{"id":58460,"date":"2026-09-19T13:01:57","date_gmt":"2026-09-19T11:01:57","guid":{"rendered":"https:\/\/careconcierge.fr\/owners-guide\/"},"modified":"2026-09-21T14:12:33","modified_gmt":"2026-09-21T12:12:33","slug":"owners-guide","status":"publish","type":"page","link":"https:\/\/careconcierge.fr\/en\/owners-guide\/","title":{"rendered":"Owner&#8217;s Guide"},"content":{"rendered":"<div class=\"ccguide\">\n<style>@import url('https:\/\/fonts.googleapis.com\/css2?family=Lora:ital,wght@0,400;0,500;0,600;0,700;1,400&family=Poppins:wght@300;400;500;600;700&display=swap');\n.ccguide{--navy:#293B4C;--navy-dp:#1E2C3A;--slate:#37444D;--slate-lt:#6B7A85;\n --gold:#BD9254;--gold-dk:#8A6231;--gold-pale:#FAF4E9;--gold-line:#EADDC6;\n --cream:#F7EEE1;--sky:#E5F2F6;--warm:#FAF8F5;--line:#E6DCCE;--ink:#2E3A42;--ink-soft:#5E6B74;\n --c1:#293B4C;--c2:#4A6076;--c3:#7A94A8;--c4:#BD9254;--c5:#D9C29B;\n --green:#3F6B4A;--green-pale:#E7F0E8;--red:#A8564A;--red-pale:#FBEFEC;\n 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li{display:flex;align-items:center;gap:.6em;font-size:.86em;color:#DCE3E8}\n.dg-map .dg-sw{width:1.05em;height:1.05em;border-radius:50%;flex:none}\n.dg-map .dg-sw--o{background:var(--gold);box-shadow:0 0 0 .22em rgba(189,146,84,.28)}\n.dg-map .dg-sw--c{background:var(--navy);border:2px solid #fff}\n.dg-map .dg-note{color:#93A3B0}\n.dg-map .m-line{fill:none;stroke:rgba(255,255,255,.62);stroke-width:3;stroke-linecap:round;stroke-linejoin:round}\n.dg-map .m-branch{fill:none;stroke:rgba(255,255,255,.45);stroke-width:2.4;stroke-linecap:round;stroke-dasharray:1 7}\n.dg-map .m-c{fill:#293B4C;stroke:#fff;stroke-width:2.2}\n.dg-map .m-o{fill:#BD9254}\n.dg-map .m-oh{fill:rgba(189,146,84,.25)}\n.dg-map .m-l{fill:#fff;font-size:13px;font-family:Poppins,system-ui,sans-serif}\n.dg-map .m-lo{fill:#fff;font-size:14px;font-weight:600;font-family:Poppins,system-ui,sans-serif}\n.dg-map .m-lsub{fill:#D9C29B;font-size:10.5px;letter-spacing:.12em;font-family:Poppins,system-ui,sans-serif}\n.dg-map .m-mb{fill:rgba(255,255,255,.1);stroke:rgba(255,255,255,.35);stroke-width:1.2}\n.dg-map .m-mbl{fill:#C6CFD6;font-size:11px;font-style:italic;font-family:Lora,Georgia,serif}\n.dg.dg-map--hero{grid-template-columns:1fr;gap:.6em}\n.dg-map--hero .dg-leg{flex-direction:row;flex-wrap:wrap;gap:.5em 1.4em;justify-content:center}<\/p>\n<p>\/* ---------- chores you no longer do ---------- *\/\n.dg.dg-chores{display:grid;grid-template-columns:repeat(3,1fr);gap:.55em 1.1em;margin:.55em 0 .75em}\n.dg-chore{display:flex;gap:.55em;align-items:flex-start}\n.dg-chore .dg-x{flex:none;width:1.35em;height:1.35em;border-radius:50%;border:1.5px solid var(--gold);position:relative;margin-top:.05em}\n.dg-chore .dg-x::before,.dg-chore .dg-x::after{content:\"\";position:absolute;left:50%;top:50%;width:.62em;height:1.5px;background:var(--gold-dk);transform:translate(-50%,-50%) rotate(45deg)}\n.dg-chore .dg-x::after{transform:translate(-50%,-50%) rotate(-45deg)}\n.dg-chore .dg-cl{font-size:.9em;color:var(--ink-soft);text-decoration:line-through;text-decoration-color:rgba(189,146,84,.75);text-decoration-thickness:1.3px;line-height:1.3}<\/p>\n<p>\/* ---------- team hub ---------- *\/\n.dg.dg-hub{display:grid;grid-template-columns:1fr auto 1fr;align-items:center}\n.dg-hub-col{display:flex;flex-direction:column;gap:.6em}\n.dg-hub-node{background:var(--warm);border:1px solid var(--line);border-radius:.55em;padding:.6em .85em;position:relative}\n.dg-hub-col--l .dg-hub-node{margin-right:1.9em;text-align:right}\n.dg-hub-col--r .dg-hub-node{margin-left:1.9em}\n.dg-hub-col--l .dg-hub-node::after,.dg-hub-col--r .dg-hub-node::before{content:\"\";position:absolute;top:50%;width:1.9em;height:1.5px;background:var(--gold)}\n.dg-hub-col--l .dg-hub-node::after{right:-1.9em}\n.dg-hub-col--r .dg-hub-node::before{left:-1.9em}\n.dg-hub-node .dg-k b{color:var(--gold-dk);font-family:var(--display);font-size:1.18em;font-weight:500;margin-right:.1em}\n.dg-hub-core{width:10.5em;height:10.5em;border-radius:50%;background:var(--navy);color:#fff;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;box-shadow:0 0 0 .55em var(--gold-pale),0 0 0 .66em var(--gold-line);margin:0 .2em}\n.dg-hub-core .dg-hub-n{font-family:var(--display);font-size:3.5em;line-height:1;color:#fff}\n.dg-hub-core .dg-hub-l{font-size:.82em;color:#C6CFD6;max-width:7.6em;line-height:1.3;margin-top:.3em}<\/p>\n<p>\/* ---------- tools -> paid by us -> zero ---------- *\/\n.dg.dg-flow{display:grid;grid-template-columns:1fr 2.6em 17em;align-items:center}\n.dg-flow-tools{display:grid;grid-template-columns:repeat(5,1fr);gap:.45em}\n.dg-tool{border:1px solid var(--line);border-top:3px solid var(--c3);border-radius:.45em;padding:.6em .5em .55em;background:#fff;text-align:center}\n.dg-tool .dg-k{font-size:.93em}\n.dg-tool .dg-v{font-size:.76em}\n.dg-flow-arrow{position:relative;align-self:center;height:1.5px;background:var(--gold);margin:0 .35em}\n.dg-flow-arrow::after{content:\"\";position:absolute;right:-1px;top:50%;border:.38em solid transparent;border-left-color:var(--gold);border-right:0;transform:translateY(-50%)}\n.dg-flow-out{background:var(--navy);color:#fff;border-radius:.55em;padding:.7em 1em;display:grid;grid-template-columns:auto 1fr;column-gap:.8em;align-items:center}\n.dg-flow-out .dg-zero{grid-row:1\/3;grid-column:1}\n.dg-flow-out .dg-k,.dg-flow-out .dg-v{grid-column:2}\n.dg-flow-out .dg-k{color:#fff}\n.dg-flow-out .dg-v{color:#C6CFD6}\n.dg-flow-out .dg-zero{font-family:var(--display);font-size:2.6em;line-height:1;color:var(--gold);margin:0}<\/p>\n<p>\/* ---------- stay cycle ---------- *\/\n.dg.dg-cycle{position:relative;display:grid;grid-template-columns:repeat(4,1fr);padding-bottom:2.2em}\n.dg-cycle::before{content:\"\";position:absolute;top:1.2em;left:12.5%;right:12.5%;height:2px;background:var(--gold)}\n.dg-cycle::after{content:\"\";position:absolute;left:12.5%;right:12.5%;bottom:.55em;height:1.35em;border:1.5px dashed var(--gold-line);border-top:0;border-radius:0 0 .9em .9em}\n.dg-cyc{position:relative;text-align:center;padding:0 .55em}\n.dg-cyc-dot{position:relative;z-index:1;width:2.4em;height:2.4em;border-radius:50%;background:#fff;border:2px solid var(--navy);margin:0 auto .45em;display:flex;align-items:center;justify-content:center;font-weight:700;color:var(--navy);font-size:.95em}\n.dg-cyc:first-child .dg-cyc-dot{background:var(--navy);color:#fff}\n.dg-cycle .dg-ret{position:absolute;left:50%;bottom:0;transform:translateX(-50%);background:#fff;padding:0 .7em;font-size:.76em;color:var(--gold-dk);font-weight:600;letter-spacing:.06em;text-transform:uppercase;white-space:nowrap;z-index:1}<\/p>\n<p>\/* ---------- the 200 EUR threshold ---------- *\/\n.dg.dg-thr{border:1px solid var(--line);border-radius:.6em;padding:1em 1.1em 1.05em;background:#fff}\n.dg-thr-wrap{position:relative;margin:2.1em 0 .85em}\n.dg-thr-scale{display:grid;grid-template-columns:1fr 1fr;height:1.05em;border-radius:1em;overflow:hidden}\n.dg-thr-scale .a{background:linear-gradient(90deg,var(--green-pale),#CFE0D2)}\n.dg-thr-scale .b{background:linear-gradient(90deg,#F2D9D3,var(--red-pale))}\n.dg-thr-pin{position:absolute;left:50%;top:-1.95em;transform:translateX(-50%);background:var(--navy);color:#fff;font-weight:700;font-size:.86em;padding:.2em .7em;border-radius:1em;white-space:nowrap}\n.dg-thr-pin::after{content:\"\";position:absolute;left:50%;bottom:-.42em;transform:translateX(-50%);border:.45em solid transparent;border-top-color:var(--navy);border-bottom:0}\n.dg-thr-tick{position:absolute;left:50%;top:0;bottom:0;width:2px;background:var(--navy);transform:translateX(-50%)}\n.dg-thr-cols{display:grid;grid-template-columns:1fr 1fr;gap:1.4em}\n.dg-thr-cols .dg-k{font-size:1em}\n.dg-thr-cols .ka{color:var(--green)}\n.dg-thr-cols .kb{color:var(--red)}\n.dg-thr-cols .dg-p{font-size:.93em;margin-top:.2em;line-height:1.4}<\/p>\n<p>\/* ---------- year strip ---------- *\/\n.dg.dg-yr{margin-bottom:.85em}\n.dg-year{display:grid;grid-template-columns:repeat(12,1fr);gap:.28em}\n.dg-m{border-radius:.35em;padding:.42em 0 .4em;text-align:center;background:var(--warm);border:1px solid var(--line);font-size:.84em;font-weight:600;color:var(--slate-lt)}\n.dg-m .s{display:none}\n.dg-m--full{background:var(--navy);border-color:var(--navy);color:#fff}\n.dg-m--key{background:var(--gold-pale);border:2px solid var(--gold);color:var(--gold-dk)}\n.dg-year-leg{display:grid;grid-template-columns:1fr 1fr;gap:.4em 1.4em;margin:.55em 0 0;padding:0;list-style:none}\n.dg-year-leg li{display:flex;gap:.55em;align-items:flex-start;font-size:.86em;line-height:1.35}\n.dg-year-leg i{flex:none;width:1.1em;height:1.1em;border-radius:.25em;margin-top:.08em}\n.dg-year-leg .f{background:var(--navy)}\n.dg-year-leg .k{background:var(--gold-pale);border:2px solid var(--gold)}<\/p>\n<p>\/* ---------- owner-stay fork ---------- *\/\n.dg.dg-fork{display:flex;flex-direction:column;align-items:stretch}\n.dg-fork-top,.dg-fork-end{align-self:center;border-radius:2em;padding:.5em 1.4em;text-align:center;font-size:.95em;position:relative}\n.dg-fork-top{background:var(--navy);color:#fff;font-weight:600}\n.dg-fork-end{background:var(--gold-pale);border:1.5px solid var(--gold);color:var(--navy)}\n.dg-fork-end b{color:var(--navy)}\n.dg-fork-join{height:1.3em;position:relative}\n.dg-fork-join::before{content:\"\";position:absolute;left:50%;top:0;bottom:0;width:1.5px;background:var(--gold)}\n.dg-fork-split{position:relative;height:1.3em}\n.dg-fork-split::before{content:\"\";position:absolute;left:25%;right:25%;top:0;height:1.3em;border:1.5px solid var(--gold);border-bottom:0;border-radius:.6em .6em 0 0}\n.dg-fork-split--up::before{top:auto;bottom:0;border:1.5px solid var(--gold);border-top:0;border-radius:0 0 .6em .6em}\n.dg-fork-split::after{content:\"\";position:absolute;left:50%;top:-1.3em;height:1.3em;width:1.5px;background:var(--gold)}\n.dg-fork-split--up::after{top:auto;bottom:-1.3em}\n.dg-fork-opts{display:grid;grid-template-columns:1fr 1fr;gap:1.2em}\n.dg-fork-opt{border:1px solid var(--line);border-radius:.6em;padding:.75em .95em .8em;background:#fff;position:relative}\n.dg-fork-opt .dg-tag{display:inline-block;font-size:.72em;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--gold-dk);background:var(--gold-pale);border-radius:1em;padding:.2em .7em;margin-bottom:.45em}\n.dg-fork-opt .dg-p{font-size:.9em;color:var(--ink-soft);margin:.25em 0 .5em;line-height:1.4}\n.dg-fork-opt .dg-price{font-family:var(--display);font-size:1.5em;color:var(--navy);line-height:1.1}\n.dg-fork-opt .dg-price small{font-family:var(--ui);font-size:.52em;color:var(--ink-soft)}<\/p>\n<p>\/* ---------- damage flow ---------- *\/\n.dg-steps{display:grid;grid-template-columns:repeat(4,1fr);gap:.4em}\n.dg-step{position:relative;background:var(--warm);border:1px solid var(--line);border-radius:.55em;padding:.7em .85em .75em 1.05em}\n.dg-step:not(:last-child)::after{content:\"\";position:absolute;right:-.72em;top:50%;width:1em;height:1em;background:#fff;border-top:1.5px solid var(--gold);border-right:1.5px solid var(--gold);transform:translateY(-50%) rotate(45deg);z-index:1}\n.dg-step .dg-n{display:block;font-family:var(--display);color:var(--gold-dk);font-size:1.5em;line-height:1;margin-bottom:.2em}\n.dg-step .dg-p{font-size:.86em;color:var(--ink-soft);margin-top:.2em;line-height:1.38}\n.dg-step--last{background:var(--navy);border-color:var(--navy)}\n.dg-step--last .dg-k{color:#fff}\n.dg-step--last .dg-p{color:#C6CFD6}\n.dg-step--last .dg-n{color:var(--gold)}\n.dg-pill{display:inline-block;margin-top:.5em;font-size:.72em;font-weight:700;letter-spacing:.06em;text-transform:uppercase;border-radius:1em;padding:.18em .65em;background:rgba(255,255,255,.14);color:#fff}<\/p>\n<p>\/* ---------- 91 nights ---------- *\/\n.dg-nights{display:grid;grid-template-columns:3fr 1fr;border-radius:.5em;overflow:hidden;border:1px solid var(--line)}\n.dg-nights > div{padding:.65em .9em}\n.dg-nights .a{background:var(--gold-pale);border-right:2px solid var(--gold)}\n.dg-nights .b{background:var(--warm)}\n.dg-nights .dg-p{font-size:.86em;color:var(--ink-soft);margin-top:.12em;line-height:1.35}\n.dg-ticks{display:grid;grid-template-columns:3fr 1fr;font-size:.74em;color:var(--slate-lt);margin-top:.3em;font-weight:600}\n.dg-ticks span:last-child{padding-left:.3em}<\/p>\n<p>\/* ---------- mandate timeline ---------- *\/\n.dg.dg-mand{border:1px solid var(--line);border-radius:.6em;padding:1em 1.2em 1.1em;background:#fff}\n.dg-mand-track{position:relative;height:6.4em;margin:.9em .6em 0}\n.dg-mand-line{position:absolute;left:0;top:2.9em;width:75%;height:3px;background:var(--navy);border-radius:2px}\n.dg-mand-renew{position:absolute;left:75%;right:0;top:2.9em;height:0;border-top:3px dashed var(--c3)}\n.dg-mand-renew::after{content:\"\";position:absolute;right:-.1em;top:-.55em;border:.45em solid transparent;border-left-color:var(--c3);border-right:0}\n.dg-mk{position:absolute;top:2.9em;transform:translateX(-50%)}\n.dg-mk i{position:absolute;left:50%;top:1.5px;width:1em;height:1em;border-radius:50%;background:#fff;border:2.5px solid var(--navy);transform:translate(-50%,-50%)}\n.dg-mk--g i{border-color:var(--gold);background:var(--gold)}\n.dg-mk .dg-ml{position:absolute;left:50%;transform:translateX(-50%);white-space:nowrap;text-align:center;font-size:.84em;line-height:1.25}\n.dg-mk .dg-ml b{display:block;color:var(--navy);font-weight:600}\n.dg-mk .dg-ml span{color:var(--ink-soft)}\n.dg-mk--below .dg-ml{top:1.1em}\n.dg-mk--above .dg-ml{bottom:1.1em}\n.dg-mk--start .dg-ml{left:0;transform:none;text-align:left}\n.dg-mk--end .dg-ml{left:auto;right:0;transform:none;text-align:right}\n.dg-mand-band{display:flex;align-items:center;gap:.8em;background:var(--gold-pale);border-radius:.45em;padding:.5em .9em;font-size:.88em;color:var(--navy)}\n.dg-mand-band::before,.dg-mand-band::after{content:\"\";flex:1;height:1.5px;background:var(--gold);min-width:1.5em}\n.dg-mand-band span{flex:0 1 auto;text-align:center}<\/p>\n<p>\/* ---------- calculator (web only) ---------- *\/\n.dg.dg-calc{border:1px solid var(--line);border-radius:.8em;padding:1.4em 1.5em 1.3em;background:linear-gradient(180deg,#fff, var(--warm));margin-top:1.8em}\n.dg-calc-in{display:grid;grid-template-columns:repeat(3,1fr);gap:.9em;margin:.3em 0 1.1em}\n.dg-calc-in label{display:flex;flex-direction:column;gap:.35em;font-size:.82em;font-weight:600;color:var(--navy);letter-spacing:.02em}\n.dg-calc-in .dg-fld{display:flex;align-items:center;border:1.5px solid var(--line);border-radius:.5em;background:#fff;padding:0 .7em;transition:border-color .2s}\n.dg-calc-in .dg-fld:focus-within{border-color:var(--gold)}\n.dg-calc-in input,.dg-calc-in select{border:0;background:transparent;font:inherit;font-size:1.25em;font-weight:500;color:var(--navy);padding:.45em 0;width:100%;min-width:0;outline:none;font-family:var(--display)}\n.dg-calc-in .dg-u{color:var(--ink-soft);font-weight:500;font-size:1.05em}\n.dg-calc-gross{display:flex;justify-content:space-between;align-items:baseline;border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:.6em 0;margin-bottom:.9em;font-size:.95em}\n.dg-calc-gross b{font-family:var(--display);font-size:1.45em;color:var(--navy);font-weight:500}\n.dg-row{display:grid;grid-template-columns:8.5em 1fr 10.5em;gap:.9em;align-items:center;padding:.5em 0}\n.dg-row .dg-rl{font-weight:600;color:var(--navy);font-size:.95em;line-height:1.2}\n.dg-row .dg-rl small{display:block;font-weight:400;color:var(--ink-soft);font-size:.8em}\n.dg-row .dg-rv{text-align:right;font-family:var(--display);font-size:1.15em;white-space:nowrap;color:var(--navy);line-height:1.15}\n.dg-row--best .dg-rv{color:var(--green)}\n.dg-bar{display:flex;height:2em;border-radius:.4em;overflow:hidden;gap:2px;background:transparent}\n.dg-bar span{display:flex;align-items:center;justify-content:center;font-size:.72em;font-weight:600;color:#fff;white-space:nowrap;overflow:hidden;transition:flex-basis .55s cubic-bezier(.2,.7,.2,1);flex:0 0 auto}\n.dg-bar .sp{background:#7A94A8}\n.dg-bar .ss{background:#B3C2CE;color:var(--navy)}\n.dg-bar .sd{background:repeating-linear-gradient(135deg,#E6DCCE 0 4px,#F4EEE5 4px 8px);color:var(--ink-soft)}\n.dg-bar .sc{background:#BD9254}\n.dg-bar .so{background:#293B4C}\n.dg-calc-leg{display:flex;flex-wrap:wrap;gap:.4em 1.2em;margin:.7em 0 0;padding:0;list-style:none;font-size:.8em;color:var(--ink-soft)}\n.dg-calc-leg i{display:inline-block;width:.9em;height:.9em;border-radius:.2em;margin-right:.4em;vertical-align:-.1em}\n.dg-calc-gain{margin:1em 0 0;background:var(--navy);color:#fff;border-radius:.6em;padding:.8em 1.1em;display:flex;justify-content:space-between;align-items:center;gap:1em;flex-wrap:wrap}\n.dg-calc-gain b{font-family:var(--display);font-size:1.5em;color:var(--gold);font-weight:500}\n.dg-calc-cta{display:inline-flex;align-items:center;gap:.5em;margin-top:1em;background:var(--gold);color:#1E2C3A!important;text-decoration:none!important;font-weight:700;padding:.75em 1.25em;border-radius:.4em;font-size:.95em}\n.dg-calc-cta:hover{background:#C9A066}<\/p>\n<p>\/* ---------- small screens (web) ---------- *\/\n@media screen and (max-width:760px){\n  .dg.dg-map{grid-template-columns:1fr}\n  .dg.dg-chores{grid-template-columns:1fr 1fr}\n  .dg.dg-hub{grid-template-columns:1fr;gap:.8em}\n  .dg-hub-core{order:-1;margin:0 auto .4em;width:8.5em;height:8.5em}\n  .dg-hub-col--l .dg-hub-node,.dg-hub-col--r .dg-hub-node{margin:0;text-align:left}\n  .dg-hub-col--l .dg-hub-node::after,.dg-hub-col--r .dg-hub-node::before{display:none}\n  .dg.dg-flow{grid-template-columns:1fr}\n  .dg-flow-tools{grid-template-columns:1fr 1fr}\n  .dg-flow-arrow{width:1.5px;height:1.8em;justify-self:center;margin:.35em 0}\n  .dg-flow-arrow::after{right:auto;left:50%;top:auto;bottom:-1px;transform:translateX(-50%);border:.38em solid transparent;border-top-color:var(--gold);border-bottom:0}\n  .dg.dg-cycle{grid-template-columns:1fr 1fr;row-gap:1em;padding-bottom:0}\n  .dg-cycle::before,.dg-cycle::after,.dg-cycle .dg-ret{display:none}\n  .dg-thr-cols{grid-template-columns:1fr}\n  .dg-m .l{display:none}.dg-m .s{display:inline}\n  .dg-year{gap:2px}\n  .dg-year-leg{grid-template-columns:1fr}\n  .dg-fork-opts{grid-template-columns:1fr}\n  .dg-fork-split{display:none}\n  .dg-steps{grid-template-columns:1fr}\n  .dg-step:not(:last-child)::after{right:50%;top:auto;bottom:-.68em;transform:translateX(50%) rotate(135deg)}\n  .dg-nights{grid-template-columns:1fr}\n  .dg-nights .a{border-right:0;border-bottom:2px solid var(--gold)}\n  .dg-ticks{display:none}\n  .dg-mand-track{height:auto;display:flex;flex-direction:column;gap:.7em;margin:0 0 1em}\n  .dg-mand-line,.dg-mand-renew{display:none}\n  .dg-mk{position:relative;left:auto!important;transform:none;padding-left:1.6em;top:auto}\n  .dg-mk i{left:.5em;top:.65em}\n  .dg-mk .dg-ml{position:static;transform:none;text-align:left;white-space:normal}\n  .dg-mand-band::before,.dg-mand-band::after{display:none}\n  .dg-calc-in{grid-template-columns:1fr}\n  .dg-row{grid-template-columns:1fr auto;gap:.3em .8em}\n  .dg-row .dg-bar{grid-column:1\/-1;grid-row:2}\n  .dg-bar span:not(.so){color:transparent}\n}\n@media print{.dg.dg-calc{display:none!important}}<\/p>\n<p>\/* ---------- 25 items ---------- *\/\n.dg.dg-cnt{display:grid;grid-template-columns:auto 1fr;gap:1.2em;align-items:center}\n.dg-cnt-head{display:flex;flex-direction:column;align-items:flex-start}\n.dg-cnt-big{font-family:var(--display);font-size:3.2em;line-height:.95;color:var(--gold-dk)}\n.dg-cnt-cap{font-size:.8em;color:var(--ink-soft);max-width:9.5em;line-height:1.3;margin-top:.2em}\n.dg-cnt-bar{display:flex;gap:3px;border-radius:.45em;overflow:hidden}\n.dg-cnt-s{background:var(--navy);color:#fff;padding:.55em .8em;display:flex;flex-direction:column;min-width:0}\n.dg-cnt-s:nth-child(2){background:#4A6076}.dg-cnt-s:nth-child(3){background:#7A94A8}.dg-cnt-s:nth-child(4){background:var(--gold)}\n.dg-cnt-n{font-family:var(--display);font-size:1.6em;line-height:1}\n.dg-cnt-l{font-size:.78em;opacity:.92;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}<\/p>\n<p>\/* ---------- 8 x 0 EUR ---------- *\/\n.dg-zero-row{display:grid;grid-template-columns:1fr auto 10em;gap:1em;align-items:center}\n.dg-zero-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:.4em}\n.dg-z{border:1px solid var(--line);border-radius:.45em;padding:.5em .6em;background:#fff;display:flex;flex-direction:column;gap:.1em}\n.dg-z-v{font-family:var(--display);font-size:1.2em;color:var(--green);line-height:1}\n.dg-z-l{font-size:.8em;color:var(--ink);line-height:1.25}\n.dg-z-l small{display:block;color:var(--ink-soft);font-size:.9em}\n.dg-zero-eq{font-family:var(--display);font-size:2.4em;color:var(--gold)}\n.dg-zero-out{background:var(--navy);color:#C6CFD6;border-radius:.6em;padding:.9em .8em;text-align:center;font-size:.86em}\n.dg-zero-big{display:block;font-family:var(--display);font-size:2.8em;color:var(--gold);line-height:1;margin-bottom:.15em}<\/p>\n<p>\/* ---------- commission basis ---------- *\/\n.dg-basis-br{width:62%;border:1.5px solid var(--gold);border-bottom:0;height:.6em;border-radius:.4em .4em 0 0;position:relative;margin-top:1.6em}\n.dg-basis-br span{position:absolute;left:50%;top:-1.75em;transform:translateX(-50%);white-space:nowrap;background:var(--gold);color:#fff;font-weight:700;font-size:.84em;padding:.15em .75em;border-radius:1em}\n.dg-basis-bar{display:grid;grid-template-columns:62fr 19fr 19fr;gap:3px;margin-top:.25em}\n.dg-basis-bar > div{padding:.45em .8em;border-radius:.4em}\n.dg-basis-bar .a{background:var(--navy)}\n.dg-basis-bar .a .dg-k{color:#fff}.dg-basis-bar .a .dg-v{color:#C6CFD6}\n.dg-basis-bar .b{background:repeating-linear-gradient(135deg,#EFE8DC 0 5px,#F8F4EE 5px 10px);border:1px solid var(--line)}\n.dg-basis-out{margin-left:calc(62% + 3px);border:1.5px solid var(--c3);border-top:0;height:.7em;border-radius:0 0 .4em .4em}\n.dg .dg-basis-cap{margin:.35em 0 0 calc(62% + 3px);text-align:center;font-size:.8em;color:var(--slate);line-height:1.3}\n.dg-basis-cap em{color:var(--ink-soft)}<\/p>\n<p>\/* ---------- money flow ---------- *\/\n.dg-money-row{display:grid;grid-template-columns:repeat(5,1fr);gap:1.3em}\n.dg-mn{position:relative;border:1px solid var(--line);border-radius:.55em;padding:.65em .75em;background:#fff}\n.dg-mn:not(:last-child)::after{content:\"\";position:absolute;right:-.95em;top:50%;width:.55em;height:.55em;border-top:1.5px solid var(--gold);border-right:1.5px solid var(--gold);transform:translateY(-50%) rotate(45deg)}\n.dg-mn--cc{background:var(--gold-pale);border-color:var(--gold-line)}\n.dg-mn--you{background:var(--navy);border-color:var(--navy)}\n.dg-mn--you .dg-k{color:#fff}.dg-mn--you .dg-v{color:#C6CFD6}<\/p>\n<p>\/* ---------- eligibility gate ---------- *\/\n.dg.dg-gate{border:1px solid var(--line);border-radius:.6em;padding:1em 1.1em;background:#fff}\n.dg-gate-row{display:grid;grid-template-columns:1fr 2.4em 1fr;align-items:center}\n.dg-gate-q{background:var(--navy);border-radius:.55em;padding:.75em .9em}\n.dg-gate-q .dg-k{color:#fff}.dg-gate-q .dg-v{color:#C6CFD6}\n.dg-gate-arms{height:5.2em;position:relative}\n.dg-gate-arms::before{content:\"\";position:absolute;left:0;right:0;top:25%;bottom:25%;border:1.5px solid var(--gold);border-right:0;border-radius:.5em 0 0 .5em;left:45%}\n.dg-gate-arms::after{content:\"\";position:absolute;left:0;width:45%;top:50%;height:1.5px;background:var(--gold)}\n.dg-gate-out{display:flex;flex-direction:column;gap:.6em}\n.dg-gate-out > div{border-radius:.5em;padding:.55em .8em;border:1px solid var(--line)}\n.dg-gate-out .y{background:var(--green-pale);border-color:#CFE0D2}.dg-gate-out .y .dg-k{color:var(--green)}\n.dg-gate-out .n{background:var(--red-pale);border-color:#F2D9D3}.dg-gate-out .n .dg-k{color:var(--red)}<\/p>\n<p>\/* ---------- stat tiles ---------- *\/\n.dg.dg-tiles{display:grid;gap:.7em;margin-top:1.2em}\n.dg-tiles--2{grid-template-columns:1fr 1fr}.dg-tiles--3{grid-template-columns:repeat(3,1fr)}.dg-tiles--4{grid-template-columns:repeat(4,1fr)}\n.dg-tile{border:1px solid var(--gold-line);background:var(--gold-pale);border-radius:.55em;padding:.85em 1em}\n.dg-tile-n{display:block;font-family:var(--display);font-size:2em;color:var(--navy);line-height:1.05}\n.dg-tile-n s{color:var(--slate-lt);text-decoration-color:var(--red);text-decoration-thickness:2px}\n.dg-tile-l{display:block;font-size:.84em;color:var(--ink-soft);margin-top:.3em;line-height:1.35}<\/p>\n<p>@media screen and (max-width:760px){\n  .dg.dg-cnt{grid-template-columns:1fr}\n  .dg-cnt-bar{flex-wrap:wrap}.dg-cnt-s{flex:1 1 45%!important}\n  .dg-zero-row{grid-template-columns:1fr}.dg-zero-grid{grid-template-columns:1fr 1fr}.dg-zero-eq{text-align:center;line-height:1}\n  .dg-basis-br,.dg-basis-out{display:none}\n  .dg .dg-basis-cap{margin-left:0;text-align:left}\n  .dg-basis-bar{grid-template-columns:1fr}\n  .dg-money-row{grid-template-columns:1fr;gap:1.4em}\n  .dg-mn:not(:last-child)::after{right:auto;left:50%;top:auto;bottom:-1em;transform:translateX(-50%) rotate(135deg)}\n  .dg-gate-row{grid-template-columns:1fr;gap:.8em}.dg-gate-arms{display:none}\n  .dg-tiles--3,.dg-tiles--4{grid-template-columns:1fr 1fr}\n}<\/p>\n<p>.ccguide{--dg-fs:15px}\n.ccguide .dg p{margin:0}\n.ccguide .dg .dg-t{margin:0 0 .15em}\n.ccguide .dg .dg-s{margin:0 0 .9em}\n.ccguide .dg .dg-note{margin:.7em 0 0}\n.ccguide .dg .dg-basis-cap{margin:.35em 0 0 calc(62% + 3px)}\n.ccguide .dg-map .dg-leg li{color:#DCE3E8}\n.ccguide .gwhy a{color:#D9C29B}\n.ccguide .gwhy a:hover{color:#fff}\n\/* hero with the service-area map *\/\n.ccguide .ghero-grid{display:grid;grid-template-columns:1.1fr .9fr;gap:2.4rem;align-items:center;margin-bottom:.4rem}\n.ccguide .ghero .dg.dg-map--hero{--dg-fs:14px}\n.ccguide .ghero .dg-map svg{max-width:440px;margin:0 auto}\n@media screen and (max-width:860px){.ccguide .ghero-grid{grid-template-columns:1fr;gap:1.4rem}.ccguide .ghero .dg-map svg{max-width:360px}}<\/p>\n<p>\/* hover: every card-like block lifts *\/\n.ccguide .card,.ccguide .dg-tool,.ccguide .dg-z,.ccguide .dg-hub-node,.ccguide .dg-step,.ccguide .dg-tile,.ccguide .dg-mn,.ccguide .dg-fork-opt,.ccguide .dg-cyc-dot,.ccguide .gtoc a{transition:transform .25s ease,box-shadow .25s ease,border-color .25s ease,background-color .25s ease}\n@media (hover:hover){\n .ccguide .card:hover,.ccguide .dg-tool:hover,.ccguide .dg-z:hover,.ccguide .dg-hub-node:hover,.ccguide .dg-step:hover,.ccguide .dg-tile:hover,.ccguide .dg-mn:hover,.ccguide .dg-fork-opt:hover{transform:translateY(-3px);box-shadow:0 10px 24px -14px rgba(30,44,58,.45)}\n .ccguide .dg-hub-node:hover{border-color:var(--gold)}\n .ccguide .dg-cyc:hover .dg-cyc-dot{transform:scale(1.12)}\n .ccguide .stack span:hover,.ccguide .dg-bar span:hover{filter:brightness(1.12)}\n .ccguide .donut svg circle[data-tip]:hover{stroke-width:19}\n .ccguide .bars .tr:hover .fl{filter:brightness(1.15)}\n}\n.ccguide .donut svg circle{transition:stroke-dasharray 1.3s cubic-bezier(.2,.7,.2,1),stroke-width .2s}<\/p>\n<p>\/* motion \u2014 only once the script has confirmed it may animate *\/\n.cc-anim .stack span,.cc-anim .bars .fl,.cc-anim .dg-cnt-s{transform:scaleX(0);transform-origin:left center;transition:transform 1s cubic-bezier(.2,.7,.2,1)}\n.cc-anim .is-in .stack span,.cc-anim .stack.is-in span,.cc-anim .bars.is-in .fl,.cc-anim .dg-cnt.is-in .dg-cnt-s{transform:none}\n.cc-anim .stack span:nth-child(2),.cc-anim .dg-cnt-s:nth-child(2){transition-delay:.12s}\n.cc-anim .stack span:nth-child(3),.cc-anim .dg-cnt-s:nth-child(3){transition-delay:.24s}\n.cc-anim .dg-cnt-s:nth-child(4){transition-delay:.36s}\n.cc-anim .bars .tr:nth-of-type(2) .fl{transition-delay:.2s}\n.cc-anim .dg-draw{transition:stroke-dashoffset 2.2s cubic-bezier(.45,.05,.3,1)}\n.cc-anim .dg-map .m-c,.cc-anim .dg-map .m-o,.cc-anim .dg-map .m-oh{transform-box:fill-box;transform-origin:center;transform:scale(0);transition:transform .45s cubic-bezier(.3,1.6,.5,1)}\n.cc-anim .dg-map.is-in .m-c,.cc-anim .dg-map.is-in .m-o,.cc-anim .dg-map.is-in .m-oh{transform:none}\n.cc-anim .dg-map.is-in circle:nth-of-type(2n){transition-delay:.5s}.cc-anim .dg-map.is-in circle:nth-of-type(3n){transition-delay:.9s}.cc-anim .dg-map.is-in circle:nth-of-type(5n){transition-delay:1.3s}\n.cc-anim .dg-map.is-in .m-oh{animation:ccpulse 2.8s ease-in-out 2.2s infinite}\n@keyframes ccpulse{0%,100%{transform:scale(1);opacity:1}50%{transform:scale(1.45);opacity:.35}}\n.cc-anim .tl .tl__line,.cc-anim .dg-cycle::before,.cc-anim .dg-mand-line,.cc-anim .dtl__ax{transform:scaleX(0);transform-origin:left;transition:transform 1.2s cubic-bezier(.2,.7,.2,1)}\n.cc-anim .tl.is-in .tl__line,.cc-anim .dg-cycle.is-in::before,.cc-anim .dg-mand.is-in .dg-mand-line,.cc-anim .dtl.is-in .dtl__ax{transform:none}\n.cc-anim .dg-mand-renew{clip-path:inset(0 100% 0 0);transition:clip-path .9s ease 1.1s}\n.cc-anim .dg-mand.is-in .dg-mand-renew{clip-path:inset(0 0 0 0)}\n\/* staggered rise: graphics and tiles (text stays readable, it only moves) *\/\n.cc-anim .dg-steps > *,.cc-anim .dg-money-row > *,.cc-anim .dg-zero-grid > *,.cc-anim .dg-year > *,.cc-anim .dg-hub-node,.cc-anim .dg-tiles > *,.cc-anim .dg-flow-tools > *,.cc-anim .dg-chore,.cc-anim .wf__r,.cc-anim .dg-fork-opt,.cc-anim .dg-cyc,.cc-anim .tl__i,.cc-anim .dtl__p{opacity:.001;transform:translateY(14px);transition:opacity .6s ease,transform .6s cubic-bezier(.2,.7,.2,1)}\n.cc-anim .is-in > *,.cc-anim .is-in .dg-zero-grid > *,.cc-anim .is-in .dg-steps > *,.cc-anim .is-in .dg-money-row > *,.cc-anim .is-in .dg-tiles > *,.cc-anim .is-in .dg-hub-node,.cc-anim .is-in .dg-chore,.cc-anim .is-in .wf__r,.cc-anim .is-in .dg-fork-opt,.cc-anim .is-in .dg-cyc,.cc-anim .is-in .tl__i,.cc-anim .is-in .dtl__p,.cc-anim .is-in .dg-year > *,.cc-anim .is-in .dg-flow-tools > *{opacity:1;transform:none}\n.cc-anim .is-in > *:nth-child(2),.cc-anim .is-in .dg-hub-node:nth-child(2),.cc-anim .is-in .wf__r:nth-child(2),.cc-anim .is-in .dg-chore:nth-child(2),.cc-anim .is-in .dg-cyc:nth-child(2),.cc-anim .is-in .tl__i:nth-child(2),.cc-anim .is-in .dtl__p:nth-child(3){transition-delay:.08s}\n.cc-anim .is-in > *:nth-child(3),.cc-anim .is-in .dg-hub-node:nth-child(3),.cc-anim .is-in .wf__r:nth-child(3),.cc-anim .is-in .dg-chore:nth-child(3),.cc-anim .is-in .dg-cyc:nth-child(3),.cc-anim .is-in .tl__i:nth-child(3),.cc-anim .is-in .dtl__p:nth-child(4){transition-delay:.16s}\n.cc-anim .is-in > *:nth-child(4),.cc-anim .is-in .wf__r:nth-child(4),.cc-anim .is-in .dg-chore:nth-child(4),.cc-anim .is-in .dg-cyc:nth-child(4),.cc-anim .is-in .tl__i:nth-child(4),.cc-anim .is-in .dtl__p:nth-child(5){transition-delay:.24s}\n.cc-anim .is-in > *:nth-child(5),.cc-anim .is-in .wf__r:nth-child(5),.cc-anim .is-in .dg-chore:nth-child(5){transition-delay:.32s}\n.cc-anim .is-in > *:nth-child(n+6),.cc-anim .is-in .dg-chore:nth-child(n+6){transition-delay:.4s}\n.cc-anim .dg-hub-core{transform:scale(.6);transition:transform .8s cubic-bezier(.3,1.5,.5,1)}\n.cc-anim .dg-hub.is-in .dg-hub-core{transform:none}\n.cc-anim .dg-thr-pin{transform:translate(-50%,-.8em);opacity:.001;transition:all .6s cubic-bezier(.3,1.5,.5,1) .3s}\n.cc-anim .dg-thr.is-in .dg-thr-pin{transform:translateX(-50%);opacity:1}\n.cc-anim .dg-chore .dg-cl{text-decoration-color:transparent;transition:text-decoration-color .5s ease .5s}\n.cc-anim .dg-chores.is-in .dg-cl{text-decoration-color:rgba(189,146,84,.75)}\n.cc-anim .dg-basis-br{clip-path:inset(0 100% 0 0);transition:clip-path .9s ease .2s}\n.cc-anim .dg-basis.is-in .dg-basis-br{clip-path:inset(-3em 0 0 0)}<\/p>\n<p>\/* tooltip, progress bar, back-to-contents *\/\n.cc-tip{position:fixed;z-index:99999;pointer-events:none;background:#1E2C3A;color:#fff;font:500 13px\/1.35 Poppins,system-ui,sans-serif;padding:7px 11px;border-radius:6px;box-shadow:0 8px 22px -10px rgba(0,0,0,.5);max-width:300px}\n.cc-tip[hidden]{display:none}\n.cc-prog{position:fixed;left:0;right:0;top:0;height:3px;z-index:99998;opacity:0;transition:opacity .3s;pointer-events:none}\n.cc-prog.on{opacity:1}\n.cc-prog span{display:block;height:100%;background:linear-gradient(90deg,#BD9254,#D9C29B);transform:scaleX(0);transform-origin:left}\n.cc-fab{position:fixed;right:22px;bottom:22px;z-index:9990;display:flex;align-items:center;gap:8px;background:#293B4C;color:#fff!important;text-decoration:none!important;font:600 13px\/1 Poppins,system-ui,sans-serif;padding:11px 15px 11px 13px;border-radius:40px;box-shadow:0 10px 28px -12px rgba(0,0,0,.55);opacity:0;transform:translateY(14px);pointer-events:none;transition:opacity .3s,transform .3s}\n.cc-fab.on{opacity:1;transform:none;pointer-events:auto}\n.cc-fab:hover{background:#1E2C3A}\n.cc-fab-i{width:9px;height:9px;border-left:2px solid #BD9254;border-top:2px solid #BD9254;transform:rotate(45deg) translate(2px,2px)}\n.cc-fab-n{font-family:Lora,Georgia,serif;font-weight:500;color:#D9C29B;font-size:14px;min-width:1.2em}\n.cc-fab-n:empty{display:none}\n@media screen and (max-width:600px){.cc-fab{right:14px;bottom:14px}.cc-fab-t{display:none}}\n\/* --- download \/ print actions --- *\/\n.ccguide .gactions{margin:0 0 1.8rem}\n.ccguide .gact-k{font-size:.74rem;letter-spacing:.14em;text-transform:uppercase;color:#D9C29B;font-weight:600;margin:0 0 .7rem}\n.ccguide .gact-row{display:flex;flex-wrap:wrap;gap:.8rem}\n.ccguide .gact{display:inline-flex;align-items:center;gap:.8rem;padding:.9rem 1.35rem .9rem 1.1rem;border-radius:999px;text-decoration:none!important;font-family:var(--ui);font-size:1rem;line-height:1.2;cursor:pointer;text-align:left;transition:transform .25s cubic-bezier(.22,.61,.36,1),box-shadow .25s,background-color .2s,color .2s,border-color .2s;margin:0}\n.ccguide .gact svg{width:1.45rem;height:1.45rem;flex:none}\n.ccguide .gact-t{display:block;font-weight:600}\n.ccguide .gact-s{display:block;font-size:.76rem;font-weight:400;opacity:.85;margin-top:.15rem}\n.ccguide .gact--pdf{background:var(--gold);color:#1E2C3A!important;border:1.5px solid var(--gold)}\n.ccguide 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1088 1119 191 44 493 48 680 9z M58282 2708 l3 -1873 208 -3 207 -2 0 735 0 735 418 0 c229 0 458 5 507 10 672 76 1111 690 981 1370 -72 380 -367 718 -729 838 -182 61 -204 62 -933 62 l-664 0 2 -1872z m1273 1482 c307 -36 552 -249 632 -550 28 -104 23 -321 -8 -425 -62 -202 -233 -395 -418 -470 -123 -50 -178 -55 -636 -55 l-425 0 0 748 c0 412 3 752 7 755 10 11 750 8 848 -3z M61702 2708 l3 -1873 1078 -3 1077 -2 0 195 0 195 -870 0 -870 0 0 700 0 700 800 0 800 0 0 195 0 195 -800 0 -800 0 2 593 3 592 848 3 847 2 0 190 0 190 -1060 0 -1060 0 2 -1872z M64990 2705 l0 -1875 210 0 210 0 0 745 0 745 427 -2 427 -3 421 -740 421 -740 237 -3 c130 -1 237 1 237 5 0 5 -202 357 -449 783 l-448 775 85 43 c489 247 730 787 592 1327 -104 407 -487 748 -903 804 -49 7 -337 11 -773 11 l-694 0 0 -1875z m1353 1485 c302 -35 530 -236 613 -540 24 -88 24 -288 0 -385 -51 -211 -207 -400 -401 -490 -134 -62 -164 -65 -679 -65 l-466 0 0 738 c0 406 3 742 7 745 10 11 829 8 926 -3z M68130 4390 l0 -190 510 0 510 0 0 -1685 0 -1685 210 0 210 0 0 1685 0 1685 510 0 510 0 0 190 0 190 -1230 0 -1230 0 0 -190z M71622 2708 l3 -1873 208 -3 207 -2 0 1875 0 1875 -210 0 -210 0 2 -1872z M73410 2705 l0 -1875 1075 0 1075 0 0 195 0 195 -865 0 -865 0 0 700 0 700 795 0 795 0 0 195 0 195 -795 0 -795 0 0 595 0 595 850 0 850 0 0 190 0 190 -1060 0 -1060 0 0 -1875z M77453 4569 c-552 -84 -875 -436 -850 -927 20 -405 216 -619 897 -977 598 -315 768 -470 815 -739 38 -222 -7 -370 -157 -511 -221 -209 -645 -267 -1025 -140 -224 75 -407 195 -600 394 l-83 85 0 -246 0 -246 58 -52 c270 -243 641 -373 1062 -373 385 -1 663 99 883 317 202 200 272 368 272 646 -1 327 -93 530 -344 760 -178 163 -300 243 -656 428 -542 281 -679 401 -716 629 -44 267 116 484 416 564 112 30 356 33 465 5 165 -42 325 -129 455 -248 l65 -60 -2 233 -3 233 -85 58 c-182 124 -343 169 -615 174 -104 1 -218 -2 -252 -7z\"\/><\/g><\/svg><span class=\"gbt\">Short-term rental management &middot; Mont-Blanc valley<\/span><\/div>\n<h1 class=\"gh1\">What we do, what it costs, and what you receive<\/h1>\n<div class=\"ghero-grid\">\n<div>\n<p class=\"gintro\">The team that looks after your property, the tools we pay for on your behalf, everything we do at no charge, what the 19&nbsp;% commission covers, and what is billed separately \u2014 with the prices, in pictures.<\/p>\n<div class=\"gwhy\"><strong>Every price in this guide includes VAT<\/strong><\/p>\n<p>French VAT at 20&nbsp;% is already included in each amount shown. Nothing is added on top. Every rate quoted here also appears in our <a href=\"\/en\/prices\/\">price list<\/a> and in your management mandate, and on your monthly statement.<\/p>\n<\/div>\n<div class=\"gactions gactions--hero\">\n<p class=\"gact-k\">Online guide, always up to date &middot; also as a PDF<\/p>\n<div class=\"gact-row\"><a class=\"gact gact--pdf\" href=\"https:\/\/careconcierge.fr\/?cc_guide=en\" download><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3v12m0 0l-5-5m5 5l5-5M4 19h16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><span><span class=\"gact-t\">Download the PDF version<\/span><span class=\"gact-s\">23 pages &middot; September 2026 edition<\/span><\/span><\/a><button type=\"button\" class=\"gact gact--print\" onclick=\"window.print()\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M7 8V3h10v5M7 17H4v-7h16v7h-3M7 14h10v7H7z\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linejoin=\"round\"\/><\/svg><span><span class=\"gact-t\">Print this guide<\/span><span class=\"gact-s\">or save it as a PDF from your browser<\/span><\/span><\/button><\/div>\n<\/div>\n<\/div>\n<figure class=\"dg dg-map dg-map--hero\"><svg viewBox=\"0 0 480 390\" role=\"img\" aria-labelledby=\"ccmap-en-hero-t\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><title id=\"ccmap-en-hero-t\">Diagram of the area we cover: Vallorcine, Argenti\u00e8re, Chamonix-Mont-Blanc, Les Houches (office), Servoz, Passy, Sallanches (office), Saint-Gervais-les-Bains, Combloux and Meg\u00e8ve.