hour window. A studio takes forty-five minutes to an hour, a large chalet three to four — and in that case we send two or three teams at once rather than one person for the whole day.
Rounds are prepared the evening before, but we reorganise them on the morning itself around actual check-outs: our guest-guide app flags departures in real time, and the teams start with the properties already empty.
A reasonable late check-out is accepted whenever the day’s round allows it — the team sees it in real time, skips the property and comes back. We do not wake a guest up to keep a schedule.
On arrival, check-in is set at 5 pm. We do not open earlier, unless an early check-in has been paid for, or the property is already cleaned and inspected — in which case we will not keep anyone waiting unnecessarily.
No. The number of people is matched to the size of the property: a studio takes one person for forty-five minutes to an hour; a large chalet takes two or three teams at once, over three to four hours. We never ask one person to absorb a large volume inside the turnover window — that is exactly where quality is lost.
Care Concierge employees, trained in-house and assigned to your property on a stable basis. We use outside contractors only in exceptional circumstances. Every turnover is inspected by an area manager before the next guest arrives.
The team carries out a photographic inventory on arrival, before starting the clean. Any damage is documented and reported immediately, which allows the deposit or the platform’s insurance to be activated if needed. An exceptional clean can be arranged so the next arrival is not delayed.
Chamonix-Mont-Blanc, Argentière, Les Houches, Saint-Gervais-les-Bains, Megève, Combloux and Sallanches, from our three offices in Les Houches, Sallanches and Megève. See our coverage in detail.
Free estimate
We look at your property, your commune and your availability, then send you a reasoned rental income estimate. No commitment.
Reply within 24 h · No commitment · Contract cancellable at any time