<\/title><g aria-hidden=\"true\"><path class=\"m-mb\" d=\"M292 270 L334 206 L376 270 Z\"\/><path d=\"M322 224 L334 206 L346 224 L339 219 L334 225 L328 219 Z\" fill=\"rgba(255,255,255,.55)\"\/><text class=\"m-mbl\" x=\"334\" y=\"288\" text-anchor=\"middle\">Mont Blanc<\/text><\/g><g aria-hidden=\"true\"><path class=\"m-line dg-draw\" d=\"M420 38 L372 88 L318 140 L256 192 L205 226 L140 248 L70 262\"\/><path class=\"m-line dg-draw\" d=\"M174 236 L196 318\"\/><path class=\"m-line dg-draw\" d=\"M70 262 L84 322 L136 360\"\/><\/g><g aria-hidden=\"true\"><circle class=\"m-c\" cx=\"420\" cy=\"38\" r=\"6.5\"\/><text class=\"m-l\" x=\"406\" y=\"42\" text-anchor=\"end\">Vallorcine<\/text><circle class=\"m-c\" cx=\"372\" cy=\"88\" r=\"6.5\"\/><text class=\"m-l\" x=\"386\" y=\"93\" text-anchor=\"start\">Argenti\u00e8re<\/text><circle class=\"m-c\" cx=\"318\" cy=\"140\" r=\"6.5\"\/><text class=\"m-l\" x=\"332\" y=\"145\" text-anchor=\"start\">Chamonix-Mont-Blanc<\/text><circle class=\"m-c\" cx=\"205\" cy=\"226\" r=\"6.5\"\/><text class=\"m-l\" x=\"218\" y=\"229\" text-anchor=\"start\">Servoz<\/text><circle class=\"m-c\" cx=\"140\" cy=\"248\" r=\"6.5\"\/><text class=\"m-l\" x=\"140\" y=\"234\" text-anchor=\"middle\">Passy<\/text><circle class=\"m-c\" cx=\"196\" cy=\"318\" r=\"6.5\"\/><text class=\"m-l\" x=\"210\" y=\"323\" text-anchor=\"start\">Saint-Gervais-les-Bains<\/text><circle class=\"m-c\" cx=\"84\" cy=\"322\" r=\"6.5\"\/><text class=\"m-l\" x=\"70\" y=\"327\" text-anchor=\"end\">Combloux<\/text><circle class=\"m-c\" cx=\"136\" cy=\"360\" r=\"6.5\"\/><text class=\"m-l\" x=\"150\" y=\"366\" text-anchor=\"start\">Meg\u00e8ve<\/text><circle class=\"m-oh\" cx=\"256\" cy=\"192\" r=\"15\"\/><circle class=\"m-o\" cx=\"256\" cy=\"192\" r=\"8.5\"\/><text class=\"m-lsub\" x=\"242\" y=\"158\" text-anchor=\"end\">OFFICE<\/text><text class=\"m-lo\" x=\"242\" y=\"174\" text-anchor=\"end\">Les Houches<\/text><circle class=\"m-oh\" cx=\"70\" cy=\"262\" r=\"15\"\/><circle class=\"m-o\" cx=\"70\" cy=\"262\" r=\"8.5\"\/><text class=\"m-lsub\" x=\"70\" y=\"222\" text-anchor=\"middle\">OFFICE<\/text><text class=\"m-lo\" x=\"70\" y=\"238\" text-anchor=\"middle\">Sallanches<\/text><\/g><\/svg><\/p>\n<ul class=\"dg-leg\">\n<li><span class=\"dg-sw dg-sw--o\"><\/span>Office, open seven days a week<\/li>\n<li><span class=\"dg-sw dg-sw--c\"><\/span>Commune where we manage properties<\/li>\n<\/ul><figcaption class=\"dg-note\">Diagram, not to scale.<\/figcaption><\/figure>\n<\/div>\n<div class=\"gstats\">\n<div><span class=\"gn\">19&nbsp;%<\/span><span class=\"gt\">Including VAT \u2014 one rate, whatever the channel and whatever the season<\/span><\/div>\n<div><span class=\"gn\">18<\/span><span class=\"gt\">People in the valley, including two maintenance staff on properties every day<\/span><\/div>\n<div><span class=\"gn\">&euro;0<\/span><span class=\"gt\">No subscription, no set-up fee, no listing fee<\/span><\/div>\n<div><span class=\"gn\">250+<\/span><span class=\"gt\">Properties managed, from our offices in Les Houches and Sallanches<\/span><\/div>\n<\/div>\n<p class=\"gcfoot\">Chamonix-Mont-Blanc &middot; Argenti\u00e8re &middot; Les Houches &middot; Servoz &middot; Vallorcine &middot; Passy &middot; Sallanches &middot; Combloux &middot; Saint-Gervais-les-Bains &middot; Meg\u00e8ve<\/p>\n<\/div>\n<\/div>\n<nav class=\"gtoc\" aria-label=\"Contents\">\n<h2 class=\"gtoc-h\">Contents<\/h2>\n<p class=\"gtoc-s\">This guide answers the questions owners ask us, in the order they come up. Go straight to what matters to you.<\/p>\n<div class=\"gtoc-cols\">\n<div class=\"gtoc-g\"><span class=\"gtoc-k\">Part 1 \u2014 What we do<\/span><\/p>\n<ul>\n<li><a href=\"#p03\"><span class=\"gtoc-n\">03<\/span>What we take off your hands<\/a><\/li>\n<li><a href=\"#p04\"><span class=\"gtoc-n\">04<\/span>The team that looks after your property<\/a><\/li>\n<li><a href=\"#p05\"><span class=\"gtoc-n\">05<\/span>The software we pay for on your behalf<\/a><\/li>\n<li><a href=\"#p06\"><span class=\"gtoc-n\">06<\/span>All of this is included in the fee<\/a><\/li>\n<li><a href=\"#p07\"><span class=\"gtoc-n\">07<\/span>What we do without charging you<\/a><\/li>\n<li><a href=\"#p08\"><span class=\"gtoc-n\">08<\/span>How it actually works, on the ground<\/a><\/li>\n<li><a href=\"#p09\"><span class=\"gtoc-n\">09<\/span>Filling your calendar all year round<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"gtoc-g\"><span class=\"gtoc-k\">Part 2 \u2014 What it costs<\/span><\/p>\n<ul>\n<li><a href=\"#p10\"><span class=\"gtoc-n\">10<\/span>One rule, and it fits in one sentence<\/a><\/li>\n<li><a href=\"#p11\"><span class=\"gtoc-n\">11<\/span>A \u20ac1,000 booking, from start to finish<\/a><\/li>\n<li><a href=\"#p12\"><span class=\"gtoc-n\">12<\/span>What really changes your income: the channel, not our fee<\/a><\/li>\n<li><a href=\"#p13\"><span class=\"gtoc-n\">13<\/span>What is billed separately, and at what price<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"gtoc-g\"><span class=\"gtoc-k\">Part 3 \u2014 Day to day<\/span><\/p>\n<ul>\n<li><a href=\"#p14\"><span class=\"gtoc-n\">14<\/span>When you use the property yourself<\/a><\/li>\n<li><a href=\"#p15\"><span class=\"gtoc-n\">15<\/span>Damage, security deposits and disputes<\/a><\/li>\n<li><a href=\"#p16\"><span class=\"gtoc-n\">16<\/span>Tourist tax and the guest card<\/a><\/li>\n<li><a href=\"#p17\"><span class=\"gtoc-n\">17<\/span>When you get paid, and how<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"gtoc-g\"><span class=\"gtoc-k\">Part 4 \u2014 The framework<\/span><\/p>\n<ul>\n<li><a href=\"#p18\"><span class=\"gtoc-n\">18<\/span>A licensed estate agency, not just a concierge service<\/a><\/li>\n<li><a href=\"#p19\"><span class=\"gtoc-n\">19<\/span>How it starts<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"gtoc-g\"><span class=\"gtoc-k\">Your questions<\/span><\/p>\n<ul>\n<li><a href=\"#p20\"><span class=\"gtoc-n\">20<\/span>The fee and what it covers<\/a><\/li>\n<li><a href=\"#p21\"><span class=\"gtoc-n\">21<\/span>Day to day, upkeep and guests<\/a><\/li>\n<li><a href=\"#p22\"><span class=\"gtoc-n\">22<\/span>Payments, your own stays and the mandate<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"gtoc-g\"><span class=\"gtoc-k\">In summary<\/span><\/p>\n<ul>\n<li><a href=\"#p23\"><span class=\"gtoc-n\">23<\/span>The seven things to remember<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/nav>\n<p class=\"gpart\">Part 1 \u2014 What we do<\/p>\n<section class=\"gsec\" id=\"p03\">\n<p class=\"eyebrow\">Section&nbsp;03<\/p>\n<h2>What we take off your hands<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">One point of contact, one single rate, and everything else on our side. Here are the four things we do in your place, from day one to the end of every month.<\/p>\n<div class=\"tl\">\n<div class=\"tl__line\"><\/div>\n<div class=\"tl__row\" style=\"grid-template-columns:repeat(4,1fr)\">\n<div class=\"tl__i\">\n<div class=\"tl__c\" style=\"background:var(--c1)\">1<\/div>\n<p><span class=\"tl__l\">Market<\/span><span class=\"tl__sl\">Get your property seen<\/span><\/div>\n<div class=\"tl__i\">\n<div class=\"tl__c\" style=\"background:var(--c2)\">2<\/div>\n<p><span class=\"tl__l\">Operate<\/span><span class=\"tl__sl\">Keep the stays running<\/span><\/div>\n<div class=\"tl__i\">\n<div class=\"tl__c\" style=\"background:var(--c3)\">3<\/div>\n<p><span class=\"tl__l\">Administer<\/span><span class=\"tl__sl\">Handle the formalities<\/span><\/div>\n<div class=\"tl__i\">\n<div class=\"tl__c\" style=\"background:var(--c4)\">4<\/div>\n<p><span class=\"tl__l\">Report<\/span><span class=\"tl__sl\">Show you what is happening<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"grid2\" style=\"margin-bottom:20px\">\n<div class=\"card\"><span class=\"num\">01 \u00b7 Market<\/span><\/p>\n<h3>Get your property seen<\/h3>\n<p style=\"margin:0;font-size:0.933rem\">Professional photography, listing copy, distribution across <strong>eleven channels<\/strong> and on our own direct booking site, and a price recalculated every day against real demand.<\/p>\n<\/div>\n<div class=\"card\"><span class=\"num\">02 \u00b7 Operate<\/span><\/p>\n<h3>Keep the stays running<\/h3>\n<p style=\"margin:0;font-size:0.933rem\">Guest replies seven days a week, arrivals and departures, cleaning by our in-house teams, hotel-quality linen replaced for every stay, an inspection after every departure, and <strong>two maintenance men out on properties every day<\/strong>.<\/p>\n<\/div><\/div>\n<div class=\"grid2\" style=\"margin-bottom:20px\">\n<div class=\"card\"><span class=\"num\">03 \u00b7 Administer<\/span><\/p>\n<h3>Handle the formalities<\/h3>\n<p style=\"margin:0;font-size:0.933rem\">Rent collected under a financial guarantee, tourist tax collected and declared to the town hall, the guest card issued to travellers, and claims and disputes handled with the platforms.<\/p>\n<\/div>\n<div class=\"card\"><span class=\"num\">04 \u00b7 Report<\/span><\/p>\n<h3>Show you what is happening<\/h3>\n<p style=\"margin:0;font-size:0.933rem\">An owner portal kept up to date at all times, a detailed management statement every month, and <strong>a named person you can call<\/strong> \u2014 not a call centre.<\/p>\n<\/div><\/div>\n<div class=\"callout\">\n<h3>What you no longer do yourself<\/h3>\n<div class=\"dg dg-chores\">\n<div class=\"dg-chore\"><span class=\"dg-x\" aria-hidden=\"true\"><\/span><span class=\"dg-cl\">Answering messages at 11\u00a0pm<\/span><\/div>\n<div class=\"dg-chore\"><span class=\"dg-x\" aria-hidden=\"true\"><\/span><span class=\"dg-cl\">Comparing your price with your neighbour&#8217;s every week<\/span><\/div>\n<div class=\"dg-chore\"><span class=\"dg-x\" aria-hidden=\"true\"><\/span><span class=\"dg-cl\">Finding a cleaner on a Saturday in February<\/span><\/div>\n<div class=\"dg-chore\"><span class=\"dg-x\" aria-hidden=\"true\"><\/span><span class=\"dg-cl\">Replacing bed linen<\/span><\/div>\n<div class=\"dg-chore\"><span class=\"dg-x\" aria-hidden=\"true\"><\/span><span class=\"dg-cl\">Chasing an Airbnb claim<\/span><\/div>\n<div class=\"dg-chore\"><span class=\"dg-x\" aria-hidden=\"true\"><\/span><span class=\"dg-cl\">Filing the tourist tax return<\/span><\/div>\n<div class=\"dg-chore\"><span class=\"dg-x\" aria-hidden=\"true\"><\/span><span class=\"dg-cl\">Letting the plumber in<\/span><\/div>\n<div class=\"dg-chore\"><span class=\"dg-x\" aria-hidden=\"true\"><\/span><span class=\"dg-cl\">Taking delivery of a parcel<\/span><\/div>\n<div class=\"dg-chore\"><span class=\"dg-x\" aria-hidden=\"true\"><\/span><span class=\"dg-cl\">Replying to the building manager<\/span><\/div>\n<\/div>\n<p style=\"margin:0\"><strong>All of that is included in the 19&nbsp;%, and none of it will ever appear on your statement.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"grid4\">\n<div class=\"card card--gold\" style=\"text-align:center\"><span class=\"statbig\" style=\"font-size:1.778rem\">1<\/span><\/p>\n<p style=\"margin:0;font-size:0.844rem\">named point of contact, not a call centre<\/p>\n<\/div>\n<div class=\"card card--gold\" style=\"text-align:center\"><span class=\"statbig\" style=\"font-size:1.778rem\">11<\/span><\/p>\n<p style=\"margin:0;font-size:0.844rem\">distribution channels, plus our own direct site<\/p>\n<\/div>\n<div class=\"card card--gold\" style=\"text-align:center\"><span class=\"statbig\" style=\"font-size:1.778rem\">7\/7<\/span><\/p>\n<p style=\"margin:0;font-size:0.844rem\">guest support, from enquiry to departure<\/p>\n<\/div>\n<div class=\"card card--gold\" style=\"text-align:center\"><span class=\"statbig\" style=\"font-size:1.778rem\">24 h<\/span><\/p>\n<p style=\"margin:0;font-size:0.844rem\">working hours to come back to you<\/p>\n<\/div><\/div>\n<\/section>\n<section class=\"gsec\" id=\"p04\">\n<p class=\"eyebrow\">Section&nbsp;04<\/p>\n<h2>The team that looks<br \/>after your property<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">There are <strong>18 of us<\/strong> in the Mont-Blanc valley. Not a platform with a support number: people who live here, who go into your property, and whom you can call.<\/p>\n<div class=\"dg dg-hub\">\n<div class=\"dg-hub-col dg-hub-col--l\">\n<div class=\"dg-hub-node\"><span class=\"dg-k\">An in-house cleaning team<\/span><span class=\"dg-v\">trained to our standards, familiar with your property<\/span><\/div>\n<div class=\"dg-hub-node\"><span class=\"dg-k\"><b>2<\/b> maintenance men<\/span><span class=\"dg-v\">out on properties every day<\/span><\/div>\n<div class=\"dg-hub-node\"><span class=\"dg-k\">A revenue manager<\/span><span class=\"dg-v\">formerly with PriceLabs<\/span><\/div>\n<\/div>\n<div class=\"dg-hub-core\"><span class=\"dg-hub-n\" data-count>18<\/span><span class=\"dg-hub-l\">people in the Mont-Blanc valley<\/span><\/div>\n<div class=\"dg-hub-col dg-hub-col--r\">\n<div class=\"dg-hub-node\"><span class=\"dg-k\">Guest relations<\/span><span class=\"dg-v\">seven days a week, from enquiry to departure<\/span><\/div>\n<div class=\"dg-hub-node\"><span class=\"dg-k\"><b>2<\/b> offices open all year<\/span><span class=\"dg-v\">Les Houches and Sallanches, seven days a week<\/span><\/div>\n<div class=\"dg-hub-node\"><span class=\"dg-k\"><b>1<\/b> named point of contact<\/span><span class=\"dg-v\">replies within 24 working hours<\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"tscroll\">\n<table>\n<thead>\n<tr>\n<th style=\"width:280px\">Who<\/th>\n<th>What it changes for your property<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>An in-house cleaning team<\/strong><\/td>\n<td>Our cleaners are our own, trained to our standards and familiar with your property. That is what makes it possible to hold both quality and timings in peak season, and to <strong>know exactly who went into your property and when<\/strong>.<\/td>\n<\/tr>\n<tr class=\"hi\">\n<td><strong>Two maintenance men<\/strong><br \/><span style=\"font-size:0.822rem;color:var(--ink-soft)\">Out on properties every day<\/span><\/td>\n<td>A seal, a light bulb, a piece of furniture to tighten, a shutter that sticks: dealt with the same day, <strong>with no labour charge<\/strong>. You pay only for parts.<\/td>\n<\/tr>\n<tr>\n<td><strong>A revenue manager<\/strong><\/td>\n<td>Software alone does not set a price. One of our team, <strong>formerly with PriceLabs<\/strong>, steers your rates and your occupancy week by week: he knows what the tool says, and more importantly when not to follow it.<\/td>\n<\/tr>\n<tr>\n<td><strong>Guest relations, seven days a week<\/strong><\/td>\n<td>From the first question before booking through to departure, with an emergency contact during stays. A well-looked-after guest leaves a better review, <strong>and a better review fills your calendar<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td><strong>Two offices open all year<\/strong><br \/><span style=\"font-size:0.822rem;color:var(--ink-soft)\">Les Houches and Sallanches<\/span><\/td>\n<td>Seven days a week, 9&nbsp;am to 5&nbsp;pm. We do not close in the shoulder season \u2014 that is precisely when the next season and the quieter months are prepared.<\/td>\n<\/tr>\n<tr>\n<td><strong>A named point of contact<\/strong><\/td>\n<td>You do not explain your file to someone new every time you call. One person follows your property, knows its history, and replies <strong>within 24 working hours<\/strong>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"callout callout--gold\">\n<p style=\"margin:0\">The difference comes down to one sentence: <strong>we do not subcontract the cleaning, the day-to-day maintenance or the guest relationship.<\/strong> It is heavier for us to carry, and it is the only way to answer for what happens in your property.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"gsec\" id=\"p05\">\n<p class=\"eyebrow\">Section&nbsp;05<\/p>\n<h2>The software we pay for<br \/>on your behalf<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">Running a property properly today takes four or five professional systems, each with its own monthly subscription, <strong>per property<\/strong>. We pay for them, you use them.<\/p>\n<div class=\"dg dg-flow\">\n<div class=\"dg-flow-tools\">\n<div class=\"dg-tool\"><span class=\"dg-k\">Avantio<\/span><span class=\"dg-v\">channels and portal<\/span><\/div>\n<div class=\"dg-tool\"><span class=\"dg-k\">PriceLabs<\/span><span class=\"dg-v\">pricing<\/span><\/div>\n<div class=\"dg-tool\"><span class=\"dg-k\">Breezeway<\/span><span class=\"dg-v\">operations<\/span><\/div>\n<div class=\"dg-tool\"><span class=\"dg-k\">Enso Connect<\/span><span class=\"dg-v\">digital guidebook<\/span><\/div>\n<div class=\"dg-tool\"><span class=\"dg-k\">Stripe<\/span><span class=\"dg-v\">payments and deposits<\/span><\/div>\n<\/div>\n<div class=\"dg-flow-arrow\" aria-hidden=\"true\"><\/div>\n<div class=\"dg-flow-out\"><span class=\"dg-zero\">\u20ac0<\/span><span class=\"dg-k\">Paid for by Care Concierge<\/span><span class=\"dg-v\">to you, and nothing on your statement<\/span><\/div>\n<\/div>\n<div class=\"tscroll\">\n<table>\n<thead>\n<tr>\n<th style=\"width:170px\">The tool<\/th>\n<th>What it does for your property<\/th>\n<th class=\"nc\" style=\"width:100px\">Cost to you<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Avantio<\/strong><br \/><span style=\"font-size:0.8rem;color:var(--ink-soft)\">Channel manager and owner portal<\/span><\/td>\n<td><strong>One listing, eleven channels, zero double bookings.<\/strong> Avantio synchronises your calendar, your rates and your listing in real time. It is also <em>your<\/em> owner portal: bookings, income, invoices, statements, and the ability to block your own dates without going through us.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><\/td>\n<\/tr>\n<tr class=\"hi\">\n<td><strong>PriceLabs<\/strong><br \/><span style=\"font-size:0.8rem;color:var(--ink-soft)\">Dynamic pricing<\/span><\/td>\n<td><strong>Your price recalculated every day, against your real competition.<\/strong> PriceLabs continuously compares your property with genuinely comparable homes in the area and adjusts the rate to demand, season and booking lead time. And the tool is steered by a former PriceLabs employee, on our team.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Breezeway<\/strong><br \/><span style=\"font-size:0.8rem;color:var(--ink-soft)\">Operations and maintenance<\/span><\/td>\n<td><strong>We know who went in, for how long, and what was reported.<\/strong> Every clean is logged: which person, at what time, and how long it took. The teams flag anything broken, worn or needing repair. We pass on what matters \u2014 the rest, we handle.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Enso Connect<\/strong><br \/><span style=\"font-size:0.8rem;color:var(--ink-soft)\">Digital guidebook<\/span><\/td>\n<td><strong>A professional guidebook, specific to your property.<\/strong> Arrival, access code, wi-fi, how the equipment works, house rules, local recommendations: all of it on the guest&#8217;s phone. That is what makes self check-in genuinely comfortable, and what brings the number of questions down.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Stripe<\/strong><br \/><span style=\"font-size:0.8rem;color:var(--ink-soft)\">Payments and security deposits<\/span><\/td>\n<td><strong>A card authorisation on every booking, whatever the channel<\/strong> \u2014 not only on those covered by a platform guarantee programme. Stripe also handles secure online payment for our direct bookings.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"callout callout--warn\">\n<p style=\"margin:0\">These subscriptions cost real money, every month, <strong>and per property<\/strong>. They are entirely at our expense, they appear nowhere on your management statement, and <strong>there is no cheaper &#8220;without the software&#8221; package<\/strong>: these tools are the difference between handling arrivals and increasing your income.<\/p>\n<\/p><\/div>\n<h3 style=\"margin-top:20px\">The one you actually use: your owner portal<\/h3>\n<p style=\"font-size:0.933rem\">Of the five tools above, only one is open to you at all times. You reach it whenever you want, <strong>without going through us<\/strong>.<\/p>\n<div class=\"grid4\">\n<div class=\"card card--w\">\n<h4>Your bookings<\/h4>\n<p style=\"margin:0;font-size:0.867rem\">Who is arriving, when, through which channel, and for how many nights.<\/p>\n<\/div>\n<div class=\"card card--w\">\n<h4>Your income<\/h4>\n<p style=\"margin:0;font-size:0.867rem\">Amounts collected, costs, fees and invoices, booking by booking.<\/p>\n<\/div>\n<div class=\"card card--w\">\n<h4>Your statement<\/h4>\n<p style=\"margin:0;font-size:0.867rem\">The detailed monthly document, viewable and downloadable at any time.<\/p>\n<\/div>\n<div class=\"card card--w\">\n<h4>Your calendar<\/h4>\n<p style=\"margin:0;font-size:0.867rem\"><strong>You block your own dates yourself<\/strong>, without telling us first.<\/p>\n<\/div><\/div>\n<\/section>\n<section class=\"gsec\" id=\"p06\">\n<p class=\"eyebrow\">Section&nbsp;06<\/p>\n<h2>All of this is included<br \/>in the fee<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">You receive no separate invoice for any of these. They cost real money, and Care&nbsp;Concierge carries all of it. What is billed separately is in <a href=\"#p13\">section&nbsp;13<\/a>, with the prices.<\/p>\n<div class=\"dg dg-cnt\">\n<div class=\"dg-cnt-head\"><span class=\"dg-cnt-big\" data-count>25<\/span><span class=\"dg-cnt-cap\">items, all included in the 19\u00a0% incl. VAT<\/span><\/div>\n<div class=\"dg-cnt-bar\">\n<div class=\"dg-cnt-s\" style=\"flex:6\"><span class=\"dg-cnt-n\">6<\/span><span class=\"dg-cnt-l\">Marketing<\/span><\/div>\n<div class=\"dg-cnt-s\" style=\"flex:7\"><span class=\"dg-cnt-n\">7<\/span><span class=\"dg-cnt-l\">Operations<\/span><\/div>\n<div class=\"dg-cnt-s\" style=\"flex:6\"><span class=\"dg-cnt-n\">6<\/span><span class=\"dg-cnt-l\">Tools and reporting<\/span><\/div>\n<div class=\"dg-cnt-s\" style=\"flex:6\"><span class=\"dg-cnt-n\">6<\/span><span class=\"dg-cnt-l\">Administration<\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"grid2\" style=\"gap:30px\">\n<div>\n<p class=\"num\">Marketing<\/p>\n<ul class=\"ticks\">\n<li><strong>10 to 20 professional photographs<\/strong> of your property, retaken after signature<\/li>\n<li>Listing copy, written and optimised<\/li>\n<li>Distribution across <strong>eleven channels<\/strong>: Airbnb, Booking.com, Vrbo, Abritel, HomeAway, Expedia, Homes&nbsp;&amp;&nbsp;Villas by Marriott Bonvoy, Google Vacations, HomeToGo, Holidu, HVN<\/li>\n<li>Your property on <strong>our own direct booking site<\/strong>, with secure online payment<\/li>\n<li>Dynamic pricing, steered daily by PriceLabs and by our revenue manager<\/li>\n<li>Digital marketing and growth of direct bookings<\/li>\n<\/ul>\n<p class=\"num\" style=\"margin-top:20px\">Operations<\/p>\n<ul class=\"ticks\">\n<li>Guest communication, from enquiry to departure, <strong>seven days a week<\/strong><\/li>\n<li>An emergency contact during stays<\/li>\n<li>An Enso Connect digital guidebook specific to your property, and self check-in<\/li>\n<li>Bed linen, towels, bath mats and tea towels <strong>supplied and replaced for every stay<\/strong><\/li>\n<li>Everyday consumables: washing-up liquid, sponge, dishwasher tablets, toilet paper, bin bags<\/li>\n<li>An inspection after every departure and immediate reporting of any damage<\/li>\n<li><strong>Small repairs with no labour charge<\/strong> and coordination of tradespeople<\/li>\n<\/ul><\/div>\n<div>\n<p class=\"num\">Tools &amp; reporting<\/p>\n<ul class=\"ticks\">\n<li>The Avantio owner portal \u2014 bookings, income, invoices, calendar and your own date blocking<\/li>\n<li>A central calendar synchronised across every platform<\/li>\n<li><strong>A detailed management statement every month<\/strong><\/li>\n<li>Job tracking through Breezeway: who went in, when, and what was reported<\/li>\n<li>A security deposit secured through Stripe on every booking<\/li>\n<li>No software subscription and no listing fee at your expense<\/li>\n<\/ul>\n<p class=\"num\" style=\"margin-top:20px\">Administration<\/p>\n<ul class=\"ticks\">\n<li>Rent collected on your behalf, <strong>under a financial guarantee<\/strong><\/li>\n<li>Tourist tax collected from guests<\/li>\n<li>The <strong>guest card<\/strong> issued to travellers, at no extra administrative cost<\/li>\n<li>Dealings with the platforms in the event of damage or a dispute<\/li>\n<li>Your deliveries received at our offices<\/li>\n<li>Replies to requests from the building manager<\/li>\n<\/ul>\n<div class=\"card card--navy\" style=\"margin-top:20px\">\n<h3>What there is not<\/h3>\n<p style=\"margin:0;font-size:0.889rem\">No monthly subscription. No set-up or listing fee. No administration fee. No photography fee. No channel manager fee and no software licence. No labour charged on small repairs. No mark-up on outside contractors&#8217; invoices. No change in the rate according to season or occupancy. <strong style=\"color:#fff\">And no minimum commitment period.<\/strong><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"gsec\" id=\"p07\">\n<p class=\"eyebrow\">Section&nbsp;07<\/p>\n<h2>What we do<br \/>without charging you<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">These are the services an owner discovers along the way. <strong>None of them will appear on your statement.<\/strong><\/p>\n<div class=\"hero\" style=\"padding:18px 25px\">\n      <span class=\"r\" style=\"font-size:2.444rem\">8 services<\/span><\/p>\n<p>Eight items that a pay-per-job model would send you one by one, line by line, on your monthly statement. Here, <strong>they are all at zero<\/strong> \u2014 and they stay there however often you need them.<\/p>\n<\/p><\/div>\n<div class=\"tscroll\">\n<table>\n<thead>\n<tr>\n<th style=\"width:220px\">Service<\/th>\n<th>What that means in practice<\/th>\n<th class=\"nc\" style=\"width:120px\">Cost to you<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>A professional photographer<\/strong><\/td>\n<td>Your photographs are taken by Zo\u00e9, a professional photographer. 10 to 20 shots, retaken after signature and updated as the property changes.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><\/td>\n<\/tr>\n<tr class=\"hi\">\n<td><strong>Small repairs<\/strong><\/td>\n<td>Our two maintenance men work with no labour charge. You pay only for parts.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><br \/><span style=\"font-size:0.756rem;color:var(--ink-soft)\">labour<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Your deliveries<\/strong><\/td>\n<td>We take in parcels and deliveries for the property at our offices, and bring them up to it.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>The building manager<\/strong><\/td>\n<td>We handle requests from the building manager where needed: building works, access, shared-area incidents.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Tradesmen&#8217;s appointments<\/strong><\/td>\n<td>We arrange the appointments and let them in. You do not need to be in the valley.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>The shoulder-season list<\/strong><\/td>\n<td>At the end of every season, the list of what needs replacing, refreshing or deep cleaning \u2014 built from what the teams reported all year.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Online campaigns<\/strong><\/td>\n<td>Google campaigns to go after monthly and shoulder-season stays, on the properties where it makes sense.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Platform claims<\/strong><\/td>\n<td>Claims, disputes, refunds, contested reviews: we write them and we chase them.<\/td>\n<td class=\"nc\"><span class=\"pill\">\u20ac0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"dg dg-zero\">\n<p class=\"dg-t\" style=\"font-size:1.12em\">Eight services, one line on your statement<\/p>\n<div class=\"dg-zero-row\">\n<div class=\"dg-zero-grid\">\n<div class=\"dg-z\"><span class=\"dg-z-v\">\u20ac0<\/span><span class=\"dg-z-l\">Photographer<\/span><\/div>\n<div class=\"dg-z\"><span class=\"dg-z-v\">\u20ac0<\/span><span class=\"dg-z-l\">Small repairs<small>labour<\/small><\/span><\/div>\n<div class=\"dg-z\"><span class=\"dg-z-v\">\u20ac0<\/span><span class=\"dg-z-l\">Deliveries<\/span><\/div>\n<div class=\"dg-z\"><span class=\"dg-z-v\">\u20ac0<\/span><span class=\"dg-z-l\">Building manager<\/span><\/div>\n<div class=\"dg-z\"><span class=\"dg-z-v\">\u20ac0<\/span><span class=\"dg-z-l\">Tradespeople visits<\/span><\/div>\n<div class=\"dg-z\"><span class=\"dg-z-v\">\u20ac0<\/span><span class=\"dg-z-l\">Shoulder-season list<\/span><\/div>\n<div class=\"dg-z\"><span class=\"dg-z-v\">\u20ac0<\/span><span class=\"dg-z-l\">Online campaigns<\/span><\/div>\n<div class=\"dg-z\"><span class=\"dg-z-v\">\u20ac0<\/span><span class=\"dg-z-l\">Dealing with platforms<\/span><\/div>\n<\/div>\n<div class=\"dg-zero-eq\" aria-hidden=\"true\">=<\/div>\n<div class=\"dg-zero-out\"><span class=\"dg-zero-big\">\u20ac0<\/span><span>on your statement<\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"callout callout--gold\">\n<h3>Why we do not charge for these job by job<\/h3>\n<p style=\"margin:0\">Because a single rate on the gross aligns our interests with yours: <strong>the only way for us to earn more is for you to earn more.<\/strong> A model that charges for every visit encourages more visits. Ours encourages filling your calendar and keeping your property in good order \u2014 and that is why we take no mark-up on outside contractors.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"gsec\" id=\"p08\">\n<p class=\"eyebrow\">Section&nbsp;08<\/p>\n<h2>How it actually works,<br \/>on the ground<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">Our cleaning teams are in-house, our linen stock is in the valley and our two offices are in Les Houches and Sallanches. Here is what really happens, stay after stay.<\/p>\n<div class=\"dg dg-cycle\">\n<div class=\"dg-cyc\"><span class=\"dg-cyc-dot\">1<\/span><span class=\"dg-k\">Arrival<\/span><span class=\"dg-v\">Self check-in and digital guidebook<\/span><\/div>\n<div class=\"dg-cyc\"><span class=\"dg-cyc-dot\">2<\/span><span class=\"dg-k\">During the stay<\/span><span class=\"dg-v\">A breakdown? Maintenance with no labour charge<\/span><\/div>\n<div class=\"dg-cyc\"><span class=\"dg-cyc-dot\">3<\/span><span class=\"dg-k\">After departure<\/span><span class=\"dg-v\">Visual inspection, issues logged in Breezeway<\/span><\/div>\n<div class=\"dg-cyc\"><span class=\"dg-cyc-dot\">4<\/span><span class=\"dg-k\">Between stays<\/span><span class=\"dg-v\">Cleaning by our teams, fresh linen<\/span><\/div>\n<p><span class=\"dg-ret\" aria-hidden=\"true\">Next stay<\/span><\/div>\n<div class=\"grid2\" style=\"margin-bottom:20px\">\n<div class=\"card card--w\">\n        <span class=\"num\">Arrival<\/span><\/p>\n<h3>Self check-in by default, in person on request<\/h3>\n<p style=\"margin:0;font-size:0.922rem\">We do not do a physical welcome as standard. Every property has a <strong>full digital guidebook<\/strong> and self check-in \u2014 key box or smart lock \u2014 so the guest can get in at any hour without depending on us. We do come out when a guest specifically asks, <strong>and that is not charged to you<\/strong>. For arrivals after 6&nbsp;pm the handover is done by phone, with a visit the following day if wanted. If there is no key box, we fit one: <strong>\u20ac30 including VAT, once<\/strong>.<\/p>\n<\/p><\/div>\n<div class=\"card card--w\">\n        <span class=\"num\">Between stays<\/span><\/p>\n<h3>Cleaning and linen<\/h3>\n<p style=\"margin:0;font-size:0.922rem\">The end-of-stay clean is carried out by our own teams and <strong>billed directly to the guest<\/strong>: it does not come out of your income. Every job is logged in Breezeway: we know which person went in and how long the clean took. Linen is included in the 19&nbsp;% \u2014 bed linen, towels, bath mats and tea towels, replaced for every stay, <strong>with no package fee and no per-item billing<\/strong>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"grid2\" style=\"margin-bottom:20px\">\n<div class=\"card card--w\">\n        <span class=\"num\">After departure<\/span><\/p>\n<h3>An inspection, and what it is not<\/h3>\n<p style=\"margin:0;font-size:0.922rem\">The team carries out a visual inspection after every departure and reports anything broken, missing or worn in the app. What matters is passed on to you; the rest feeds the shoulder-season list. What we do <strong>not<\/strong> do is a formal inventory after every booking: the pace of turnovers does not allow it, and we would rather tell you so. Valuables of your own should therefore not be left within reach of guests.<\/p>\n<\/p><\/div>\n<div class=\"card card--w\">\n        <span class=\"num\">A breakdown during a stay<\/span><\/p>\n<h3>Who comes out, and who pays what<\/h3>\n<p style=\"margin:0;font-size:0.922rem\">Our two maintenance men are out on properties every day. Their work is <strong>not charged to you as labour<\/strong>: you pay only for parts. When the job needs a trade \u2014 plumber, electrician, heating engineer, gardener \u2014 we arrange the visit, let them in, and pass on the invoice <strong>at cost, with no mark-up whatsoever<\/strong>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"dg dg-thr\">\n<p class=\"dg-t\" style=\"font-size:1.12em\">A repair to commission: who decides?<\/p>\n<div class=\"dg-thr-wrap\" aria-hidden=\"true\">\n<div class=\"dg-thr-scale\"><span class=\"a\"><\/span><span class=\"b\"><\/span><\/div>\n<p><span class=\"dg-thr-tick\"><\/span><span class=\"dg-thr-pin\">\u20ac200 incl. VAT<\/span><\/div>\n<div class=\"dg-thr-cols\">\n<div><span class=\"dg-k ka\">Up to \u20ac200 including VAT<\/span><\/p>\n<p class=\"dg-p\">We can <strong>act immediately<\/strong> and tell you straight afterwards. The property stays usable on a Sunday in February.<\/p>\n<\/div>\n<div><span class=\"dg-k kb\">Above \u20ac200 including VAT<\/span><\/p>\n<p class=\"dg-p\">We ask for <strong>your written approval<\/strong> before committing to the work. No surprises on your statement.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"gsec\" id=\"p09\">\n<p class=\"eyebrow\">Section&nbsp;09<\/p>\n<h2>Filling your calendar<br \/>all year round<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">Two weeks at Christmas and three in August \u2014 anyone can fill those. <strong>The difference is made in November, in April and in June.<\/strong><\/p>\n<div class=\"dg dg-yr\">\n<p class=\"dg-t\" style=\"font-size:1.12em\">Where a letting year is won<\/p>\n<div class=\"dg-year\">\n<div class=\"dg-m\"><span class=\"l\">Jan<\/span><span class=\"s\" aria-hidden=\"true\">J<\/span><\/div>\n<div class=\"dg-m\"><span class=\"l\">Feb<\/span><span class=\"s\" aria-hidden=\"true\">F<\/span><\/div>\n<div class=\"dg-m\"><span class=\"l\">Mar<\/span><span class=\"s\" aria-hidden=\"true\">M<\/span><\/div>\n<div class=\"dg-m dg-m--key\"><span class=\"l\">Apr<\/span><span class=\"s\" aria-hidden=\"true\">A<\/span><\/div>\n<div class=\"dg-m\"><span class=\"l\">May<\/span><span class=\"s\" aria-hidden=\"true\">M<\/span><\/div>\n<div class=\"dg-m dg-m--key\"><span class=\"l\">Jun<\/span><span class=\"s\" aria-hidden=\"true\">J<\/span><\/div>\n<div class=\"dg-m\"><span class=\"l\">Jul<\/span><span class=\"s\" aria-hidden=\"true\">J<\/span><\/div>\n<div class=\"dg-m dg-m--full\"><span class=\"l\">Aug<\/span><span class=\"s\" aria-hidden=\"true\">A<\/span><\/div>\n<div class=\"dg-m\"><span class=\"l\">Sep<\/span><span class=\"s\" aria-hidden=\"true\">S<\/span><\/div>\n<div class=\"dg-m\"><span class=\"l\">Oct<\/span><span class=\"s\" aria-hidden=\"true\">O<\/span><\/div>\n<div class=\"dg-m dg-m--key\"><span class=\"l\">Nov<\/span><span class=\"s\" aria-hidden=\"true\">N<\/span><\/div>\n<div class=\"dg-m dg-m--full\"><span class=\"l\">Dec<\/span><span class=\"s\" aria-hidden=\"true\">D<\/span><\/div>\n<\/div>\n<ul class=\"dg-year-leg\">\n<li><i class=\"f\"><\/i><span><strong>Christmas and August<\/strong> \u2014 two weeks at Christmas, three in August: anyone can fill those<\/span><\/li>\n<li><i class=\"k\"><\/i><span><strong>November, April and June<\/strong> \u2014 this is where the difference is made<\/span><\/li>\n<\/ul>\n<\/div>\n<div class=\"chart\">\n<p class=\"chart__t\">Eleven channels, not one<\/p>\n<p class=\"chart__s\">Actual split of the 1,020 bookings taken across the valley in August 2026<\/p>\n<div class=\"donutwrap\">\n<div class=\"donut\">\n          <svg viewBox=\"0 0 100 100\" aria-label=\"Split of bookings by channel\">\n            <circle cx=\"50\" cy=\"50\" r=\"38\" fill=\"none\" stroke=\"#F0F2F4\" stroke-width=\"16\"><\/circle>\n            <circle cx=\"50\" cy=\"50\" r=\"38\" fill=\"none\" stroke=\"#293B4C\" stroke-width=\"16\" stroke-dasharray=\"112.70 238.76\" stroke-dashoffset=\"0\"><\/circle>\n            <circle cx=\"50\" cy=\"50\" r=\"38\" fill=\"none\" stroke=\"#4A6076\" stroke-width=\"16\" stroke-dasharray=\"105.77 238.76\" stroke-dashoffset=\"-112.70\"><\/circle>\n            <circle cx=\"50\" cy=\"50\" r=\"38\" fill=\"none\" stroke=\"#7A94A8\" stroke-width=\"16\" stroke-dasharray=\"7.88 238.76\" stroke-dashoffset=\"-218.47\"><\/circle>\n            <circle cx=\"50\" cy=\"50\" r=\"38\" fill=\"none\" stroke=\"#BD9254\" stroke-width=\"16\" stroke-dasharray=\"4.54 238.76\" stroke-dashoffset=\"-226.35\"><\/circle>\n            <circle cx=\"50\" cy=\"50\" r=\"38\" fill=\"none\" stroke=\"#D9C29B\" stroke-width=\"16\" stroke-dasharray=\"7.88 238.76\" stroke-dashoffset=\"-230.89\"><\/circle>\n          <\/svg><\/p>\n<div class=\"donut__c\"><span class=\"donut__n\">1,020<\/span><span class=\"donut__l\">bookings<br \/>August 2026<\/span><\/div>\n<\/p><\/div>\n<div>\n<div class=\"tscroll\">\n<table style=\"margin:0;font-size:0.911rem\">\n<tbody>\n<tr>\n<td><span class=\"sw\" style=\"background:#293B4C\"><\/span><strong>Booking.com<\/strong><\/td>\n<td class=\"nc\"><strong>47.2&nbsp;%<\/strong><\/td>\n<\/tr>\n<tr>\n<td><span class=\"sw\" style=\"background:#4A6076\"><\/span><strong>Airbnb<\/strong><\/td>\n<td class=\"nc\"><strong>44.3&nbsp;%<\/strong><\/td>\n<\/tr>\n<tr>\n<td><span class=\"sw\" style=\"background:#7A94A8\"><\/span>Direct booking<\/td>\n<td class=\"nc\">3.3&nbsp;%<\/td>\n<\/tr>\n<tr>\n<td><span class=\"sw\" style=\"background:#BD9254\"><\/span>Vrbo and Abritel<\/td>\n<td class=\"nc\">1.9&nbsp;%<\/td>\n<\/tr>\n<tr style=\"border-bottom:0\">\n<td><span class=\"sw\" style=\"background:#D9C29B\"><\/span>HomeToGo, Holidu and others<\/td>\n<td class=\"nc\">3.3&nbsp;%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p style=\"margin:12.5px 0 0;font-size:0.889rem\">An owner acting alone usually lists on one platform, two at best. <strong>If Airbnb changes its algorithm or downgrades a listing, your calendar does not stop<\/strong> \u2014 and close to half your bookings come from elsewhere.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<p class=\"src\" style=\"margin-bottom:0\">Source: PriceLabs, August 2026.<\/p>\n<\/p><\/div>\n<div class=\"grid3\" style=\"margin-bottom:17.5px\">\n<div class=\"card\"><span class=\"num\">Online campaigns<\/span><\/p>\n<p style=\"margin:0;font-size:0.911rem\">On properties where it makes sense, we run Google campaigns aimed at finding <strong>monthly and shoulder-season stays<\/strong>. It depends on the property and the season, and there is no supplement. It is not right everywhere: <strong>we will tell you so plainly<\/strong> rather than bill you for a campaign that would achieve nothing.<\/p>\n<\/div>\n<div class=\"card\"><span class=\"num\">The quiet season, differently<\/span><\/p>\n<p style=\"margin:0;font-size:0.911rem\">We are open all year, which is rare in this valley. That has let us build relationships with <strong>companies housing their teams out of season<\/strong>. Those stays come from no platform at all: they come from the telephone and from relationships kept up over several years. They fill weeks that would otherwise stay empty.<\/p>\n<\/div><\/div>\n<div class=\"grid2\" style=\"margin-bottom:17.5px\">\n<div class=\"card\"><span class=\"num\">The price, every day<\/span><\/p>\n<p style=\"margin:0;font-size:0.911rem\">PriceLabs recalculates your rate daily against genuinely comparable properties, and our revenue manager \u2014 formerly with PriceLabs \u2014 makes the call. <strong>Dropping a price three weeks before a quiet date earns more than holding the rate and losing the night.<\/strong><\/p>\n<\/div>\n<div class=\"card card--navy\">\n<h3 style=\"font-size:1.067rem\">Direct bookings, which we push<\/h3>\n<p style=\"margin:0;font-size:0.911rem\">Every booking taken away from a platform earns you <strong style=\"color:#fff\">\u20ac95 to \u20ac111 more on a \u20ac1,000 booking<\/strong> \u2014 and our fee does not move by a cent. That is why we invest in our own booking engine, in search and in direct marketing: <strong style=\"color:#fff\">that gain goes entirely into your pocket.<\/strong> The arithmetic is in <a href=\"#p12\">section&nbsp;12<\/a>.<\/p>\n<\/div><\/div>\n<\/section>\n<p class=\"gpart\">Part 2 \u2014 What it costs<\/p>\n<section class=\"gsec\" id=\"p10\">\n<p class=\"eyebrow\">Section&nbsp;10<\/p>\n<h2>One rule,<br \/>and it fits in one sentence<\/h2>\n<hr class=\"rule\">\n<div class=\"hero\">\n      <span class=\"r\">19&nbsp;%<\/span><\/p>\n<p>Our fee is <strong>19&nbsp;% of the gross booking amount, VAT included<\/strong> \u2014 the accommodation price paid by the guest, <strong>before<\/strong> platform fees. Cleaning and tourist tax do not enter into that calculation.<\/p>\n<\/p><\/div>\n<div class=\"grid3\" style=\"margin-bottom:20px\">\n<div class=\"card\">\n<h4>VAT is already in it<\/h4>\n<p style=\"margin:0;font-size:0.911rem\">The 20&nbsp;% VAT is contained in that rate. <strong>You will never receive an invoice with VAT added on top.<\/strong><\/p>\n<\/div>\n<div class=\"card\">\n<h4>On the gross amount<\/h4>\n<p style=\"margin:0;font-size:0.911rem\">The calculation starts from the price the guest paid, <strong>not<\/strong> from what is left after the platform&#8217;s commission.<\/p>\n<\/div>\n<div class=\"card\">\n<h4>Cleaning excluded<\/h4>\n<p style=\"margin:0;font-size:0.911rem\">The end-of-stay clean is paid by the guest. It does not come out of your income and <strong>does not enter our fee<\/strong>.<\/p>\n<\/div><\/div>\n<div class=\"chart\">\n<p class=\"chart__t\">Where the \u20ac1,000 of a booking made on Airbnb goes<\/p>\n<p class=\"chart__s\">Split of the gross accommodation amount<\/p>\n<div class=\"stack\">\n        <span style=\"width:15%;background:#7A94A8\">15&nbsp;%<i>\u20ac150<\/i><\/span><br \/>\n        <span style=\"width:19%;background:#BD9254\">19&nbsp;%<i>\u20ac190<\/i><\/span><br \/>\n        <span style=\"width:66%;background:#293B4C\">66&nbsp;%<i>\u20ac660 to you<\/i><\/span>\n      <\/div>\n<div class=\"stackleg\">\n        <span><b style=\"background:#7A94A8\"><\/b>Platform commission<\/span><br \/>\n        <span><b style=\"background:#BD9254\"><\/b>Care Concierge, 19&nbsp;% incl. VAT<\/span><br \/>\n        <span><b style=\"background:#293B4C\"><\/b>What you receive<\/span>\n      <\/div>\n<\/p><\/div>\n<h3 style=\"margin-top:20px\">The three amounts people confuse most often<\/h3>\n<div class=\"grid3\" style=\"margin-bottom:17.5px\">\n<div class=\"card card--w\" style=\"text-align:center\"><span class=\"num\">The gross amount<\/span><span class=\"statbig\">\u20ac1,000<\/span><\/p>\n<p style=\"margin:0;font-size:0.867rem\">The price paid by the guest. <strong>This is the basis of our fee.<\/strong><\/p>\n<\/div>\n<div class=\"card card--w\" style=\"text-align:center\"><span class=\"num\">The amount paid to us<\/span><span class=\"statbig\">\u20ac850<\/span><\/p>\n<p style=\"margin:0;font-size:0.867rem\">After the platform&#8217;s commission. <strong>This is not the basis of the calculation.<\/strong><\/p>\n<\/div>\n<div class=\"card card--w\" style=\"text-align:center;border-color:var(--gold)\"><span class=\"num\">The net owner amount<\/span><span class=\"statbig\" style=\"color:var(--gold-dk)\">\u20ac660<\/span><\/p>\n<p style=\"margin:0;font-size:0.867rem\">What you receive, between the 15th and the 20th of the following month.<\/p>\n<\/div><\/div>\n<div class=\"dg dg-basis\">\n<p class=\"dg-t\" style=\"font-size:1.12em\">What the guest pays, and what our fee is calculated on<\/p>\n<div class=\"dg-basis-br\"><span>Basis of the 19\u00a0%: \u20ac190<\/span><\/div>\n<div class=\"dg-basis-bar\">\n<div class=\"a\"><span class=\"dg-k\">Accommodation<\/span><span class=\"dg-v\">\u20ac1,000 in the example<\/span><\/div>\n<div class=\"b\"><span class=\"dg-k\">Cleaning<\/span><span class=\"dg-v\">depends on the property<\/span><\/div>\n<div class=\"b\"><span class=\"dg-k\">Tourist tax<\/span><span class=\"dg-v\">commune&#8217;s scale<\/span><\/div>\n<\/div>\n<div class=\"dg-basis-out\"><\/div>\n<p class=\"dg-basis-cap\">Paid by the guest, outside our fee: they do not come out of your income <em>Proportions for illustration.<\/em><\/p>\n<\/div>\n<div class=\"callout callout--gold\">\n<h4>What this split deliberately does not show<\/h4>\n<p style=\"margin:0\">The <strong>end-of-stay clean<\/strong> is paid on top by the guest: it does not appear in this \u20ac1,000 and does not reduce your amount. The same goes for the <strong>tourist tax<\/strong>, which we collect from the guest and pay over to the commune on your behalf. Both come out of the guest&#8217;s pocket, not yours.<\/p>\n<\/p><\/div>\n<p class=\"src\">Contractual reference: property management mandate, Part&nbsp;A, article&nbsp;A.4 &#8220;Remuneration&#8221;. Commissions vary from one platform to another: the detail is in <a href=\"#p12\">section&nbsp;12<\/a>.<\/p>\n<\/section>\n<section class=\"gsec\" id=\"p11\">\n<p class=\"eyebrow\">Section&nbsp;11<\/p>\n<h2>A \u20ac1,000 booking,<br \/>from start to finish<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">Take five nights at \u20ac200 booked on Airbnb. Here is exactly what happens, in order.<\/p>\n<div class=\"wf\" style=\"margin-bottom:20px\">\n<div class=\"wf__r\">\n<div class=\"wf__n\">1<\/div>\n<div>\n<p class=\"wf__h\">Accommodation price<\/p>\n<p class=\"wf__d\">The total amount paid by the guest for the accommodation \u2014 this is the <strong>gross amount<\/strong>.<\/p>\n<\/div>\n<div class=\"wf__v\">\u20ac1,000.00<\/div>\n<\/div>\n<div class=\"wf__r\">\n<div class=\"wf__n\">2<\/div>\n<div>\n<p class=\"wf__h\">Platform commission<\/p>\n<p class=\"wf__d\">Airbnb, Booking.com and the others take their commission before paying us. Here, 15&nbsp;%.<\/p>\n<\/div>\n<div class=\"wf__v neg\">\u2212 \u20ac150.00<\/div>\n<\/div>\n<div class=\"wf__r mid\">\n<div class=\"wf__n\">3<\/div>\n<div>\n<p class=\"wf__h\">Amount paid to us<\/p>\n<p class=\"wf__d\">What reaches our account. <strong>Our fee is not calculated on this amount.<\/strong><\/p>\n<\/div>\n<div class=\"wf__v\">\u20ac850.00<\/div>\n<\/div>\n<div class=\"wf__r\">\n<div class=\"wf__n\">4<\/div>\n<div>\n<p class=\"wf__h\">Our fee \u2014 19&nbsp;% including VAT<\/p>\n<p class=\"wf__d\">19&nbsp;% of \u20ac1,000, the gross amount from step 1. 20&nbsp;% VAT included.<\/p>\n<\/div>\n<div class=\"wf__v neg\">\u2212 \u20ac190.00<\/div>\n<\/div>\n<div class=\"wf__r out\">\n<div class=\"wf__n\">5<\/div>\n<div>\n<p class=\"wf__h\">What is paid over to you<\/p>\n<p class=\"wf__d\">Paid between the 15th and the 20th of the month following the guest&#8217;s departure.<\/p>\n<\/div>\n<div class=\"wf__v\">\u20ac660.00<\/div>\n<\/div><\/div>\n<div class=\"grid2\" style=\"margin-bottom:17.5px\">\n<div class=\"card card--gold\">\n<h3>&#8220;Why \u20ac190 and not \u20ac161.50?&#8221;<\/h3>\n<p style=\"margin:0;font-size:0.922rem\">This is the question we are asked most often, and it is a fair one. 19&nbsp;% of \u20ac850 would be \u20ac161.50. But our fee is calculated on the <strong>gross amount<\/strong> \u2014 the \u20ac1,000 from step&nbsp;1 \u2014 and not on what is left after the platform. That is how it is written in your mandate, at <strong>article A.4<\/strong>.<\/p>\n<\/p><\/div>\n<div class=\"card card--gold\">\n<h3>Why on the gross and not the net?<\/h3>\n<p style=\"margin:0;font-size:0.922rem\">Because every channel takes a different rate. If we calculated on the net, <strong>our real rate would change with every booking<\/strong> and you could never check it at a glance. On the gross it is always 19&nbsp;% \u2014 whatever the channel, whatever the season.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"chart\">\n<p class=\"chart__t\">The trap in the headline rate<\/p>\n<p class=\"chart__s\">A rate quoted before VAT and a rate quoted including VAT cannot be compared directly<\/p>\n<div class=\"bars\" style=\"grid-template-columns:260px 1fr auto\">\n        <span class=\"lb\">A rate quoted as <strong>17&nbsp;% before VAT<\/strong><\/span><\/p>\n<div class=\"tr\">\n<div class=\"fl\" style=\"width:85%;background:#A8564A\"><\/div>\n<\/div>\n<p>        <span class=\"vl\" style=\"color:#A8564A\">20.4&nbsp;% incl. VAT<\/span><br \/>\n        <span class=\"lb\">Our rate, <strong>19&nbsp;% incl. VAT<\/strong><\/span><\/p>\n<div class=\"tr\">\n<div class=\"fl\" style=\"width:79.2%;background:#293B4C\"><\/div>\n<\/div>\n<p>        <span class=\"vl\">19&nbsp;% incl. VAT<\/span>\n      <\/div>\n<p class=\"src\" style=\"margin-bottom:0\">Scale: the proportion of the gross amount actually taken, VAT included in both cases.<\/p>\n<\/p><\/div>\n<div class=\"callout\">\n<h3>Comparing two management companies means looking at three things, not one<\/h3>\n<p style=\"margin:0\"><strong>The headline rate first<\/strong>: 17&nbsp;% before VAT works out at 20.4&nbsp;% including VAT. <strong>Then the basis of the calculation<\/strong>: the gross amount paid by the guest, or what is left after the platform. <strong>And finally what is included<\/strong> \u2014 linen, consumables, photography, software subscriptions, pricing, the tourist tax return, repairs. A lower rate paired with a monthly subscription, a linen package and labour billed by the hour often costs more.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"gsec\" id=\"p12\">\n<p class=\"eyebrow\">Section&nbsp;12<\/p>\n<h2>What really changes your income:<br \/>the channel, not our fee<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">Our fee is identical in both cases below. What changes your amount is <strong>the cost of the channel the booking comes through<\/strong>.<\/p>\n<div class=\"chart\">\n<p class=\"chart__t\">What you receive on a booking equivalent to \u20ac1,000<\/p>\n<p class=\"chart__s\">Net amount paid over to the owner, once every cost has been deducted<\/p>\n<div class=\"bars\" style=\"grid-template-columns:150px 1fr auto\">\n        <span class=\"lb\">Via <strong>Airbnb<\/strong><\/span><\/p>\n<div class=\"tr\">\n<div class=\"fl\" style=\"width:66%;background:#7A94A8\"><\/div>\n<\/div>\n<p>        <span class=\"vl\">\u20ac660<\/span><br \/>\n        <span class=\"lb\"><strong>Direct<\/strong><\/span><\/p>\n<div class=\"tr\">\n<div class=\"fl\" style=\"width:75.5%;background:#293B4C\"><\/div>\n<div style=\"position:absolute;top:0;left:75.5%;width:1.6%;height:100%;background:#BD9254\"><\/div>\n<\/div>\n<p>        <span class=\"vl\">\u20ac755 to \u20ac771<\/span>\n      <\/div>\n<div class=\"callout callout--gold\" style=\"margin:17px 0 0\">\n<p style=\"margin:0;font-size:0.933rem\"><strong>The real gain is \u20ac95 to \u20ac111 on this example<\/strong>, close to ten points of gross income \u2014 and our fee does not move.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"tscroll\">\n<table>\n<thead>\n<tr>\n<th>On a booking equivalent to \u20ac1,000<\/th>\n<th class=\"nc\" style=\"width:160px\">Via Airbnb<\/th>\n<th class=\"nc\" style=\"width:190px\">Direct<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Paid by the guest<\/strong><br \/><span style=\"font-size:0.8rem;color:var(--ink-soft)\">Our direct rate is deliberately more attractive \u2014 3 to 5&nbsp;% lower depending on the property \u2014 to encourage the guest to book with us. The example uses 3&nbsp;%.<\/span><\/td>\n<td class=\"nc\">\u20ac1,000.00<\/td>\n<td class=\"nc\">\u20ac970.00<\/td>\n<\/tr>\n<tr>\n<td>Platform commission<\/td>\n<td class=\"nc\">\u2212 \u20ac150.00<\/td>\n<td class=\"nc\" style=\"color:var(--green);font-weight:600\">\u2014<\/td>\n<\/tr>\n<tr>\n<td>Stripe payment processing<br \/><span style=\"font-size:0.8rem;color:var(--ink-soft)\">1.5&nbsp;% + \u20ac0.25 for a European card, up to 3.15&nbsp;% + \u20ac0.25 outside the euro zone<\/span><\/td>\n<td class=\"nc\">\u2014<\/td>\n<td class=\"nc\">\u2212 \u20ac14.80 to \u20ac30.81<\/td>\n<\/tr>\n<tr class=\"hi\">\n<td><strong>Care Concierge, 19&nbsp;% incl. VAT<\/strong><\/td>\n<td class=\"nc\">\u2212 \u20ac190.00<\/td>\n<td class=\"nc\">\u2212 \u20ac184.30<\/td>\n<\/tr>\n<tr class=\"total\">\n<td>What you receive<\/td>\n<td class=\"nc\">\u20ac660.00<\/td>\n<td class=\"nc\" style=\"color:var(--gold-dk)\">\u20ac755 to \u20ac771<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p style=\"font-size:0.922rem\">A direct booking is not free \u2014 it is simply <strong>cheaper<\/strong>. It carries two costs of its own: the more attractive direct rate we display (3 to 5&nbsp;% depending on the property) and the Stripe processing fee, deducted from the amount collected. In total, roughly <strong>5 to 8&nbsp;% against about 15&nbsp;%<\/strong> on a platform.<\/p>\n<h3 style=\"margin-top:20px\">Every platform takes a different rate<\/h3>\n<div class=\"tscroll\">\n<table>\n<thead>\n<tr>\n<th>Booking channel<\/th>\n<th class=\"nc\" style=\"width:170px\">Platform commission<\/th>\n<th class=\"nc\" style=\"width:130px\">Stripe fee<\/th>\n<th class=\"nc\" style=\"width:130px\">Our fee<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Airbnb<\/td>\n<td class=\"nc\">\u2248 15 %<\/td>\n<td class=\"nc\">\u2014<\/td>\n<td class=\"nc\">19 % incl. VAT<\/td>\n<\/tr>\n<tr>\n<td>Booking.com<\/td>\n<td class=\"nc\">15 \u2013 17 %<\/td>\n<td class=\"nc\">\u2014<\/td>\n<td class=\"nc\">19 % incl. VAT<\/td>\n<\/tr>\n<tr>\n<td>Vrbo, Abritel, HomeAway, Expedia<\/td>\n<td class=\"nc\">17 \u2013 18 %<\/td>\n<td class=\"nc\">1.5 \u2013 3.15 %<\/td>\n<td class=\"nc\">19 % incl. VAT<\/td>\n<\/tr>\n<tr>\n<td>HomeToGo, Holidu, Marriott Bonvoy,<br \/>Google Vacations, HVN<\/td>\n<td class=\"nc\">variable<\/td>\n<td class=\"nc\">\u2014<\/td>\n<td class=\"nc\">19 % incl. VAT<\/td>\n<\/tr>\n<tr class=\"hi\">\n<td><strong>Direct booking, through our site<\/strong><\/td>\n<td class=\"nc\">3 \u2013 5 %<br \/><span style=\"font-size:0.778rem;color:var(--ink-soft)\">direct rate<\/span><\/td>\n<td class=\"nc\">1.5 \u2013 3.15 %<\/td>\n<td class=\"nc\"><strong>19 % incl. VAT<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p class=\"src\" style=\"margin-top:0\">Observed orders of magnitude, given as a guide: the rates depend on the visibility strategy chosen for your property and can change. We adjust the rate displayed on each channel to offset these differences, so that your income stays comparable. <strong>Our fee never moves.<\/strong><\/p>\n<div class=\"dg dg-calc\" data-calc data-lang=\"en\">\n<p class=\"dg-t\">Run the numbers for your property<\/p>\n<p class=\"dg-s\">The same rules as above, applied to your figures. Our fee stays 19\u00a0% of the gross amount, VAT included, on every line; the channel is what makes the difference.<\/p>\n<div class=\"dg-calc-in\"><label>Price per night<span class=\"dg-fld\"><input type=\"number\" inputmode=\"numeric\" value=\"200\" min=\"20\" max=\"5000\" step=\"5\" data-in=\"rate\" aria-label=\"Price per night\"><span class=\"dg-u\">\u20ac<\/span><\/span><\/label><label>Number of nights<span class=\"dg-fld\"><input type=\"number\" inputmode=\"numeric\" value=\"5\" min=\"1\" max=\"90\" step=\"1\" data-in=\"nights\" aria-label=\"Number of nights\"><\/span><\/label><label>Discount on the direct rate<span class=\"dg-fld\"><select data-in=\"disc\" aria-label=\"Discount on the direct rate\"><option value=\"3\" selected>3\u00a0%<\/option><option value=\"4\">4\u00a0%<\/option><option value=\"5\">5\u00a0%<\/option><\/select><\/span><\/label><\/div>\n<div class=\"dg-calc-gross\"><span>Gross booking amount<\/span><b data-out=\"gross\">\u20ac1,000<\/b><\/div>\n<div class=\"dg-calc-rows\">\n<div class=\"dg-row\" data-row=\"air\"><span class=\"dg-rl\">Via Airbnb<small>commission \u2248 15\u00a0%<\/small><\/span><\/p>\n<div class=\"dg-bar\" role=\"img\" aria-label=\"Platform commission \u20ac150 \u00b7 Care Concierge, 19\u00a0% incl. VAT \u20ac190 \u00b7 What you receive \u20ac660\"><span class=\"sp\" style=\"flex-basis:15.00%\" data-tip=\"Platform commission : \u20ac150\">\u20ac150<\/span><span class=\"sc\" style=\"flex-basis:19.00%\" data-tip=\"Care Concierge, 19\u00a0% incl. VAT : \u20ac190\">\u20ac190<\/span><span class=\"so\" style=\"flex-basis:66.00%\" data-tip=\"What you receive : \u20ac660\">\u20ac660<\/span><\/div>\n<p><span class=\"dg-rv\" data-out=\"air\">\u20ac660<\/span><\/div>\n<div class=\"dg-row\" data-row=\"bk\"><span class=\"dg-rl\">Via Booking.com<small>commission 15 to 17\u00a0%<\/small><\/span><\/p>\n<div class=\"dg-bar\" role=\"img\" aria-label=\"Platform commission \u20ac150 to \u20ac170 \u00b7 Care Concierge, 19\u00a0% incl. VAT \u20ac190 \u00b7 What you receive \u20ac640 to \u20ac660\"><span class=\"sp\" style=\"flex-basis:17.00%\" data-tip=\"Platform commission : \u20ac150 to \u20ac170\">\u20ac150 to \u20ac170<\/span><span class=\"sc\" style=\"flex-basis:19.00%\" data-tip=\"Care Concierge, 19\u00a0% incl. VAT : \u20ac190\">\u20ac190<\/span><span class=\"so\" style=\"flex-basis:64.00%\" data-tip=\"What you receive : \u20ac640 to \u20ac660\">\u20ac640 to \u20ac660<\/span><\/div>\n<p><span class=\"dg-rv\" data-out=\"bk\">\u20ac640 to \u20ac660<\/span><\/div>\n<div class=\"dg-row dg-row--best\" data-row=\"dir\"><span class=\"dg-rl\">Direct<small>our site, paid through Stripe<\/small><\/span><\/p>\n<div class=\"dg-bar\" role=\"img\" aria-label=\"Lower direct rate \u20ac30 \u00b7 Stripe fee \u20ac15 to \u20ac31 \u00b7 Care Concierge, 19\u00a0% incl. VAT \u20ac184 \u00b7 What you receive \u20ac755 to \u20ac771\"><span class=\"sd\" style=\"flex-basis:3.00%\" data-tip=\"Lower direct rate : \u20ac30\"><\/span><span class=\"ss\" style=\"flex-basis:3.08%\" data-tip=\"Stripe fee : \u20ac15 to \u20ac31\"><\/span><span class=\"sc\" style=\"flex-basis:18.43%\" data-tip=\"Care Concierge, 19\u00a0% incl. VAT : \u20ac184\">\u20ac184<\/span><span class=\"so\" style=\"flex-basis:75.49%\" data-tip=\"What you receive : \u20ac755 to \u20ac771\">\u20ac755 to \u20ac771<\/span><\/div>\n<p><span class=\"dg-rv\" data-out=\"dir\">\u20ac755 to \u20ac771<\/span><\/div>\n<\/div>\n<ul class=\"dg-calc-leg\">\n<li><i style=\"background:#7A94A8\"><\/i>Platform commission<\/li>\n<li><i style=\"background:repeating-linear-gradient(135deg,#E6DCCE 0 3px,#F4EEE5 3px 6px)\"><\/i>Lower direct rate<\/li>\n<li><i style=\"background:#B3C2CE\"><\/i>Stripe fee<\/li>\n<li><i style=\"background:#BD9254\"><\/i>Care Concierge, 19\u00a0% incl. VAT<\/li>\n<li><i style=\"background:#293B4C\"><\/i>What you receive<\/li>\n<\/ul>\n<div class=\"dg-calc-gain\"><span>Direct rather than via Airbnb, on this booking<\/span><b data-out=\"gain\">+\u20ac95 to +\u20ac111<\/b><\/div>\n<p class=\"dg-note\">Indicative orders of magnitude, taken from the table above: Airbnb 15\u00a0%, Booking.com 15 to 17\u00a0%, Stripe fees from 1.5\u00a0% + \u20ac0.25 (European card) to 3.15\u00a0% + \u20ac0.25 (outside the euro zone). Cleaning and tourist tax are paid by the guest and are not part of this calculation. This is not an estimate of your income.<\/p>\n<p><a class=\"dg-calc-cta\" href=\"\/en\/rental-income-estimate\/\">Get an estimate for your property \u2192<\/a><\/div>\n<\/section>\n<section class=\"gsec\" id=\"p13\">\n<p class=\"eyebrow\">Section&nbsp;13<\/p>\n<h2>What is billed separately,<br \/>and at what price<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">None of these items appears without having been announced. Each one is in your management mandate, with its rate, and shows on your monthly statement. <strong>All amounts include VAT.<\/strong><\/p>\n<div class=\"tscroll\">\n<table>\n<thead>\n<tr>\n<th style=\"width:370px\">Item<\/th>\n<th style=\"width:130px\">Who pays<\/th>\n<th class=\"nc\">Rate<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>End-of-stay cleaning<\/strong><span class=\"d\">Billed to the guest with the booking. Does not enter the calculation of our fee.<\/span><\/td>\n<td><span class=\"pill pill--navy\">The guest<\/span><\/td>\n<td class=\"nc\">by property<\/td>\n<\/tr>\n<tr>\n<td><strong>Tourist tax<\/strong><span class=\"d\">Collected from the guest, then declared and paid over to the commune on your behalf through FARITAS.<\/span><\/td>\n<td><span class=\"pill pill--navy\">The guest<\/span><\/td>\n<td class=\"nc\">commune scale<\/td>\n<\/tr>\n<tr class=\"hi\">\n<td><strong>Tourist tax filing service<\/strong><span class=\"d\">Data collection, calculation, online filing on impots.gouv.fr, payment over and record keeping.<\/span><\/td>\n<td>You<\/td>\n<td class=\"nc\"><strong>\u20ac90 \/ year<\/strong><span class=\"d\" style=\"text-align:right\">per property<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Fitting a key box<\/strong><span class=\"d\">Only where none exists. Once, deducted from your first payment.<\/span><\/td>\n<td>You<\/td>\n<td class=\"nc\"><strong>\u20ac30<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Your own stays \u2014 linen<\/strong><span class=\"d\">Towels, bath mats and tea towels included. You may bring your own linen: see <a href=\"#p14\">section 14<\/a>.<\/span><\/td>\n<td>You<\/td>\n<td class=\"nc\"><strong>\u20ac37 \/ double bed<\/strong><br \/><strong>\u20ac23 \/ single bed<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Your own stays \u2014 cleaning<\/strong><span class=\"d\">Required after a stay by the owner, their family or their friends.<\/span><\/td>\n<td>You<\/td>\n<td class=\"nc\"><strong>\u20ac37 \/ hour<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Parts and supplies<\/strong><span class=\"d\">Parts for a repair, small broken equipment, replacement crockery or glassware. Our team&#8217;s labour remains free.<\/span><\/td>\n<td>You<\/td>\n<td class=\"nc\">at cost<\/td>\n<\/tr>\n<tr>\n<td><strong>Outside contractors<\/strong><span class=\"d\">Plumber, electrician, heating engineer, gardener. Written approval required above \u20ac200. Invoice payable within 20 days.<\/span><\/td>\n<td>You<\/td>\n<td class=\"nc\">at cost<span class=\"d\" style=\"text-align:right\">no mark-up<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Initial preparation<\/strong><span class=\"d\">Bringing the property up to standard before it first goes on the market, if needed.<\/span><\/td>\n<td>You<\/td>\n<td class=\"nc\">by quotation<\/td>\n<\/tr>\n<tr>\n<td><strong>Stripe payment processing<\/strong><span class=\"d\">Deducted from the amount collected, on direct bookings and those from Vrbo, Abritel, HomeAway and Expedia.<\/span><\/td>\n<td>You<\/td>\n<td class=\"nc\">1.5 to 3.15 %<\/td>\n<\/tr>\n<tr>\n<td><strong>Platform commissions<\/strong><span class=\"d\">Airbnb, Booking.com and the others. Taken before the funds reach us.<\/span><\/td>\n<td>You<\/td>\n<td class=\"nc\">see <a href=\"#p12\">section 12<\/a><\/td>\n<\/tr>\n<tr>\n<td><strong>Handling a cancellation or a relocation<\/strong><span class=\"d\">Only where the cancellation is attributable to you \u2014 property withdrawn, unavailable, or an unreported fault.<\/span><\/td>\n<td>You<\/td>\n<td class=\"nc\"><strong>\u20ac40 \/ hour<\/strong><span class=\"d\" style=\"text-align:right\">minimum \u20ac40<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Optional services<\/strong><span class=\"d\">Extra cleaning, laundry beyond the standard package \u2014 only if you ask for them.<\/span><\/td>\n<td>You<\/td>\n<td class=\"nc\">on request<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"callout callout--gold\">\n<h3>What there is not<\/h3>\n<p style=\"margin:0;font-size:0.911rem\">No monthly subscription. No set-up or listing fee. No administration fee. No photography fee. No channel manager fee and no software licence. No labour charged on small repairs. No mark-up on outside contractors&#8217; invoices. No change in the rate according to season or occupancy. <strong>And no minimum commitment period.<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n<p class=\"gpart\">Part 3 \u2014 Day to day<\/p>\n<section class=\"gsec\" id=\"p14\">\n<p class=\"eyebrow\">Section&nbsp;14<\/p>\n<h2>When you use<br \/>the property yourself<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">Your property stays yours. You block your own periods whenever you like, from the Avantio owner portal. <strong>The only limit is not to cut across a booking that is already confirmed.<\/strong><\/p>\n<div class=\"grid2\" style=\"margin-bottom:20px\">\n<div class=\"card\">\n<h3>Blocking your dates<\/h3>\n<p style=\"margin:0;font-size:0.922rem\">From the portal, at any time, without telling us first. <strong>Block as early as you can<\/strong>: once a booking is confirmed it can no longer be cancelled without cost. Allow a short synchronisation delay between the portal and the platforms \u2014 we cannot be held responsible for a double booking that occurs during that delay.<\/p>\n<\/div>\n<div class=\"card\">\n<h3>Your family and friends too<\/h3>\n<p style=\"margin:0;font-size:0.922rem\">Family and friends fall under the same conditions as you. That is the rule that matters: <strong>the rate applied depends on who occupies the property, not on who made the booking.<\/strong><\/p>\n<\/div><\/div>\n<div class=\"dg dg-fork\">\n<div class=\"dg-fork-top\">You, your family or your friends stay in the property<\/div>\n<div class=\"dg-fork-join\" aria-hidden=\"true\"><\/div>\n<div class=\"dg-fork-split\" aria-hidden=\"true\"><\/div>\n<div class=\"dg-fork-opts\">\n<div class=\"dg-fork-opt\"><span class=\"dg-tag\">The default<\/span><span class=\"dg-k\">You use our linen<\/span><\/p>\n<p class=\"dg-p\">We make up the beds and provide bed linen, towels, bath mats and tea towels.<\/p>\n<p><span class=\"dg-price\">\u20ac37 <small>\/ double bed<\/small> \u00b7 \u20ac23 <small>\/ single bed<\/small><\/span><\/div>\n<div class=\"dg-fork-opt\"><span class=\"dg-tag\">Tell us before the stay<\/span><span class=\"dg-k\">You bring your own linen<\/span><\/p>\n<p class=\"dg-p\">We do not make up the beds and do not wash your personal linen.<\/p>\n<p><span class=\"dg-price\">\u20ac0<\/span><\/div>\n<\/div>\n<div class=\"dg-fork-split dg-fork-split--up\" aria-hidden=\"true\"><\/div>\n<div class=\"dg-fork-join\" aria-hidden=\"true\"><\/div>\n<div class=\"dg-fork-end\">Either way, the clean after your stay: <b>\u20ac37 an hour including VAT<\/b><\/div>\n<\/div>\n<div class=\"card card--navy\" style=\"margin-bottom:17.5px\">\n<h3 style=\"font-size:1.111rem\">The cleaning, though, is still required<\/h3>\n<p style=\"margin:0\">After a stay by the owner, their family or their friends, the clean is carried out by our teams and billed at <strong style=\"color:#fff\">\u20ac37 an hour including VAT<\/strong>. This is not an administrative formality: the next guest arrives in a property that has to be at the usual standard, and <strong style=\"color:#fff\">it is your online rating that depends on it<\/strong>. This rate is not the same as the one applied to guests.<\/p>\n<\/p><\/div>\n<div class=\"callout callout--gold\">\n<h3>A point that is often forgotten<\/h3>\n<p style=\"margin:0\">Every night you keep for yourself is a night that is not let. That is not a criticism \u2014 <strong>your property exists to be used<\/strong> \u2014 but it is worth putting on the table at the estimate stage. School holidays and the end-of-year festive weeks are the most sought-after periods: we can show you what each blocked week represents, <strong>with the figures<\/strong>.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"gsec\" id=\"p15\">\n<p class=\"eyebrow\">Section&nbsp;15<\/p>\n<h2>Damage, security deposits<br \/>and disputes<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">A clear process, including about its limits. <strong>We would rather tell you in advance what we cannot guarantee<\/strong> than discover it together after the event.<\/p>\n<div class=\"dg dg-dmg\">\n<p class=\"dg-t\" style=\"font-size:1.12em\">Damage during a stay, step by step<\/p>\n<div class=\"dg-steps\">\n<div class=\"dg-step\"><span class=\"dg-n\">1<\/span><span class=\"dg-k\">At booking<\/span><\/p>\n<p class=\"dg-p\">A card authorisation through Stripe, from \u20ac250 to \u20ac2,000 depending on the property, whatever the channel.<\/p>\n<\/div>\n<div class=\"dg-step\"><span class=\"dg-n\">2<\/span><span class=\"dg-k\">After departure<\/span><\/p>\n<p class=\"dg-p\">Visual inspection; any breakage or missing item logged in Breezeway.<\/p>\n<\/div>\n<div class=\"dg-step\"><span class=\"dg-n\">3<\/span><span class=\"dg-k\">The deposit first<\/span><\/p>\n<p class=\"dg-p\">It covers the damage recorded at the inspection before anything else.<\/p>\n<\/div>\n<div class=\"dg-step dg-step--last\"><span class=\"dg-n\">4<\/span><span class=\"dg-k\">The balance<\/span><\/p>\n<p class=\"dg-p\">A claim with Airbnb or Booking.com, which we follow through for you.<\/p>\n<p><span class=\"dg-pill\">Outcome not guaranteed<\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"split\" style=\"margin-bottom:20px\">\n<div>\n<p class=\"num\" style=\"color:var(--gold-dk)\">What we do<\/p>\n<ul class=\"ticks\" style=\"margin:0;font-size:0.922rem\">\n<li>Take a <strong>card authorisation<\/strong> through Stripe on every booking, whatever the channel<\/li>\n<li>Ask for between <strong>\u20ac250 and \u20ac2,000<\/strong> depending on the property<\/li>\n<li>Use the deposit first to cover the damage recorded<\/li>\n<li>Open an Airbnb or Booking.com claim for the balance<\/li>\n<li>Handle every step of the process and follow it through<\/li>\n<li>Fix small problems <strong>with no labour charge<\/strong><\/li>\n<li>Report any breakage or missing item in Breezeway<\/li>\n<\/ul><\/div>\n<div>\n<p class=\"num\" style=\"color:var(--red)\">What we do not do<\/p>\n<ul class=\"crosses\" style=\"margin:0;font-size:0.922rem\">\n<li>Pay for guest-caused damage ourselves<\/li>\n<li>Accept liability for damage not recorded at the inspection<\/li>\n<li>Go back to former guests to chase a payment<\/li>\n<li>Replace items free of charge<\/li>\n<li>Guarantee the outcome of a claim with a platform<\/li>\n<li><strong>Carry out a formal inventory<\/strong> after every booking<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"card card--navy\" style=\"margin-bottom:17.5px\">\n<h3 style=\"font-size:1.111rem\">Why we take an authorisation on every booking<\/h3>\n<p style=\"margin-bottom:10px\">Because the Airbnb and Booking.com guarantee programmes <strong style=\"color:#fff\">decide the outcome of a claim on their own<\/strong>, and their policies change. A deposit taken by us through Stripe, on every booking and whatever the channel, depends on nobody else.<\/p>\n<p style=\"margin:0\">That said: <strong style=\"color:#fff\">Care Concierge does not take financial responsibility for damage caused by guests.<\/strong> We use every means available to us, without being able to guarantee the result. Small items \u2014 glasses, crockery \u2014 are replaced and recharged to the owner, usually in the shoulder season.<\/p>\n<\/p><\/div>\n<div class=\"callout callout--warn\">\n<h3>Two obligations that fall to you, and they matter<\/h3>\n<p style=\"margin:0\">You must take out <strong>home insurance with a specific extension for short-term letting<\/strong> \u2014 a standard policy does not cover this activity. And the property must have a <strong>wi-fi connection<\/strong>: without one, we cannot put the listing online.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"gsec\" id=\"p16\">\n<p class=\"eyebrow\">Section&nbsp;16<\/p>\n<h2>Tourist tax<br \/>and the guest card<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">Two subjects many owners discover after the fact, and which take up a considerable amount of time when handled alone. <strong>We take care of both in full.<\/strong><\/p>\n<div class=\"chart\">\n<p class=\"chart__t\">Tourist tax, from collection to payment over<\/p>\n<p class=\"chart__s\">We handle these four steps on your behalf, through FARITAS \u2014 the service run by the French tax authority under the pilot scheme set out in article 129 of the 2024 Finance Act<\/p>\n<div class=\"tl\" style=\"margin:5px 0 10px\">\n<div class=\"tl__line\"><\/div>\n<div class=\"tl__row\" style=\"grid-template-columns:repeat(4,1fr)\">\n<div class=\"tl__i\">\n<div class=\"tl__c\" style=\"background:var(--c1)\">1<\/div>\n<p><span class=\"tl__l\">Collect<\/span><span class=\"tl__sl\">Nights, liable guests, exemptions<\/span><\/div>\n<div class=\"tl__i\">\n<div class=\"tl__c\" style=\"background:var(--c2)\">2<\/div>\n<p><span class=\"tl__l\">Calculate<\/span><span class=\"tl__sl\">Against the scale that applies in your commune<\/span><\/div>\n<div class=\"tl__i\">\n<div class=\"tl__c\" style=\"background:var(--c3)\">3<\/div>\n<p><span class=\"tl__l\">File<\/span><span class=\"tl__sl\">Entry and validation on impots.gouv.fr<\/span><\/div>\n<div class=\"tl__i\">\n<div class=\"tl__c\" style=\"background:var(--c4)\">4<\/div>\n<p><span class=\"tl__l\">Pay over<\/span><span class=\"tl__sl\">To the published timetable, then archived<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"grid2\" style=\"margin-bottom:17.5px\">\n<div class=\"card card--gold\">\n<h3>The filing service fee<\/h3>\n<p style=\"margin:0 0 8px;font-size:0.922rem\">Charged once a year and per property, and shown on your management statement.<\/p>\n<p style=\"margin:0\"><span class=\"statbig\" style=\"font-size:1.778rem\">\u20ac90 incl. VAT<\/span><span style=\"font-size:0.889rem;color:var(--ink-soft)\">per year, per property<\/span><\/p>\n<\/p><\/div>\n<div class=\"card\">\n<h3>The guest card, issued to your travellers<\/h3>\n<p style=\"margin:0;font-size:0.922rem\">We issue it to guests, and <strong>it is included in the 19&nbsp;%<\/strong> \u2014 with no extra administrative charge. In the valley communes that offer one, it is given to the guest once the tourist tax has been paid and gives access to transport on the terms each commune sets. <strong>It is one of the first things a guest asks about on arrival<\/strong>: handling it properly avoids a poor review for a reason that has nothing to do with your property.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"callout callout--warn\">\n<h3>Where our responsibility stops<\/h3>\n<p style=\"margin:0\">It is limited to the filing and payment steps, <strong>based on the information you give us<\/strong>. Any penalty arising from inaccurate, incomplete or late information remains at your expense. On request, we will provide a detailed summary of the periods and amounts declared. Note: <strong>stays from the 91st consecutive night onwards<\/strong> fall under a different regime and are not subject to tourist tax.<\/p>\n<\/p><\/div>\n<div class=\"dg dg-n91\">\n<div class=\"dg-nights\">\n<div class=\"a\"><span class=\"dg-k\">Nights 1 to 90 in a row<\/span><\/p>\n<p class=\"dg-p\">Tourist tax collected, filed and paid over by us<\/p>\n<\/div>\n<div class=\"b\"><span class=\"dg-k\">From the 91st<\/span><\/p>\n<p class=\"dg-p\">A different regime, no tourist tax<\/p>\n<\/div>\n<\/div>\n<div class=\"dg-ticks\" aria-hidden=\"true\"><span>Night 1<\/span><span>Night 91<\/span><\/div>\n<\/div>\n<\/section>\n<section class=\"gsec\" id=\"p17\">\n<p class=\"eyebrow\">Section&nbsp;17<\/p>\n<h2>When you get paid,<br \/>and how<\/h2>\n<hr class=\"rule\">\n<div class=\"grid3\" style=\"margin-bottom:20px\">\n<div class=\"card card--gold\" style=\"text-align:center\"><span class=\"statbig\">15 \u2013 20<\/span><\/p>\n<p style=\"margin:0;font-size:0.889rem\"><strong>of the following month<\/strong><br \/>Your funds are paid over between the 15th and the 20th of the month after the guest departs<\/p>\n<\/div>\n<div class=\"card card--gold\" style=\"text-align:center\"><span class=\"statbig\">1 \u00d7<\/span><\/p>\n<p style=\"margin:0;font-size:0.889rem\"><strong>per month<\/strong><br \/>A detailed management statement covering every booking, every cost and every fee<\/p>\n<\/div>\n<div class=\"card card--gold\" style=\"text-align:center\"><span class=\"statbig\">24\/7<\/span><\/p>\n<p style=\"margin:0;font-size:0.889rem\"><strong>owner portal<\/strong><br \/>Bookings, income, invoices and calendar available at any time, without asking us<\/p>\n<\/div><\/div>\n<div class=\"chart\">\n<p class=\"chart__t\">The cycle of a booking, end to end<\/p>\n<p class=\"chart__s\">Example of a guest staying in August and leaving at the end of the month<\/p>\n<div class=\"dtl\">\n<div class=\"dtl__t\" style=\"height:95px\">\n<div class=\"dtl__ax\" style=\"top:45px\"><\/div>\n<div class=\"dtl__p\" style=\"left:10%\"><span class=\"dtl__lt\">Booking<\/span><\/p>\n<div class=\"dtl__d\" style=\"background:#7A94A8;margin-top:35px\"><\/div>\n<p><span class=\"dtl__lb\">confirmed on a channel<\/span><\/div>\n<div class=\"dtl__p\" style=\"left:38%\"><span class=\"dtl__lt\">Stay<\/span><\/p>\n<div class=\"dtl__d\" style=\"background:#7A94A8;margin-top:35px\"><\/div>\n<p><span class=\"dtl__lb\">August<\/span><\/div>\n<div class=\"dtl__p\" style=\"left:62%\"><span class=\"dtl__lt\">Departure<\/span><\/p>\n<div class=\"dtl__d\" style=\"background:#BD9254;margin-top:35px\"><\/div>\n<p><span class=\"dtl__lb\">end of August<\/span><\/div>\n<div class=\"dtl__p\" style=\"left:89%\"><span class=\"dtl__lt\" style=\"color:var(--navy)\">You are paid<\/span><\/p>\n<div class=\"dtl__d\" style=\"background:#293B4C;width:27px;height:27px;margin-top:32px\"><\/div>\n<p><span class=\"dtl__lb\" style=\"color:var(--navy);font-weight:600\">between 15 and 20 September<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"dg dg-money\">\n<p class=\"dg-t\" style=\"font-size:1.12em\">How the money travels, from the guest to you<\/p>\n<div class=\"dg-money-row\">\n<div class=\"dg-mn\"><span class=\"dg-k\">The guest<\/span><span class=\"dg-v\">pays for the booking<\/span><\/div>\n<div class=\"dg-mn\"><span class=\"dg-k\">The platform or our site<\/span><span class=\"dg-v\">pays the funds over, with a delay<\/span><\/div>\n<div class=\"dg-mn dg-mn--cc\"><span class=\"dg-k\">Our account<\/span><span class=\"dg-v\">covered by our financial guarantee<\/span><\/div>\n<div class=\"dg-mn dg-mn--cc\"><span class=\"dg-k\">Our fee<\/span><span class=\"dg-v\">19\u00a0% of the gross incl. VAT, deducted<\/span><\/div>\n<div class=\"dg-mn dg-mn--you\"><span class=\"dg-k\">You<\/span><span class=\"dg-v\">the balance, between the 15th and the 20th of the month after departure<\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"grid2\" style=\"margin-bottom:17.5px\">\n<div class=\"card\">\n<h3>The principle<\/h3>\n<p style=\"margin:0;font-size:0.922rem\">We collect the whole of the gross rent, the charges and the security deposits on your behalf, <strong>into an account covered by our financial guarantee<\/strong>. Our fees are taken from the funds collected, and the balance is then paid over to you.<\/p>\n<\/div>\n<div class=\"card\">\n<h3>Why we cannot pay earlier<\/h3>\n<p style=\"margin:0;font-size:0.922rem\">The platforms pay us with a delay after the guest arrives, and that delay is not within our control. We cannot <strong>lawfully<\/strong> pay over anything that has not actually been collected: that is a rule of regulated property management, not an internal preference, and <strong>it cannot be varied by side agreement<\/strong>. It is also what protects your money.<\/p>\n<\/div><\/div>\n<div class=\"callout\">\n<h3>A note on platform accounts<\/h3>\n<p style=\"margin:0\">We do not take over your existing Airbnb, Booking.com or Abritel accounts, and we do not act as co-hosts. <strong>We create and run new dedicated accounts<\/strong> for your property, and guest payments are collected by Care&nbsp;Concierge through our system. This is not administrative convenience: Avantio, PriceLabs, Breezeway and Enso Connect only work properly with a single master account. It lets us centralise access, keep accurate accounts, and avoid coming back to you every time access to sensitive data is needed.<\/p>\n<\/p><\/div>\n<\/section>\n<p class=\"gpart\">Part 4 \u2014 The framework<\/p>\n<section class=\"gsec\" id=\"p18\">\n<p class=\"eyebrow\">Section&nbsp;18<\/p>\n<h2>A licensed estate agency,<br \/>not just a concierge service<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">Your rent passes through our account. French law regulates this activity strictly \u2014 <strong>and not every provider in the valley is subject to the same regime.<\/strong><\/p>\n<div class=\"split\" style=\"margin-bottom:20px\">\n<div>\n<p class=\"num\">The legal framework<\/p>\n<ul class=\"ticks\" style=\"margin:0;font-size:0.922rem\">\n<li>Professional licence <strong>CPI 7401 2021 000 000 012<\/strong>, Property Management and Transactions, issued by the Haute-Savoie Chamber of Commerce<\/li>\n<li>Financial guarantee <strong>SO.CA.F of \u20ac1,000,000<\/strong> (no. 33000)<\/li>\n<li>Professional indemnity insurance with SO.CA.F, covering the whole of France<\/li>\n<li>Activity governed by the <strong>Hoguet Act<\/strong> of 2 January 1970 and its implementing decree<\/li>\n<li>SAS Care Properties Management &amp; Advisory, Annecy trade register B 893 974 501, registered office in Les Houches<\/li>\n<li><strong>No capital link<\/strong> with any bank or financial institution<\/li>\n<\/ul><\/div>\n<div>\n<p class=\"num\">The mandate<\/p>\n<ul class=\"ticks\" style=\"margin:0;font-size:0.922rem\">\n<li><strong>12 months<\/strong>, then automatic renewal for further 12-month periods<\/li>\n<li><strong>30 days&#8217; notice<\/strong>, by registered letter, at any time<\/li>\n<li>A <strong>14-day right of withdrawal<\/strong> after signature<\/li>\n<li>No minimum commitment beyond the notice period<\/li>\n<li>If we terminate, we honour bookings already confirmed through to the end of the current season<\/li>\n<li>Annual review of rates, <strong>announced three months in advance<\/strong><\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"dg dg-mand\">\n<p class=\"dg-t\" style=\"font-size:1.12em\">The mandate over time<\/p>\n<div class=\"dg-mand-track\">\n<div class=\"dg-mand-line\"><\/div>\n<div class=\"dg-mand-renew\"><\/div>\n<div class=\"dg-mk dg-mk--below dg-mk--start dg-mk--g\" style=\"left:0%\"><i><\/i><span class=\"dg-ml\"><b>Signature<\/b><span>the mandate starts<\/span><\/span><\/div>\n<div class=\"dg-mk dg-mk--above dg-mk--start\" style=\"left:3%\"><i><\/i><span class=\"dg-ml\"><b>14 days<\/b><span>end of the right of withdrawal<\/span><\/span><\/div>\n<div class=\"dg-mk dg-mk--below\" style=\"left:75%\"><i><\/i><span class=\"dg-ml\"><b>12 months<\/b><span>end of the first period<\/span><\/span><\/div>\n<div class=\"dg-mk dg-mk--above dg-mk--end\" style=\"left:100%\"><i><\/i><span class=\"dg-ml\"><b>Automatic renewal<\/b><span>for further 12-month periods<\/span><\/span><\/div>\n<\/div>\n<div class=\"dg-mand-band\"><span><strong>30 days&#8217; notice<\/strong>, by registered letter, at any time<\/span><\/div>\n<p class=\"dg-note\">Rates reviewed once a year and announced three months in advance. No minimum commitment beyond the notice period.<\/p>\n<\/div>\n<div class=\"callout callout--warn\" style=\"margin-bottom:17.5px\">\n<h3>If you terminate, one thing to know<\/h3>\n<p style=\"margin:0\">Bookings already confirmed at the date of your notice must be honoured or cancelled. Cancellation or relocation costs applied by the platforms are then <strong>at your expense<\/strong> \u2014 they can reach <strong>70&nbsp;% of the booking value<\/strong> on a last-minute cancellation. The time we spend on this is billed at \u20ac40 an hour including VAT, with a minimum of \u20ac40 per booking. <strong>Avoiding it is simple: give notice early, outside periods that are already booked.<\/strong><\/p>\n<\/p><\/div>\n<div class=\"card card--navy\">\n<h3 style=\"font-size:1.111rem\">A useful habit, whichever provider you choose<\/h3>\n<p style=\"margin:0\">Ask for their <strong style=\"color:#fff\">professional licence number<\/strong> and their <strong style=\"color:#fff\">financial guarantee certificate<\/strong>. A company that collects your rent without a professional licence is not authorised to manage property. It is a question to put to everyone, <strong style=\"color:#fff\">including us<\/strong> \u2014 and our numbers are set out above precisely so that you can check them.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"gsec\" id=\"p19\">\n<p class=\"eyebrow\">Section&nbsp;19<\/p>\n<h2>How it starts<\/h2>\n<hr class=\"rule\">\n<p class=\"lead\">From signed mandate to first booking, allow <strong>up to two weeks<\/strong>. Faster if the required documents reach us quickly \u2014 that is almost always what determines the go-live date.<\/p>\n<div class=\"tl\">\n<div class=\"tl__line\"><\/div>\n<div class=\"tl__row\" style=\"grid-template-columns:repeat(3,1fr)\">\n<div class=\"tl__i\">\n<div class=\"tl__c\" style=\"background:var(--c1)\">1<\/div>\n<p><span class=\"tl__l\">Mandate and questionnaire<\/span><span class=\"tl__sl\">You sign, you describe<\/span><\/div>\n<div class=\"tl__i\">\n<div class=\"tl__c\" style=\"background:var(--c4)\">2<\/div>\n<p><span class=\"tl__l\">Setting up your account<\/span><span class=\"tl__sl\">Accounts, listing, photographer, key box<\/span><\/div>\n<div class=\"tl__i\">\n<div class=\"tl__c\" style=\"background:var(--green)\">3<\/div>\n<p><span class=\"tl__l\">Going live<\/span><span class=\"tl__sl\">Eleven channels, synchronised calendar<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"grid3\" style=\"margin-bottom:20px\">\n<div class=\"card card--w\"><span class=\"num\">1 \u00b7 Mandate and questionnaire<\/span><\/p>\n<p style=\"margin:0;font-size:0.911rem\">You sign the mandate and complete the property questionnaire: equipment, sleeping arrangements, access, house rules, quirks. <strong>That document is what feeds the listing and the digital guidebook.<\/strong><\/p>\n<\/div>\n<div class=\"card card--w\"><span class=\"num\">2 \u00b7 Setting up your account<\/span><\/p>\n<p style=\"margin:0;font-size:0.911rem\">We create the dedicated accounts, the listing and your owner portal access, and book the photographer&#8217;s visit. A key box is fitted if there is none.<\/p>\n<\/div>\n<div class=\"card card--w\"><span class=\"num\">3 \u00b7 Going live<\/span><\/p>\n<p style=\"margin:0;font-size:0.911rem\">Distribution across the eleven channels and our direct booking site, calendar synchronised, pricing switched on. <strong>From that point the property is on the market.<\/strong><\/p>\n<\/div><\/div>\n<div class=\"split\" style=\"margin-bottom:17.5px\">\n<div>\n<p class=\"num\">What we ask of you<\/p>\n<ul class=\"ticks\" style=\"margin:0;font-size:0.911rem\">\n<li>A <strong>wi-fi connection<\/strong> in the property \u2014 without one, it cannot go online<\/li>\n<li><strong>Home insurance<\/strong> with a short-term letting extension<\/li>\n<li>Your <strong>town hall registration number<\/strong> and, depending on the commune, the change-of-use authorisation<\/li>\n<li>A valid <strong>energy performance certificate<\/strong> (DPE)<\/li>\n<li>A working <strong>smoke alarm<\/strong><\/li>\n<li>Sets of keys, and access to shared areas or the ski locker<\/li>\n<\/ul><\/div>\n<div>\n<p class=\"num\">What we bring<\/p>\n<ul class=\"ticks\" style=\"margin:0;font-size:0.911rem\">\n<li><strong>10 to 20 professional photographs<\/strong>, at our expense<\/li>\n<li>The full listing copy and its translation<\/li>\n<li>The property&#8217;s digital guidebook<\/li>\n<li>Hotel-quality linen and the consumables for first service<\/li>\n<li>Set-up of Avantio, PriceLabs, Breezeway, Enso Connect and Stripe<\/li>\n<li>The tourist tax return <strong>from the very first booking<\/strong><\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"dg dg-gate\">\n<p class=\"dg-t\" style=\"font-size:1.12em\">Before anything else: your regulatory position<\/p>\n<div class=\"dg-gate-row\">\n<div class=\"dg-gate-q\"><span class=\"dg-k\">We check that your property is eligible<\/span><span class=\"dg-v\">For example: in Chamonix, one furnished tourist let per owner, and a change-of-use authorisation.<\/span><\/div>\n<div class=\"dg-gate-arms\" aria-hidden=\"true\"><\/div>\n<div class=\"dg-gate-out\">\n<div class=\"y\"><span class=\"dg-k\">Eligible<\/span><span class=\"dg-v\">Mandate and questionnaire, then the listing goes live<\/span><\/div>\n<div class=\"n\"><span class=\"dg-k\">Not eligible<\/span><span class=\"dg-v\">We tell you before you sign<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"callout callout--warn\">\n<p style=\"margin:0\"><strong>We check your regulatory position before anything else.<\/strong> In Chamonix, each owner is limited to <strong>a single furnished tourist rental<\/strong> and a change-of-use authorisation is required. The rules differ from one commune to the next. If your property is not eligible, <strong>we will tell you before you sign.<\/strong><\/p>\n<\/p><\/div>\n<\/section>\n<p class=\"gpart\">Your questions<\/p>\n<section class=\"gsec gfaq\" id=\"p20\">\n<p class=\"eyebrow\">Section&nbsp;20 &middot; Your questions \u00b7 1 of 3<\/p>\n<h2>The fee<br \/>and what it covers<\/h2>\n<hr class=\"rule\">\n<h3>19 % of what, exactly?<\/h3>\n<p>Of the <strong>gross booking amount<\/strong>: the accommodation price paid by the guest. Not the amount left after the platform&#8217;s commission, and not the amount after cleaning or tourist tax.<\/p>\n<h3>Is that before or after VAT?<\/h3>\n<p><strong>VAT included.<\/strong> The 20&nbsp;% VAT is already contained in the 19&nbsp;%. Nothing is added on top.<\/p>\n<h3>Is the cleaning taken out of my income?<\/h3>\n<p>No. It is billed directly to the guest with their booking. It does not reduce your amount and does not enter the calculation of our fee.<\/p>\n<h3>Is linen charged as a package or per item?<\/h3>\n<p>Neither, for guest stays: bed linen, towels, bath mats and tea towels are <strong>included in the 19&nbsp;%<\/strong> and replaced for every stay. A per-bed rate applies only when you or your family and friends use the property: \u20ac37 per double bed, \u20ac23 per single bed.<\/p>\n<h3>Who pays for the software subscriptions?<\/h3>\n<p>We do. Avantio, PriceLabs, Breezeway, Enso Connect and Stripe carry a real monthly cost <strong>per property<\/strong>, entirely at our expense. They appear nowhere on your statement, and <strong>there is no cheaper &#8220;without the software&#8221; package<\/strong>.<\/p>\n<h3>Who takes the photographs?<\/h3>\n<p>Zo\u00e9, a professional photographer. Between 10 and 20 shots, taken after signature and updated as the property changes. It is at our expense and is never recharged. If you already have good professional photographs, we will use those too.<\/p>\n<h3>Is there a subscription, an administration fee or a listing fee?<\/h3>\n<p>No. No monthly subscription, no set-up fee, no software licence, no channel manager fee, no photography fee, and <strong>no change in the rate according to season<\/strong>.<\/p>\n<h3>Why 19 % of the gross and not the net?<\/h3>\n<p>Because every channel takes a different rate. If we calculated on the net, our real rate would change with every booking and you could never check it at a glance. <strong>On the gross it is always 19&nbsp;%<\/strong> \u2014 whatever the channel, whatever the season.<\/p>\n<h3>What happens on a direct booking?<\/h3>\n<p>No platform commission is taken, but the direct channel carries two costs of its own: the more attractive direct rate we display (3 to 5&nbsp;% depending on the property) and the Stripe processing fee. On the \u20ac1,000 example with a 3&nbsp;% discount, <strong>you receive between \u20ac755 and \u20ac771 instead of \u20ac660<\/strong>. Our fee stays the same.<\/p>\n<div class=\"dg dg-tiles dg-tiles--2\">\n<div class=\"dg-tile\"><span class=\"dg-tile-n\">\u20ac190<\/span><span class=\"dg-tile-l\">19\u00a0% of \u20ac1,000, the gross amount: this is our calculation<\/span><\/div>\n<div class=\"dg-tile\"><span class=\"dg-tile-n\"><s>\u20ac161.50<\/s><\/span><span class=\"dg-tile-l\">19\u00a0% of \u20ac850, after the platform: this is not our calculation<\/span><\/div>\n<\/div>\n<\/section>\n<section class=\"gsec gfaq\" id=\"p21\">\n<p class=\"eyebrow\">Section&nbsp;21 &middot; Your questions \u00b7 2 of 3<\/p>\n<h2>Day to day, upkeep<br \/>and guests<\/h2>\n<hr class=\"rule\">\n<h3>Do you meet guests in person, or do you use key boxes?<\/h3>\n<p>Access is <strong>self check-in by default<\/strong>: a key box or smart lock, plus a full digital guidebook specific to your property. We do come out when a guest specifically asks, <strong>and that is not charged to you<\/strong>. For arrivals after 6&nbsp;pm the handover is done by phone, with a visit the following day if wanted.<\/p>\n<h3>What do you charge for a repair?<\/h3>\n<p>Our two maintenance men work <strong>with no labour charge<\/strong>: you pay only for parts. When a trade is needed \u2014 plumber, electrician, heating engineer \u2014 the contractor bills you at cost and <strong>we take no mark-up<\/strong>. Above \u20ac200 including VAT, we ask for your written approval before committing to the work.<\/p>\n<h3>How do you know what is happening in my property?<\/h3>\n<p>Through <strong>Breezeway<\/strong>. Every clean is logged: which person went in, at what time, and how long they stayed. The teams flag anything broken, worn or needing repair. We pass on what matters and handle the rest; all of it feeds the shoulder-season list.<\/p>\n<h3>Do you carry out an inventory after every stay?<\/h3>\n<p><strong>No, and we would rather say so plainly.<\/strong> The team carries out a visual inspection after every departure and immediately reports any breakage or missing item, but the pace of turnovers does not allow a formal inventory. Valuables of your own should not be left within reach of guests.<\/p>\n<h3>Do you take in my deliveries?<\/h3>\n<p>Yes, at our Les Houches or Sallanches offices. Furniture, parcels, online orders: we take them in and bring them up to the property. <strong>It is included.<\/strong><\/p>\n<h3>Who deals with the building manager?<\/h3>\n<p>We do, where needed: building works, access to shared areas, communal incidents, requests for information. You remain the decision-maker on anything that binds you, but <strong>you do not have to handle the routine exchanges from abroad<\/strong>.<\/p>\n<h3>Who pays for damage caused by a guest?<\/h3>\n<p>The security deposit is used first \u2014 <strong>between \u20ac250 and \u20ac2,000 depending on the property<\/strong>, held as a card authorisation taken through Stripe on every booking. For the balance, we open a claim with the platform. We use every means available, but <strong>we cannot guarantee the outcome of a claim<\/strong>, and Care Concierge does not take financial responsibility for that damage.<\/p>\n<h3>What do you do in the quiet season?<\/h3>\n<p>Our offices stay <strong>open all year<\/strong>. We work with companies housing their teams out of season, and we run online campaigns to go after monthly stays on the properties where it makes sense. It is also when we draw up the list of what needs attention before the next season.<\/p>\n<div class=\"dg dg-tiles dg-tiles--3\">\n<div class=\"dg-tile\"><span class=\"dg-tile-n\">\u20ac0<\/span><span class=\"dg-tile-l\">labour charge on small repairs<\/span><\/div>\n<div class=\"dg-tile\"><span class=\"dg-tile-n\">0\u00a0%<\/span><span class=\"dg-tile-l\">mark-up on tradespeople&#8217;s invoices<\/span><\/div>\n<div class=\"dg-tile\"><span class=\"dg-tile-n\">\u20ac200<\/span><span class=\"dg-tile-l\">incl. VAT: above that, your written approval first<\/span><\/div>\n<\/div>\n<\/section>\n<section class=\"gsec gfaq\" id=\"p22\">\n<p class=\"eyebrow\">Section&nbsp;22 &middot; Your questions \u00b7 3 of 3<\/p>\n<h2>Payments, your own stays<br \/>and the mandate<\/h2>\n<hr class=\"rule\">\n<h3>When do I get paid?<\/h3>\n<p><strong>Between the 15th and the 20th of the month following the guest&#8217;s departure<\/strong>, once the sums have actually been collected. The platforms release funds with a delay that is not within our control.<\/p>\n<h3>Can I block dates for myself or my family?<\/h3>\n<p>Yes, at any time from the Avantio owner portal, provided you do not cut across a booking that is already confirmed. The cleaning is then billed at <strong>\u20ac37 an hour including VAT<\/strong>; linen is charged per bed, <strong>unless you bring your own and tell us before the stay<\/strong>.<\/p>\n<h3>Do you handle the tourist tax and the guest card?<\/h3>\n<p><strong>Both.<\/strong> Tourist tax is collected from the guest, declared and paid over to the town hall through FARITAS: the filing service is charged at \u20ac90 including VAT per year, per property. The guest card is issued to travellers by us, <strong>included in the 19&nbsp;%<\/strong>.<\/p>\n<h3>Do I need particular insurance?<\/h3>\n<p>Yes. A standard home insurance policy does not cover short-term letting: <strong>a specific extension is required<\/strong>. The property must also have a wi-fi connection and a smoke alarm, and you must be compliant with your commune&#8217;s requirements \u2014 town hall registration, a valid energy performance certificate, and pool safety if there is one.<\/p>\n<h3>Am I tied in for a fixed period?<\/h3>\n<p>The mandate runs for <strong>12 months<\/strong> with <strong>30 days&#8217; notice<\/strong>, and you have a 14-day right of withdrawal after signature. <strong>There is no minimum commitment beyond that.<\/strong><\/p>\n<h3>What if I want my property back in high season?<\/h3>\n<p>Bookings already confirmed must be honoured or cancelled, and the cancellation costs applied by the platforms fall to you \u2014 up to <strong>70&nbsp;% of the booking value<\/strong> at the last minute. The time we spend on this is billed at \u20ac40 an hour including VAT, minimum \u20ac40 per booking. <strong>Give notice early: that is the only way to avoid those costs.<\/strong><\/p>\n<h3>Do you take over my existing Airbnb accounts?<\/h3>\n<p>No, and we do not act as co-hosts. We create and run <strong>new dedicated accounts<\/strong> for your property. Our tools only work properly with a single master account: that is what allows accurate bookkeeping and avoids coming back to you every time access to sensitive data is needed.<\/p>\n<h3>Where can I check all of this?<\/h3>\n<p>In your <strong>management mandate<\/strong>, at article A.4 for the fee and in the body of Part&nbsp;A for each rate; on your <strong>monthly management statement<\/strong>; and at <strong><a href=\"\/en\/prices\/\" style=\"color:#fff\">careconcierge.fr\/en\/prices<\/a><\/strong>. For anything specific, call us: no question is too detailed \u2014 it is your property and your income.<\/p>\n<div class=\"dg dg-tiles dg-tiles--4\">\n<div class=\"dg-tile\"><span class=\"dg-tile-n\">15th \u2013 20th<\/span><span class=\"dg-tile-l\">of the month after the guest leaves<\/span><\/div>\n<div class=\"dg-tile\"><span class=\"dg-tile-n\">12 months<\/span><span class=\"dg-tile-l\">then automatic renewal<\/span><\/div>\n<div class=\"dg-tile\"><span class=\"dg-tile-n\">30 days<\/span><span class=\"dg-tile-l\">notice, at any time<\/span><\/div>\n<div class=\"dg-tile\"><span class=\"dg-tile-n\">14 days<\/span><span class=\"dg-tile-l\">right of withdrawal<\/span><\/div>\n<\/div>\n<\/section>\n<p class=\"gpart\">In summary<\/p>\n<section class=\"gsec\" id=\"p23\">\n<p class=\"eyebrow\">Section&nbsp;23 &middot; In short<\/p>\n<h2>The seven things to remember<\/h2>\n<hr class=\"rule\">\n<div class=\"tscroll\">\n<table style=\"font-size:0.944rem\">\n<tr>\n<td style=\"width:45px;font-family:var(--display);font-size:1.444rem;color:var(--gold);padding-top:9px\">1<\/td>\n<td><strong>19&nbsp;% including VAT.<\/strong> Nothing is added on top.<\/td>\n<\/tr>\n<tr>\n<td style=\"font-family:var(--display);font-size:1.444rem;color:var(--gold);padding-top:9px\">2<\/td>\n<td><strong>Calculated on the gross amount<\/strong> \u2014 the accommodation price paid by the guest, before platform fees.<\/td>\n<\/tr>\n<tr>\n<td style=\"font-family:var(--display);font-size:1.444rem;color:var(--gold);padding-top:9px\">3<\/td>\n<td><strong>The cleaning is paid by the guest<\/strong>, the tourist tax goes to the commune, and linen is included.<\/td>\n<\/tr>\n<tr>\n<td style=\"font-family:var(--display);font-size:1.444rem;color:var(--gold);padding-top:9px\">4<\/td>\n<td><strong>18 people in the valley<\/strong>, including two maintenance men out on properties every day and a revenue manager who came from PriceLabs.<\/td>\n<\/tr>\n<tr>\n<td style=\"font-family:var(--display);font-size:1.444rem;color:var(--gold);padding-top:9px\">5<\/td>\n<td><strong>The software is at our expense<\/strong> \u2014 Avantio, PriceLabs, Breezeway, Enso Connect, Stripe \u2014 along with the photographer, the labour on small repairs, your deliveries and the building manager.<\/td>\n<\/tr>\n<tr>\n<td style=\"font-family:var(--display);font-size:1.444rem;color:var(--gold);padding-top:9px\">6<\/td>\n<td><strong>Everything billed on top is in <a href=\"#p13\">section&nbsp;13<\/a><\/strong>, with its price, in your mandate and on your monthly statement.<\/td>\n<\/tr>\n<tr style=\"border-bottom:0\">\n<td style=\"font-family:var(--display);font-size:1.444rem;color:var(--gold);padding-top:9px\">7<\/td>\n<td><strong>No minimum commitment period.<\/strong> 12 months, 30 days&#8217; notice, 14-day right of withdrawal.<\/td>\n<\/tr>\n<\/table>\n<\/div>\n<div class=\"card card--navy\" style=\"margin-top:25px\">\n<div style=\"margin-bottom:17.5px\"><svg class=\"cardlogo\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 7894 979\" role=\"img\" aria-label=\"Care Concierge\"><g transform=\"translate(0.000000,979.000000) scale(0.100000,-0.100000)\"><path fill=\"#BD9254\" d=\"M12955 8954 c-1276 -70 -2338 -596 -3126 -1549 -581 -703 -863 -1523 -863 -2515 0 -980 269 -1776 838 -2484 695 -864 1696 -1411 2821 -1541 1100 -127 2066 103 2890 689 l125 88 0 910 0 909 -122 -112 c-695 -633 -1432 -929 -2310 -929 -644 0 -1161 174 -1623 547 -577 465 -878 1123 -879 1918 -1 726 218 1272 703 1755 468 466 977 693 1640 730 927 52 1796 -286 2524 -979 l67 -64 0 910 0 909 -117 86 c-550 399 -1156 628 -1863 703 -142 15 -567 26 -705 19z M27500 4895 l0 -4065 890 0 890 0 0 1355 0 1355 602 -2 602 -3 846 -1352 845 -1353 1013 0 c808 0 1012 3 1006 13 -9 14 -1940 3072 -1960 3102 -13 20 -7 24 112 84 818 413 1314 1264 1314 2256 0 720 -227 1290 -715 1794 -409 423 -822 669 -1335 795 -350 86 -352 86 -2361 86 l-1749 0 0 -4065z m3455 2425 c657 -70 1053 -711 870 -1409 -90 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11 l-694 0 0 -1875z m1353 1485 c302 -35 530 -236 613 -540 24 -88 24 -288 0 -385 -51 -211 -207 -400 -401 -490 -134 -62 -164 -65 -679 -65 l-466 0 0 738 c0 406 3 742 7 745 10 11 829 8 926 -3z M68130 4390 l0 -190 510 0 510 0 0 -1685 0 -1685 210 0 210 0 0 1685 0 1685 510 0 510 0 0 190 0 190 -1230 0 -1230 0 0 -190z M71622 2708 l3 -1873 208 -3 207 -2 0 1875 0 1875 -210 0 -210 0 2 -1872z M73410 2705 l0 -1875 1075 0 1075 0 0 195 0 195 -865 0 -865 0 0 700 0 700 795 0 795 0 0 195 0 195 -795 0 -795 0 0 595 0 595 850 0 850 0 0 190 0 190 -1060 0 -1060 0 0 -1875z M77453 4569 c-552 -84 -875 -436 -850 -927 20 -405 216 -619 897 -977 598 -315 768 -470 815 -739 38 -222 -7 -370 -157 -511 -221 -209 -645 -267 -1025 -140 -224 75 -407 195 -600 394 l-83 85 0 -246 0 -246 58 -52 c270 -243 641 -373 1062 -373 385 -1 663 99 883 317 202 200 272 368 272 646 -1 327 -93 530 -344 760 -178 163 -300 243 -656 428 -542 281 -679 401 -716 629 -44 267 116 484 416 564 112 30 356 33 465 5 165 -42 325 -129 455 -248 l65 -60 -2 233 -3 233 -85 58 c-182 124 -343 169 -615 174 -104 1 -218 -2 -252 -7z\"\/><\/g><\/svg><span class=\"cardlogo-ml\">Mont-Blanc valley \u00b7 September 2026 edition<\/span><\/div>\n<h3 style=\"font-size:1.111rem\">A question about something specific?<\/h3>\n<p style=\"margin-bottom:17.5px\">Our team is local, based in the valley, and replies <strong style=\"color:#fff\">within 24 working hours<\/strong>. No question is too detailed \u2014 it is your property and your income.<\/p>\n<div style=\"display:grid;grid-template-columns:1fr 1fr;gap:25px;border-top:1px solid rgba(255,255,255,.2);padding-top:17.5px\">\n<div>\n<p style=\"font-size:0.733rem;letter-spacing:.16em;text-transform:uppercase;color:var(--gold);margin:0 0 6px\">Telephone<\/p>\n<p style=\"margin:0 0 17.5px;font-size:1.278rem;font-family:var(--display);color:#fff\"><a href=\"tel:+33766797364\" style=\"color:#fff\">+33 7 66 79 73 64<\/a><\/p>\n<p style=\"font-size:0.733rem;letter-spacing:.16em;text-transform:uppercase;color:var(--gold);margin:0 0 6px\">Email<\/p>\n<p style=\"margin:0 0 17.5px;font-size:1.067rem;color:#fff\"><a href=\"mailto:contact@careconcierge.fr\" style=\"color:#fff\">contact@careconcierge.fr<\/a><\/p>\n<p style=\"font-size:0.733rem;letter-spacing:.16em;text-transform:uppercase;color:var(--gold);margin:0 0 6px\">Free estimate<\/p>\n<p style=\"margin:0;font-size:0.956rem;color:#fff\"><a href=\"\/en\/rental-income-estimate\/\" style=\"color:#fff\">careconcierge.fr\/en\/rental-income-estimate<\/a><\/p>\n<\/p><\/div>\n<div>\n<p style=\"font-size:0.733rem;letter-spacing:.16em;text-transform:uppercase;color:var(--gold);margin:0 0 6px\">Les Houches office<\/p>\n<p style=\"margin:0 0 17.5px;font-size:1rem;color:#fff\">275 avenue des Alpages, 74310 Les Houches<br \/><span style=\"color:#A9B6C1;font-size:0.889rem\">Open 7 days, 9&nbsp;am \u2013 5&nbsp;pm \u00b7 appointment advised<\/span><\/p>\n<p style=\"font-size:0.733rem;letter-spacing:.16em;text-transform:uppercase;color:var(--gold);margin:0 0 6px\">Sallanches office<\/p>\n<p style=\"margin:0 0 17.5px;font-size:1rem;color:#fff\">33 quai de Warens, 74700 Sallanches<br \/><span style=\"color:#A9B6C1;font-size:0.889rem\">Open 7 days, 9&nbsp;am \u2013 5&nbsp;pm \u00b7 appointment advised<\/span><\/p>\n<p style=\"font-size:0.733rem;letter-spacing:.16em;text-transform:uppercase;color:var(--gold);margin:0 0 6px\">Our prices<\/p>\n<p style=\"margin:0;font-size:0.956rem;color:#fff\"><a href=\"\/en\/prices\/\" style=\"color:#fff\">careconcierge.fr\/en\/prices<\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p style=\"font-size:0.8rem;color:var(--ink-soft);margin-top:20px;line-height:1.5\">This guide describes how our short-term rental management works and the rates in force at the date of publication. The amounts used as examples are illustrations intended to keep the arithmetic readable: they are neither an estimate of your income nor a commitment. Rates are reviewed annually, with three months&#8217; prior notice. <strong>Where the wording differs, the terms of your signed management mandate prevail.<\/strong> This document is not tax advice: for any question concerning your own situation, please consult your accountant. Occupancy data: PriceLabs, August 2026.<\/p>\n<\/section>\n<section class=\"gcta\" id=\"talk\">\n<h2>Let&#8217;s talk about your property<\/h2>\n<p>Every property is different: the location, the capacity, the condition, your own periods of use. The only way to get a figure that applies to you is to talk it through. The estimate is free and commits you to nothing.<\/p>\n<div class=\"gcta-grid\">\n<div><span class=\"gcta-k\">Income estimate<\/span><span class=\"gcta-v\"><a href=\"\/en\/rental-income-estimate\/\">Estimate my rental income<\/a><\/span><\/div>\n<div><span class=\"gcta-k\">Our prices<\/span><span class=\"gcta-v\"><a href=\"\/en\/prices\/\">See the full price list<\/a><\/span><\/div>\n<div><span class=\"gcta-k\">Our service<\/span><span class=\"gcta-v\"><a href=\"\/en\/property-management\/\">What rental management includes<\/a><\/span><\/div>\n<div><span class=\"gcta-k\">Contact us<\/span><span class=\"gcta-v\"><a href=\"\/en\/contact\/\">Offices in Les Houches and Sallanches<\/a><\/span><\/div>\n<\/div>\n<div class=\"gactions gactions--end\">\n<p class=\"gact-k\">Keep this guide to hand<\/p>\n<div class=\"gact-row\"><a class=\"gact gact--pdf\" href=\"https:\/\/careconcierge.fr\/?cc_guide=en\" download><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3v12m0 0l-5-5m5 5l5-5M4 19h16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><span><span class=\"gact-t\">Download the PDF version<\/span><span class=\"gact-s\">23 pages &middot; September 2026 edition<\/span><\/span><\/a><button type=\"button\" class=\"gact gact--print\" onclick=\"window.print()\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M7 8V3h10v5M7 17H4v-7h16v7h-3M7 14h10v7H7z\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linejoin=\"round\"\/><\/svg><span><span class=\"gact-t\">Print this guide<\/span><span class=\"gact-s\">or save it as a PDF from your browser<\/span><\/span><\/button><\/div>\n<\/div>\n<p class=\"gdisc\">The amounts used in this guide \u2014 a &euro;1,000 booking, a 15&nbsp;% platform commission \u2014 are illustrations chosen to make the arithmetic readable. They are neither an estimate of your income nor a commitment. September 2026 edition; the rates that apply are those in your management mandate. See also <a href=\"\/en\/about\/\">who we are<\/a> and <a href=\"\/en\/blog\/\">our articles<\/a>.<\/p>\n<\/section>\n<p class=\"gtop\"><a href=\"#top\">Back to contents<\/a><\/p>\n<\/div>\n<p><a class=\"cc-pdf-fab\" href=\"https:\/\/careconcierge.fr\/?cc_guide=en\" download aria-label=\"Download the guide as a PDF\" title=\"Download the guide as a PDF\"><svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3v12m0 0l-5-5m5 5l5-5M4 19h16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><span>PDF<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Short-term rental management &middot; Mont-Blanc valley What we do, what it costs, and what you receive The team that looks after your property, the tools we pay for on your behalf, everything we do at no charge, what the 19&nbsp;% commission covers, and what is billed separately \u2014 with the prices, in pictures. Every price [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-58460","page","type-page","status-publish","hentry"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"mattman416","author_link":"https:\/\/careconcierge.fr\/en\/articles\/author\/mattman416\/"},"rttpg_comment":0,"rttpg_category":" <a href=\"https:\/\/careconcierge.fr\/?taxonomy=translation_priority&#038;term=facultatif\" rel=\"tag\">Facultatif<\/a>","rttpg_excerpt":"Short-term rental management &middot; Mont-Blanc valley What we do, what it costs, and what you receive The team that looks after your property, the tools we pay for on your behalf, everything we do at no charge, what the 19&nbsp;% commission covers, and what is billed separately \u2014 with the prices, in pictures. Every price&hellip;","_links":{"self":[{"href":"https:\/\/careconcierge.fr\/en\/wp-json\/wp\/v2\/pages\/58460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careconcierge.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/careconcierge.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/careconcierge.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/careconcierge.fr\/en\/wp-json\/wp\/v2\/comments?post=58460"}],"version-history":[{"count":0,"href":"https:\/\/careconcierge.fr\/en\/wp-json\/wp\/v2\/pages\/58460\/revisions"}],"wp:attachment":[{"href":"https:\/\/careconcierge.fr\/en\/wp-json\/wp\/v2\/media?parent=58460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}